Rakeshkumar R Tatikonda
Mumbai
Summary
Site Reliability Engineer with extensive experience at eClinicalWorks, specializing in Azure infrastructure and Datadog monitoring. Led successful migrations and implemented innovative solutions, enhancing system performance and reliability. Proficient in developing Grafana dashboards and optimizing operational efficiency through collaboration with cross-functional teams. Expertise in designing and supporting database solutions in Oracle and SQL Server environments, ensuring high server uptime and rapid response to outages.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Site Reliability Engineer
eClinicalWorks
01.2021 - Current
- Managing SRE operations across production and cloud environments.
- Working extensively with Datadog for real-time infrastructure and application monitoring.
- Developing and maintaining Grafana dashboards to visualize infrastructure metrics.
- Performing proactive outage analysis and collaborating with SMEs to implement permanent fixes.
- Hands-on experience with Azure infrastructure, VM provisioning, and OS-level diagnostics.
- Led successful Datadisk migration project from V1 to V2.
- Spearheaded the Splunk to Fluent-Bit migration to pull application logs into Azure ADX Explorer.
Assistant Manager IT & ERP
Siddha Group Pvt Ltd (Brizeal Realtors and Developers LLP)
06.2017 - 01.2021
- Managed hybrid infrastructure with applications including Salesforce, SAP HANA, and Office 365.
- Handled internal and external audits for storage, servers, and backups.
- Successfully implemented OwnCloud, VMware Airwatch MDM, and OTRS ticketing system.
Assistant Manager IT Support
Rediff.com
02.2015 - 06.2017
- Led a team of 8 for L3 support and infrastructure monitoring using OpenNMS.
- Implemented DLP policies using McAfee, managed patching, backups, and compliance.
Team Lead - IT Support
Financial Technologies India Ltd
05.2013 - 01.2015
- Managed Blackberry BES, Microsoft Outlook configurations, VC setups, and server backups.
Support Engineer L1
3i-Infotech Pvt. Ltd
01.2011 - 04.2013
- Supported AMC clients, handled installations, backups, printers, and desktop issues.
Support Engineer
Adecco India (ICICI Bank)
10.2008 - 06.2011
- Installed and maintained Windows servers and Reuters trading software; monitored data links.
Education
Bachelor of Commerce -
Dr. Babasaheb Ambedkar College, Mumbai University
Mumbai01-2009
HSC - Commerce
Dr. Babasaheb Ambedkar College
Mumbai01.2006
SSC -
Andhra Education Society High School
Mumbai01.2004
Skills
- Microsoft Azure
- VMs
- Azure infrastructure
- Azure ADX
- Datadog Alerting
- Grafana
- Fluent-Bit
- Splunk
- Windows Server
- Antivirus (Sophos, McAfee)
- Veeam
- Datadog monitoring
- Basic scripting for log analysis and automation
- Infrastructure upgrades
- Migrations
- System refreshes
Certification
- Microsoft Certified: Azure Administrator Associate – 2023
- CCNA (Cisco Certified Network Associate)
- ITIL 2011 Foundation (ITIL/IN510676)
Projects Handled
- Datadisk Migration V1 to V2 – eClinicalWorks
- Splunk to Fluent-Bit Migration to Azure ADX – eClinicalWorks
- Implementation of DLP (McAfee) – Rediff.com
- Blackberry Server Migration 5.0 to 10.2 – Financial Technologies
- In-house OwnCloud, OTRS, Airwatch Deployment – Siddha Group
- Windows XP to Windows 7 Migration – ICICI Bank
Languages
- English
- Hindi
- Telugu
- Marathi
Core Skills
Microsoft Azure, VMware, VMs, Storage Migration, Azure ADX, Datadog, Grafana, Fluent-Bit, OpenNMS, Splunk, Windows Server, Active Directory, DNS, DHCP, Firewalls, Antivirus (Sophos, McAfee), Veeam, Networker NetBackup, Basic scripting for log analysis and automation, Infrastructure upgrades, migrations, system refreshes, Azure Administrator Associate (2023), CCNA, ITIL 2011 Foundation
Personal Information
- Passport Number: J1695712
- Date of Birth: 06/23/86
- Marital Status: Married
Accomplishments
star performance award
Timeline
Site Reliability Engineer
eClinicalWorks
01.2021 - Current
Assistant Manager IT & ERP
Siddha Group Pvt Ltd (Brizeal Realtors and Developers LLP)
06.2017 - 01.2021
Assistant Manager IT Support
Rediff.com
02.2015 - 06.2017
Team Lead - IT Support
Financial Technologies India Ltd
05.2013 - 01.2015
Support Engineer L1
3i-Infotech Pvt. Ltd
01.2011 - 04.2013
Support Engineer
Adecco India (ICICI Bank)
10.2008 - 06.2011
Bachelor of Commerce -
Dr. Babasaheb Ambedkar College, Mumbai University
HSC - Commerce
Dr. Babasaheb Ambedkar College
SSC -
Andhra Education Society High School