Rakesh Yadav

Client -C&C Group- plc is a premium drinks company which owns, manufactures, markets and distributes a unique portfolio of beer and cider brands in its home markets and across the globe.

Production Support Project on 9.2 version

Modules handled-Sales,Inventory,Purchase,Advance Pricing ,EDI.

Understanding the incident raised by users and resolving them providing a solution as per requirement.

Performing daily checks to extract the failed EDI transactions and resolving them.

Resolving the issues related to sales order stuck at delivery confirmation, invoicing ,sales update.

• Client - BD -Becton Dickinson and Company is an American multinational medical technology company that manufactures and sells medical devices, instrument systems , and reagents.
• Production Support Project on 9.1 version
• Modules handled: Sales, Procurement , Advance Pricing, Inventory Management
• Understanding the incident raised by users and resolving them providing a solution as per requirement
• Documenting Customization in the form of User Manual
• Training to End users.
• Raising Service Request with Oracle for Standard Bugs
• Applying ESU’s after impact analysis

• Client -JBPCO is a privately held portfolio of manufacturing businesses that provide premier Transportation goods and services
• Production Support Project on 9.2 version
• Modules handled: Service rental , Sales, Procurement , Advance Pricing, Inventory Management
• Understanding the incident raised by users and resolving them providing a solution as per requirement
• Documenting Customization in the form of User Manual
• Training to End user
• Raising Service Request with Oracle for Standard Bugs
• Applying ESU’s after impact analysis

• Client - Shared Support
• Production Support Project on 9.2 version
• Modules Handled:- Inventory, Procurement management (P2P), Sales Order Management, Advance Pricing
• Resolving day to day issue
• Operating from offshore and interacting with business owners
• Solving the Distribution related issues
• Documenting all the issues for future reference
• Develop & maintain knowledge management documents to resolve common issue on day-to-day basis
• Adding and modifying Versions, Processing Options for reports and applications

• Client- Baxter International Inc. is a Fortune 500 American health care company with headquarters in Deerfield, Illinois. The company primarily focuses on products to treat hemophilia, kidney disease, immune disorders and other chronic and acute medical conditions.
• Upgrade Project from XE 8.12 to 9.2
• Modules Handled: Inventory, Procurement management (P2P), Sales Order Management, Advance Pricing , EDI
• Performing the Unit testing for retrofit objects.
• Performing the functional testing for objects in PY.
• Making understand the Developers for issues if found any during the surface testing and make sure that the technical problem is resolved
• Understanding the problem faced by client during UAT and resolving the relevant issues along with developers and CNC team.
• Communicating resolutions to client Pre & Post go live and leaving them at delightful experience.

• Client - Thermo Fisher Scientific is an American multinational biotechnology product development company.
• Project: GST Implementation Project on 9.1
• Involved in Doing Setup OF Advance Pricing and Landed Cost For GST
• Involved in Testing Customized reports and Coordinating Technical Team if any defect found
• Involved in Providing Training to End Users
• Involved in solving ticket raised by End Users during UAT

• Client - Yum! Brands, Inc., or Yum! And formerly Trico Global Restaurants, Inc., is an American fast food company. A Fortune 500 corporation, Yum! Operates the brands Taco Bell, KFC, Pizza Hut, and Wing Street worldwide
• Project Type - GST Implementation on 9.1
• Involved in Doing Setup OF Advance Pricing and Landed Cost For GST
• Involved in Testing Customized reports and Coordinating Technical Team if any defect found
• Involved in Providing Training to End Users
• Involved in solving ticket raised by End Users during UAT

• Client - Weatherford International Ltd.
• Production support project on 9.1.
• Working as Distribution consultant for all the production support Issue
• Understanding the incident raised by users and resolving them providing a solution as per requirement
• Performing End of Sales processing
• Training for End user
• Resolution given for all the service rental issue, sales order issue, Procurement issues, Inventory Management
• Attending production calls for latest updates in system

•Client -Post Holdings, Inc., headquartered in St. Louis, Missouri, is a consumer-packaged
goods holding company operating in the center-of-the store, foodservice, food ingredient,
private label, and refrigerated and active nutrition food categories.
• Project: Upgrade from XE 8.0 to 9.1.
• An upgrade project from JDE XE 8.0 to JDE E1 9.1
Modules Handled: Inventory, Procurement management (P2P), Sales Order Management,
Advance Pricing, Transportation and EDI
• Handled the Full Delta Analysis Process
• Performing the Unit testing for retrofit objects
• Performing the functional testing for objects in PY
Making understand the Developers for issues if found any during the surface testing and
make sure that the technical problem is resolved
•Communicating client for the plan of action and further process and asking support from
them if needed for project to go smooth
•Communicating resolutions to client Pre & Post go live and leaving them at Delightful
experience

Client - Constellation Brands is the largest wine producer in the
world.
Project: Upgrade from 9.0 to 9.1.
Modules Handled: Inventory, Procurement management (P2P),Sales Order Management, Advance Pricing
Performing the Unit testing for critical objects and monitoring the team for correct process for the same
Performing the functional testing for objects in PY
Handled the Full Delta Analysis Process
Making understand the Developers for issues if found any during the surface testing and make sure that the technical problem is resolved
Communicating client for the plan of action and further process and asking support from them if needed for project to go smooth
Understanding the problem faced by client during UAT and resolving the relevant issues along with developers and CNC team
Communicating resolutions to client Pre & Post go live and leaving them at Delightful experience

Credit Operations (BFSI) CDV Operations

Resolving customer query related their credit cards.

Doing investigations for fraud, Late payments happened for customer was valid

Or not giving correct reporting to credit bureau agencies, Transunion, Equifax, Experian

Attending regular procedure updates from onshore and Cascading it to whole team

And working as per

Resolving the direct dispute receiving from banks regarding validations of debt, late, POA, Fraudulent, sold and also for lost accounts.