Rakesh Tarai
Hyderabad
Summary
Insightful Fraud Specialist known for productive and efficient task completion. Skilled in data analysis, fraud detection techniques, and risk assessment strategies. Excel in communication, problem-solving, and adaptability, ensuring thorough investigation outcomes and effective preventive measures.
Overview
5
5
years of professional experience
Work History
Fraud Specialist II
International Game Technology (IGT)
Hyderabad
05.2022 - Current
- Perform operational tasks as defined by policies and procedures related to Payment operations
- Track and resolve Anomalous Transactions in doubt in the system, including but not limited approving, denying, and updating the transaction status when not possible to action through GUI.
- Reviewing and analyzing Disputed transactions and associated documents with the different kind of Payment services provider.
- Determining the validity of the Chargeback claim and issuing a decision
- Reversing the payment made by the cardholder and debiting the merchant's account if the Chargeback claim is valid
- Providing customer support to cardholders and merchants during the chargeback process
- Processing, reprocessing, cancelling, or refunding payment transactions as appropriate after investigation per policies and procedures
- Reviewing daily reports to ensure no outstanding transactions in an unknown state or anomaly state, and escalating as appropriate
- Monitoring of Payment provider file upload success, or manually uploading as required
- Investigate check returns, ACH returns and rejects
- Review and investigate fraud referrals
- Responding to daily escalations in a timely manner and drive towards resolution of reported customer complaints
- Manage player accounts including fund transfers, account privileges, payment requests, perform manual KYC verification.
- Downloading/Uploading Payment provider and check issuance related files.
- Gathering KPI data and reports from IGT Pay daily.
- Reviewing Payment Gateway operational alerts daily and taking appropriate actions to ensure payment gateway system health.
- Conduct data analysis, validation, and investigation as needed using multiple systems, consolidating data, and manually manipulating large sets of data.
- Generate ad-hoc reports as required in a timely and accurate manner.
- Developed strategies and procedures to prevent, detect and investigate potential fraud incidents.
- Reviewed and verified customer documentation to prevent identity theft and account takeover attempts.
- Investigated fraudulent activity in order to identify suspicious patterns and potential risks.
- Monitored chargeback rates and developed strategies to minimize financial losses due to fraud.
- Prepared presentations summarizing key findings from investigations into suspected fraudulent activities.
- Tracked chargeback activity to identify best practices for determining fraud.
- Acted as a liaison between casinos, government agencies, and other entities involved in the regulation of gambling activities.
Data Analyst
Good Data Lab
Hyderabad
12.2019 - 05.2022
- Analyzing transactions across a variety payment types for signs of financial crime including money laundering and terrorist.
- Monitor accounts and transactions regularly to identify any fraudulent activities
- Generated standard or custom reports summarizing business, financial or economic data.
- Generated reports and obtained data to develop analytics on key performance and operational metrics.
- Implemented new data analysis methodologies and data visualization techniques.
- Built visualizations that enabled users to quickly interpret results from complex analyses.
- Assisted with customer requests and answered questions to improve satisfaction.
- Developed dashboards with Tableau to monitor key performance indicators.
- Communicated with customers, competitors and suppliers to stay abreast of industry or business trends.
- Identified fraud trends through detailed analysis of transaction data.
- Monitored customer account activities for potential money laundering activities or other suspicious behavior.
- Connected patterns for underlying account associations to discover undetected fraud.
- Collaborated with cross-functional teams to enhance fraud detection methodologies and risk management practices.
Education
MBA - Finance
Trident Academy Of Creative Technology
Bhubaneswar06.2019
Skills
- KYC & AML
- Fraud Investigation
- Chargeback
- Fraud Detection
- Payment Gateways
- Transaction Monitoring
Links
- Linkedin : https://www.linkedin.com/in/rakesh-tarai-89823a166
Languages
English
Proficient
C2
Hindi
Proficient
C2
Certifications
- Microsoft Power BI Desktop for Business Intelligence.
Timeline
Fraud Specialist II
International Game Technology (IGT)
05.2022 - Current
Data Analyst
Good Data Lab
12.2019 - 05.2022
MBA - Finance
Trident Academy Of Creative Technology