Rakesh Yendluri

1. Collaborate with Business Managers and Development teams to clarify requirements and ensure accurate testing scenarios are built for all personas and features.

2. Create, revise, manage, and maintain test scripts and test plans for personas and features.

3. Execute test procedures according to software requirements specifications and business personas to ensure business continuity.

4. Log defects, make recommendations, and monitor/track defects at the application level.

5. Document, evaluate, and research test results in every release cycle, working closely with the business.

6. Retest software corrections to ensure that identified problems have been resolved.

1. Led and developed a team of 12 members, overseeing their performance management, coordination, and evaluation.

2. Carried out supervisory responsibilities in compliance with company policies and procedures.

3. Conducted interviews, provided training, and motivated employees while effectively planning and assigning work.

4. Reviewed and rewarded employee performance, fostering effective conflict resolution within the team.

5. Mentored new managers, expediting their learning curve, and devised action plans for associates' development into future mentors.

6. Successfully handled executive escalations, ensuring the highest level of customer satisfaction.

7. Developed and achieved performance goals and objectives aligned with the organization's strategy.

8. Focused primarily on sales, sales operations, customer experience, and order experience.

9. Troubleshot process-related issues impacting SLAs by performing root cause analysis (RCA).

10. Provided IT deployment support for Dell.ca including performing user acceptance testing (UAT) as an end user.

11. Drove process improvements to enhance operational efficiency on the site, leveraging internal systems, departments, policies, and procedures effectively.

• Outline:
• An inbound customer care process for all the UK’s British telecom customers
• I used to handle customer queries and maintain best customer experience on each and every call.

• An inbound sales process for all the US customers
• Troubleshooting issues with computer and encourage customers to be a part of AMC’s was our core Job.