Rakesh Zete
Kalyan
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
1
1
Certification
Work History
Analyst – PMO Enterprise
Tata Communications Transformation Services Ltd
- Current
- Governing and analyzing the service delivery SLA performance
- Analysis the SLA missed reason and also ask the plan of action from service delivery lead and governing the plan of action should be implemented properly
- Prepare the Daily, Weekly & Monthly report by coordinating data from circle team and business Enterprise team for service delivery management team
- Preparing Ad hoc report as per client requirement
- Maintain the service delivery data and prepare the billing report.
MIS Executive – MIS & Operation Support
Tata Communications Ltd (LOBO STAFFING Ltd)
- Provide customer voice traffic that Covers Voice Trending, Traffic dispersion, Highlight Opportunities of win back to service manager based on traffic dispersion and past traffic trends
- Prepare Operational dashboard & monthly report for GVS and GCS top 200 customers
- Publish Lead, SLA Claims Tracker on a fortnightly basis for GCS
- Provides daily, weekly, fortnightly and monthly report of customers & supplier by destination wise or SL wise from DW Neuron
- Analysis report for key destination (VTS 1 & VTS 2) for top 200 customers managed by Service Manager
- Prepare automated report for which are currently manual driven for process improvement measures
- Organizing data structure in SQL
- Data fetching from Service now and WinScp system
- Analysis system generated data and provide the correct Data report to stack holders
- Co-ordinate with stack holder for their requirement and also co-ordinate with concern team regarding data purpose.
MIS Executive – MIS & Operation Support
Xecute HR Solutions (P). Ltd
- Preparing Daily, Weekly, Fortnightly & Monthly circuit reports
- Maintaining & Analyzing Daily ticket data
- Preparing reports as per client requirement
- Handling escalations from client and business
Sr MIS Executive – MIS & Operation Support
Reliance communication
- Preparing Monthly, Weekly & Fortnightly Auditor Report
- Maintaining & Analyzing Daily Audit data
- Handling escalations from client and business
MIS Executive
Vertex Customer Solutions India Private Limited
- Handling all Back office, Inbound & Outbound Report Closed and Pending SLA Report
- APR & DPR report Daily reports as per the Client and Business requirement
- Automation of Report
- Coordinating with Operation department for any further requirement in report
- Handling team members
- Handling escalations from clients and business
- Motivating to subordinates.
MIS
Reliance Communication Infrastructure Ltd. (BPO Division)
- Handling Backoffice Broadband Enterprises Customer Report Handling all Wireline Enterprises data as per Operation requirement
- Daily reports as per the Client and Business requirement
- ILDBRS (International Long-Distance Billing Reconciliation Statement) In brief billing Process & Procedure as follows: ILDBRS Team working for RCOM and handled Inbound and Outbound Client
- Generation of Rate Templates of Inbound and Outbound as per rate provide by Carrier
- Uploading Outbound Carrier Rate in LCBQR Handling Validation of Weekly, Fortnightly, and Monthly Carrier and Resolving the Discrepancy
- Handling all Invoice Process for Weekly, fortnightly and Monthly carrier
- Generate invoice from SAP
- Posting SAP Entries for Invoice Dispatch All Invoice to carrier Preparing MIS Report Work in Myservices process handling all issue related to Myservices portal Work in billing process handling all the issue related plan & pack activation deactivation Work in WDVPN & DAF BILLING mail process handling all the issue related to Wdvpn plan and Daf billing activation only co-operate customer
Education
Mumbai University
Skills
- Achievement oriented with an ability to change with ease
- Ability to manage stress, time, and people effectively
- Report Preparation
- Root Cause Analysis
- KPI Analysis
- Analytical Thinking
- MS Excel
- Business Operations Analysis
- Project Management
- Cost Control Programs
- Compliance Analysis
Certification
- MS-CIT (Maharashtra State Certificate in Information Technology)
- Ms-Access
- Ms Excel
- VBA
- Ms Power Point
Carrier Objective
To become an integral part of an organization being in process of gradual learning and innovatively contributing to its overall growth with result-oriented approach
Personal Information
- Father's Name: Mr. Sampat B Zete
- Date of Birth: 06/14/85
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Tools Skills
- Ms Excel (Formulas, Pivot table, Chart, Macro recording, Conditional formatting, Vlookup, Hlookup)
- Ms Access
- Power bi
- SQL
Languages
- English
- Hindi
- Marathi
Hobbies and Interests
- Watching & Playing Cricket
- Chess
Disclaimer
I hereby declare that the information given above is true to best of my knowledge & belief.
Languages
English
First Language
Hindi
Intermediate (B1)
B1
Marathi
Intermediate (B1)
B1
Timeline
Analyst – PMO Enterprise
Tata Communications Transformation Services Ltd
- Current
MIS Executive – MIS & Operation Support
Tata Communications Ltd (LOBO STAFFING Ltd)
MIS Executive – MIS & Operation Support
Xecute HR Solutions (P). Ltd
Sr MIS Executive – MIS & Operation Support
Reliance communication
MIS Executive
Vertex Customer Solutions India Private Limited
MIS
Reliance Communication Infrastructure Ltd. (BPO Division)
Mumbai University
- MS-CIT (Maharashtra State Certificate in Information Technology)
- Ms-Access
- Ms Excel
- VBA
- Ms Power Point
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