Rakeshkumar Puttamallaiah
Bengaluru
Summary
- A goal-oriented professional with 09+ years of experience in Quality Control, Quality Assurance & Quality Management systems
- Certified IATF-16949:2016 Internal Auditor
- QRQC Trainer - Line QRQC, APA QRQC and Plant QRQC
- An effective communicator with excellent relationship management skills and strong analytical problem-solving & organizational capabilities
- Managing customer in crisis (Quality issue) and customer requirements of Ashok Leyland, Daimler Trucks, Ather Energy, OLA & Simple Energy
- Six Sigma White Belt Certified
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Quality- Senior Engineer
KYOCERA AVX Components (New Delhi) Private Limited
Bengaluru
07.2023 - Current
- Serving as SPOC for OEMs in South- Commercial & 2-wheeler Ashok Leyland, Daimler, Ather Energy, OLA, and Simple Energy for all quality-related issues.
- Managing and resolving customer complaints through 8D, 5 Whys, and PDCA-FTA.
- Assisting in PPAP submissions to the customer for new or modified products, ensuring all documentation is complete, accurate, and approved.
- Managing customer warranty claims, analyzing field data, and working with internal teams to improve the product's quality and reduce warranty costs.
- Utilizing customer feedback to drive improvements in production processes and quality control measures.
- Frequently visiting customer locations to address issues in real-time, participate in problem-solving, and maintain strong relationships.
Senior Quality Engineer
Aditya Auto Products & Engineering (I) Pvt Ltd
Bengaluru
04.2022 - 07.2023
- Managed customers during crisis situations (SAVWIPL, M&M)
- Investigated the fault, examined, measured, inspected, and tested the defective motor for conformance with the engineering design drawing.
- Managed customer complaints and took necessary action to keep rejections and customer complaints within limits using Pareto analysis, Fishbone analysis, 8D, and Why-Why analysis.
- Monitored and recorded data for monthly QRM for the motor division highlights.
- Internal and customer audit closures and reduction of NQC with the help of problem-solving tools.
- Warranty return part and Customer line rejection part analysis at customer sites.
- Developed initial quality awareness training for new team members, as well as sustenance training for team members and operators.
Quality Engineer
Sogefi Engine Systems India Private Limited
Bengaluru
05.2017 - 02.2022
- In-process quality, customer quality, and conducted the daily meeting for line rejection, customer complaints actions, and patrol inspection issues
- Managed customers during crisis situations (M&M, Ford, Hero, Honda, Bajaj).
- Conducted Internal Product Audit, Process Audit, Layered Process Audit, and PFMEA at Gemba to reduce non-compliances and achieve customer satisfaction
- Prepared and presented MRM for Quality, covering all the highlights and lowlights
- Monitored daily NQC, SPC, handled customer complaints, and took necessary action to keep rejection and customer complaints within limit using QRQC and PDCA FTA tool, Pareto analysis, Fish-bone analysis, 8D, and Why-Why analysis
- Maintained documents as per IATF-16949 and supported in PPAP preparation
- Achievements:
- Best award for supporting functions (Internal & external Quality Support)
- Cost savings done by reducing NQC, packing modifications, and working closely with the customer for approval.
Quality Inspector
Grow Tech Engineering
Bengaluru
07.2015 - 04.2017
- Monitored customer requirements of in-house manufacturing: turning, threaded inserts, plugs, rolling parts, blanking for CNC machines, sawing, gear cutting, and related products (raw material inspection, blanking, 1st operation, inspection, 2nd operation, final inspection controls, PDIR)
- Prepared process flow, control plan, in-process check sheet, quality alert display, and work instruction
- Documented trend charts for rejections (in-process) and take appropriate action to keep rejection and customer complaints within the limit
- Dock audit of FG Parts
Education
Bachelors in Mechanical Engineering - Mechanical Engineering
J N N College Of Engineering
Shivamogga, India06-2015
Diploma in Mechanical Engineering - Mechanical Engineering
Shridevi Polytechnic
Tumakuru, India05-2012
Skills
- Strong Communication Skills
- Customer Interactions
- Team Work & Management
- Warranty Field Failure Analysis
- Problem solving
- QRQC
- Negotiation
- Presentations
Languages
Kannada
First Language
English
Upper Intermediate (B2)
B2
Marathi
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Certification
- Certified IATF 16949:2016 Internal Auditor
Timeline
Customer Quality- Senior Engineer
KYOCERA AVX Components (New Delhi) Private Limited
07.2023 - Current
Senior Quality Engineer
Aditya Auto Products & Engineering (I) Pvt Ltd
04.2022 - 07.2023
Quality Engineer
Sogefi Engine Systems India Private Limited
05.2017 - 02.2022
Quality Inspector
Grow Tech Engineering
07.2015 - 04.2017
- Certified IATF 16949:2016 Internal Auditor
Bachelors in Mechanical Engineering - Mechanical Engineering
J N N College Of Engineering
Diploma in Mechanical Engineering - Mechanical Engineering
Shridevi Polytechnic
Similar Profiles
CHAIWAT RUKKUSOLCHAIWAT RUKKUSOL
Sr. Project Engineer at Kyocera AVX ComponentsSr. Project Engineer at Kyocera AVX Components
Liliana MineroLiliana Minero
Strategic Planner at KYOCERA AVX Components CorporationStrategic Planner at KYOCERA AVX Components Corporation
Popa DianaPopa Diana
Project manager at KYOCERA AVX Components (Timisoara) SRLProject manager at KYOCERA AVX Components (Timisoara) SRL