Enthusiastic Senior Operations Manager having an experience of +12 years in managing Strategy & Operations, leveraging analytics, and collaborating with cross-functional teams to define core objectives and business mission. Building a world-class leadership team through mentorship and management development. Adroit at decision-making, problem-solving, and conflict management.
· Management of the business operations and developed systems and procedures to improve operational quality and team efficiency.
· Provides direction to HR, F&A, and administration departments of the organization to ensure efficient functioning and facilitates communication and collaboration
· Oversaw workforce management planning, volume predictions and capacity planning.
· Controlling all associated operational costs according to the prevailing annual budget forecast and financial projections
· Ensuring the company’s workforce has the right size, shape, cost, and agility for the future. Selecting and developing key talent to ensure there are talents to fill in critical roles.
· Developed and implemented administrative, financial and operational procedural statements and guidelines for use by staff in the organization
· Oversaw and guided finance department on cash flow management, accounting, and bank processes
· Maximizing accuracy, productivity, and space utilization by reviewing monthly reports generated by HR department.
· Developed training programs for enhanced performance and utilization of administration staff and arrange for the same for other departments.
· Conducted scheduled compliance audits to avoid any legal liabilities. Audited the organization to check compliance with relevant legislation and developed improvement plans and implemented them.
· Conducted weekly and bi-weekly meetings with senior management and provided advice where necessary.
· Worked with management to help develop promotion and retention strategies for existing employees. Developed a department budget and keep operations within that budget. Oversaw compensation and payroll support team
· Orientating new employees and training existing employees. Monitoring employee performance. Ensuring that all employees are organized and satisfied in their work environment
· Resolved employee conflicts through positive and professional mediation and facilitating communication channel between employees, managers, and company departments for smooth business operations
· Generated reports on business operations, HR competencies, and budgets for the senior management.
· Manage and oversee the Visa and travel portfolio for the India office. Making sure that Air, hotel & other transportation services are working as per the policies and guidelines of the firm.
· Attended regular status update meetings with senior managers and directors and responsible for creating a positive culture where the work can get done.
· Contacted potential clients to establish rapport and arrange meetings. Planned and oversaw new marketing initiatives. Researched organizations and individuals to find new opportunities.
· Assisted CEO and VP of technology in Lead planning, strategy, proposal process, and bid preparation Proposed marketing strategy ideas to optimize targeting of customers.
· Found and developed new markets and improved sales. Developed quotes and proposals for clients. Developed accounts, conducted cold calling, assessed client needs and identified solutions.
· Communicated directly with customers and partners to build strong business networks and relationships.