Rakesh Kumar Sahu

As a Full stack web developer, I spearheaded critical advancements in our appointment booking application, enhancing user experience and system efficiency. My key achievements include:

1. Multi-Doctor Appointment Booking Enhancement:

• Transformed the original appointment booking system from single-doctor selection to a dynamic interface allowing users to select multiple doctors simultaneously.
• Led the development effort, coordinating with cross-functional teams to ensure seamless integration and user-friendly experience.
• Resulted in increased flexibility for users and improved scheduling efficiency for healthcare providers.
  

2. Address Duplication Issue Resolution:

• Identified and addressed a recurring issue where doctors with multiple addresses were duplicated in the list of available physicians.
• Devised a robust solution to eliminate duplicate entries, optimizing the doctor suggestion algorithm.
• Implemented a novel address-specific identifier in the MongoDB collection schema, enhancing search accuracy and reducing redundancy in the system.
• Significantly improved the reliability and precision of address-based searches, enhancing overall system performance and user satisfaction.

These achievements underscore my ability to innovate solutions, collaborate effectively across teams, and drive tangible improvements in complex software systems.

• Designed a full stack web application for an event hosting company
• Integrated Firebase to power the server side requirements like galary, feedback, reviews features
• Used ReactJs, material UI to make the client side experience fluid and intuitive.
• Enhanced user experience by developing and implementing a responsive front-end interface for web application.

• Managed and motivated employees to be productive and engaged in work.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Maximized performance by monitoring daily activities and mentoring team members.

• Promoted a positive work atmosphere by regularly recognizing top performers'' outstanding achievements within the department.
• Utilized active listening skills to identify customer needs and provide appropriate solutions.
• Enhanced customer satisfaction by promptly addressing and resolving complex issues.
• Devised strategies to maintain consistent service standards during high-volume periods or staffing shortages without compromising quality or efficiency levels.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.