Rakesh Deb
Kolkata
Summary
Organized Logistics Specialist with 10+ years of experience in project management and skill at multitasking with great prioritization and focus. Skilled at data analysis and streamlining operations for increased processing functionality and optimizing business profitability. Dedicated to solutions-oriented problem-solving and effective employee training.
Overview
14
14
years of professional experience
Work History
Logistics Specialist
API Holdings Ltd
Kolkata
2020.09 - Current
- Researched issues and assessed inefficiencies within supply chain using Retailio,Mercury,Flash to devise solutions and improve performance.
- Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management.
- Provided customers with status updates for tracked packages.
- Supervised compliance measures regarding domestic tariffs and customs regulations.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Reported emergencies, weather delays and carrier schedule changes to customers and supervisors.
- Issued timely and accurate responses to both internal and external inquiries.
- Achieved team goals by guiding employees in coordinating and deploying best practices.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
- Built long-term relationships due to prompt and courteous service.
- Worked with customers to integrate processes and correct issues.
- Detected and resolved multifaceted issues related to business direction and operations.
- Developed systems for organizing reports and records to drive integrity.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Reviewed pricing structures and conducted negotiations to obtain favorable rates and conditions.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Validated inventory levels and updated systems using handheld devices.
- Used in-house tracking system to schedule shipments of goods to customer warehouses.
Operations Assistant
Instakart Services Pvt Ltd
Haldia
2018.01 - 2020.09
- Managed and maintained file system covering expenses, reports, and support documentation.
- Assisted operations manager with planning of routine operations and special projects.
- Assisted with facility scheduling and customer service.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Prepared and delivered operational performance reports to inform management.
- Collaborated with other departments to foster smooth operation of daily processes.
- Supported new employee training and onboarding, providing documentation and training materials on operational processes and procedures.
- Analyzed and reported on operational data to identify trends and issues.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Developed strategies to streamline operational processes and reduce costs.
- Promptly addressed customer inquiries and complaints to foster swift resolution.
- Contributed to development of operational procedures to improve efficiency and accuracy.
- Managed day-to-day department operations with effective workflow coordination.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Developed and implemented strategies to streamline office operations.
- Trained and supervised employees on office policies and procedures.
- Served as corporate liaison for finance, IT and marketing departments.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Increased customer service success rates by quickly resolving issues.
- Performed wide-ranging administrative, financial and service-related functions.
Hub Manager
Ecom Express Pvt Ltd
Haldia
2015.08 - 2018.01
- Maintained posting of MSDS sheets in workplace.
- Initiated workplace improvement programs for increased service efficiency.
- Evaluated employee performance through close observation and performance rubrics.
- Utilized best practices theory when selecting vendors and products.
- Researched and evaluated current and potential products used by service staff.
- Upheld 24-hour response time to service requests.
- Educated service personnel on company policy and procedure.
- Delegated workplace responsibility to appropriate staff.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Provided professional services and support in a dynamic work environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to develop and implement creative solutions to complex problems.
- Proven ability to learn quickly and adapt to new situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Strengthened communication skills through regular interactions with others.
Key Account Executive
DTDC Express Ltd
Kolkata
2013.01 - 2015.08
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Analyzed sales to manage life cycle of product, inventory models and selling rates.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Analyzed key competitors to respond to competitive threats.
- Built and maintained strong client relationships to drive business growth.
- Supported sales and reporting for large and medium-sized accounts.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Developed and delivered presentations to key customers to position products and services.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Met existing customers to review current services and expand sales opportunities.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Attended monthly sales meetings and quarterly sales trainings.
- Trained new employees on customer service, money handling and organizing strategies.
- Contributed to team objectives in fast-paced environment.
- Consulted with businesses to supply accurate product and service information.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Maintained current knowledge of evolving changes in marketplace.
- Presented professional image consistent with company's brand values.
- Developed, maintained and utilized diverse client base.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
Customer Care Representative
SPANCO BPO SERVICES PVT. LTD
Kolkata
2011.11 - 2013.03
- Resolved concerns with products or services to help with retention and drive sales.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Logged call information and solutions provided into internal database.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained and managed customer files and databases.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Increased efficiency and team productivity by promoting operational best practices.
- Delivered prompt service to prioritize customer needs.
- Created and maintained detailed database to develop promotional sales.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained new personnel regarding company operations, policies and services.
Telemarketing Sales Representative
HBL Global Services Pvt. Ltd.
Kolkata
2012.11 - 2013.01
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Recorded contact information of customers and potential customers in internal database.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Asked pertinent questions to understand customer requirements.
- Recorded and updated customer information in online systems.
- Called prospective customers in designated market area to qualify leads.
- Followed up with customers to solicit further sales.
- Completed daily and weekly sales reporting using assigned tools.
- Built relationships with customers using strong persuasion and active listening skills.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Utilized sales techniques to build customer interest and close sales.
- Educated customers on product and service benefits, explaining features and answering questions.
Front Office Assistant
ORCHARD RESORT
Lonavla
2009.11 - 2011.06
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Responded to inquiries from callers seeking information.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Developed and implemented office policies to enhance efficiency in operations.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Increased customer service success rates by quickly resolving issues.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Provided clerical support, addressing routine, and special requirements.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Completed daily logs for management review.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
Bachelor of Science - HOTEL MANAGEMENT & TOURISM TECHNOLOGY
PUNJAB TECHNICAL UNIVERSITY
Haldia08.2009
Skills
- Account Managing
- Safety Practices
- Team Oversight
- Resolving Problems
- Enterprise Resource Planning
- Monthly Inventory
- Validating Supplies
- Shipment Coordination
- Fluent with Logistics Software and Logistics Software
- Warehousing and Delivery
- Systems Evaluation
- Database Management
- ERP and Supply Chain Software
- Team Goals
- Critical Thinking
- Value Optimization
- Administrative Management
- Warehouse Asset Oversight
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Timeline
Logistics Specialist
API Holdings Ltd
2020.09 - Current
Operations Assistant
Instakart Services Pvt Ltd
2018.01 - 2020.09
Hub Manager
Ecom Express Pvt Ltd
2015.08 - 2018.01
Key Account Executive
DTDC Express Ltd
2013.01 - 2015.08
Telemarketing Sales Representative
HBL Global Services Pvt. Ltd.
2012.11 - 2013.01
Customer Care Representative
SPANCO BPO SERVICES PVT. LTD
2011.11 - 2013.03
Front Office Assistant
ORCHARD RESORT
2009.11 - 2011.06
Bachelor of Science - HOTEL MANAGEMENT & TOURISM TECHNOLOGY
PUNJAB TECHNICAL UNIVERSITY
Similar Profiles
Kunal JainKunal Jain
Senior Manager - Supplier Relationship Management at API Holdings LtdSenior Manager - Supplier Relationship Management at API Holdings Ltd
Rahul RadhakrishnanRahul Radhakrishnan
Sr. Manager - Key Accounts (Sales Support) at Akna Medicals Pvt Ltd (API Holdings)Sr. Manager - Key Accounts (Sales Support) at Akna Medicals Pvt Ltd (API Holdings)
Arnab DasArnab Das
Sr. Manager Sourcing at API Holdings Limited/PharmEasySr. Manager Sourcing at API Holdings Limited/PharmEasy