Rakesh Sudhindra
Specialist, Network Design Engineering Managed services
Bengaluru
Summary
Dedicated and highly skilled Network and Information Security Specialist with 16 years of experience in developing and implementing robust network solutions. Seeking to leverage expertise in threat detection, incident response, and network security to protect and defend digital infrastructure.
Proven experience in designing and implementing comprehensive network infrastructure. Skilled in managing network incidents and leading incident response teams. Supporting AT&T dedicated Internet global service with geographically disperse team. Excellent problem-solving skills and communication with a focus of serve customer first perspective. Proficient in utilizing tools and technologies to produce high quality work. Knowledge of industry standards and compliance requirements, including NIST and ISO. Knowledge of Splunk and other SIEM & SOAR tools
Overview
17
17
years of professional experience
6
6
Certifications
Work History
Tech Specialist – Team Lead
AT&T Communications services
5 2018 - Current
- Lead Managed Internet services delivery for large enterprise customers in US Region
- Operations include Managed Internet / Unmanaged Connectivity on Optic Fiber, Ethernet technologies
- Network Architecture includes Single homed and dual home hand-off to enterprise customers on premise and in data centers
- IP Specialist work related to assigning new IP block, migrating IP block, unblocking IP block and updating ARIN database
- Partnering with Program Managers, Order Managers and Sales team to streamline gaps to deliver effortless customer service
- Manage projects initiatives, create project and implementation plans
- Define processes and supervise all change management activities associated with network infrastructure
- Minimized manual repetitive day to day tasks by implementing RPA BOT and Python script
- Actively volunteered for AT&T Spirit for organizing events and AT&T Pulse for social cause for rendering pioneering service for differently able persons
- SPOC for Spotlight survey handling NPS scores from -36% to +17% in 3 years. Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Developed training materials to enhance staff proficiency and productivity.
Senior Network Engineer
AT&T Communications services
02.2011 - Current
- Configuring, troubleshooting and optimizing Customer Premise Equipment’s includes Cisco, Edge Marc Devices and Ciena Switches, Vyatta devices
- Experienced in troubleshooting core T1/T3/ Ethernet / Fiber circuit issues by working with local access provider and vendors
- Established connection with customer on enterprise network design to troubleshoot MPLS / BGP / DHCP/ NAT /HSRP issues
- Configuring and troubleshooting COS, traffic shaping, latency and DNS issues for Client’s network
- Proficient in handling Latency, Bandwidth issues, RFC Industry standards and JDSU tests.
Network Engineer
Tata Communications Ltd
04.2009 - 01.2011
- Performed troubleshooting for issues pertaining to layer 1, layer 2 and layer 3 services
- Provided services like User Based Internet and Fixed rate for home users and enterprise customers
- Joined in planning & execution of planned events including service migrations of customer & network related services.
Wireless Support Engineer
SIFY Technologies Ltd
10.2007 - 04.2009
- Implementation of Wireless networks and performed operations support
- Configuration management and change management of Wireless base station Infrastructure.
- Executed up-gradation of firmware remotely for augmenting performance of network infrastructure.
Education
Diploma in Electronics and Communications -
Srimath Polytechnic
Mysore BSc IT -
KSOU Mysore
MysoreSkills
Network Security
Threat and Vulnerability Management
Incident Response
Security Assessment and Compliance
Data Protection and Encryption
Firewall Configuration and Management
Intrusion Detection and Prevention
Risk Assessment and Mitigation
IP addressing
Certification
CISSP attempted, 07/13/24 (Failed)
Awards
Exceptional Performance, 07/07/23, Received “Exceptional Performance” award from the Senior Vice President for efforts to reduce failure reduction initiatives and revenue acceleration.
Timeline
Senior Network Engineer
AT&T Communications services
02.2011 - Current
Network Engineer
Tata Communications Ltd
04.2009 - 01.2011
Wireless Support Engineer
SIFY Technologies Ltd
10.2007 - 04.2009
Tech Specialist – Team Lead
AT&T Communications services
5 2018 - Current
Diploma in Electronics and Communications -
Srimath Polytechnic
BSc IT -
KSOU Mysore