Summary
Overview
Work History
Education
Skills
Timeline
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Rakesh Kumar Yadav

Faridabad

Summary

Dynamic Area Sales Manager with a proven track record at Paytm, excelling in relationship management and geographic sales strategy. Successfully expanded market presence and drove revenue growth through innovative customer acquisition strategies and effective team leadership. Recognized for enhancing conversion rates and fostering strong merchant relationships in a competitive landscape.

Overview

7
7
years of professional experience

Work History

Area Sales Manager

Paytm
Central Delhi
10.2023 - Current
  • Maintaining and increasing sales of your company's products.
  • Monitoring team's performance and motivating them to reach targets.
  • Driving Payments, EDC and Lending Business of Paytm in Central Delhi.
  • Increase product awareness through agents and active field force.
  • Develop and deploy a solid distribution to provide an excellent experience for our merchants.
  • Designing and executing smart acquisition strategies to expand Paytm’s footprint and bring more merchants onto the platform.
  • Taking care Central Delhi with team size 9 Team Leader, with 120 Sales Executive.
  • Resolved customer complaints in a timely manner while ensuring high levels of customer satisfaction.
  • Identified new business opportunities through market research and analysis.
  • Managed a team of sales representatives in order to achieve maximum results.
  • Monitored performance of sales representatives against goals set by management.
  • Analyzed sales data to determine areas of improvement for the organization.
  • Planned, developed and implemented sales strategies in an assigned region.
  • Monitored sales team performance and provided effective training to help each reach targets.
  • Hired and motivated high-performing sales team.

Sales Team Leader

Paytm
South Delhi
07.2020 - 09.2023
  • Expanded company customer base and cemented market presence by implementing strategic sales plans.
  • Assisted in development of monthly sales goals to motivate team and drive business objectives.
  • Analyzed market demographics to design and implement targeted sales strategies aligned with customer preferences and regional demands.
  • Collaborated with cross-functional teams to resolve customer issues swiftly, boosting service turnaround time and customer loyalty.
  • Utilized data-driven insights and field team coaching to improve lead-to-sale ratios, directly contributing to enhanced conversion rate optimization and revenue growth.
  • Coached sales team members on best practices for customer interactions.
  • Created incentives programs to motivate employees to reach their targets.
  • Kept team informed of changing policies through regular team meetings.
  • Conducted regular meetings with team members to review goals and objectives.
  • Provided ongoing training and development opportunities for team members.
  • Recognized employee achievements and rewarded top performers.
  • Resolved escalated customer complaints in a timely manner while maintaining positive relationships.
  • Solved and quickly met customers' needs to maintain high satisfaction ratings.

Sales Executive

Paytm
Faridabad
12.2018 - 06.2020
  • Actively sold Paytm’s key products including Soundbox, EDC machines, Insurance, and Lending solutions to merchants in the assigned territory.
  • Achieved individual sales targets consistently, contributing to the region’s overall revenue and growth objectives.
  • Built strong relationships with local merchants, improving product adoption and customer satisfaction.
  • Implemented processes for cross-selling products or services based on customer needs.
  • Resolved customer complaints in a timely manner while providing excellent customer service.
  • Initiated contact with prospects via email campaigns or cold calls to generate leads.
  • Responded promptly to inquiries from potential customers about product features or pricing plans.
  • Cultivated relationships with existing customers to encourage repeat business.
  • Used cold calling and networking to sell products and services.
  • Built and maintained strong, long-lasting customer relationships to ensure high levels of customer satisfaction.
  • Trained and mentored junior sales representatives and team members.
  • Sourced new sales opportunities through inbound lead follow-up.

Education

Bachelor of Arts -

Dr RML University
Ayodhya
05-2014

Skills

  • Relationship management
  • Geographic sales strategy
  • Performance evaluation
  • Market research
  • Team leadership
  • Motivation and team building
  • Sales planning
  • Customer acquisition strategies
  • Data analysis

Timeline

Area Sales Manager

Paytm
10.2023 - Current

Sales Team Leader

Paytm
07.2020 - 09.2023

Sales Executive

Paytm
12.2018 - 06.2020

Bachelor of Arts -

Dr RML University

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Rakesh Kumar Yadav