RAKESH KUMAR
PATNA , BIHAR
Summary
- Dynamic team leader with extensive experience overseeing a 30-member team in account management. Demonstrated strengths in payment negotiation and effective communication, driving timely debt resolution and enhancing client satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Collections Agent
TD & COMPANY
PATNA , BIHAR
06.2024 - Current
- Managed customer accounts to ensure timely payment and resolution of outstanding debts.
- Communicated effectively with clients to negotiate payment plans and settlements.
- Handled inbound and outbound calls to address customer inquiries and payment issues.
- Provided customer support by answering questions about billing and account details.
- Negotiated payment plans with customers to ensure timely repayment of debt.
WORKING IN SBI CREDIT CARD AS A TEAM LEADER
TD & COMPANY
PATNA BIHAR
06.2024 - Current
- Working for SBI Credit Card.
- I am wholly responsible for the Bihar location business.
- Team formation is my duty and maintain the rule of COC as per bank requirement .
- Monitoring the whole team of Bihar, and the team size is 30 employees.
- Attended meeting with RCM,ACM.
Education
Bachelor of Science - SCIENCE
MAGADH UNIVERSITY
PATNA12-2020
Skills
- Knowledge of computers
- Payment negotiation
- Account management
- Customer billing inquiries
- Payment processing
- Client relationship management
Languages
Hindi
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
Certification
DEBT RECOVERY CERTIFICATE
HOBBIES
- CRICKET
- MUSIC
Timeline
Collections Agent
TD & COMPANY
06.2024 - Current
WORKING IN SBI CREDIT CARD AS A TEAM LEADER
TD & COMPANY
06.2024 - Current
Bachelor of Science - SCIENCE
MAGADH UNIVERSITY