Summary
Overview
Work History
Education
Skills
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Languages
Timeline
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RAKESH M

RAKESH M

NADUVANNUR

Summary

Dynamic Network Administrator with a proven track record at the Army, excelling in network security oversight and data backups. Adept at computer systems installation and fostering effective communication. Recognized for enhancing network reliability and maintaining high standards of operational efficiency. Strong analytical skills complement technical expertise, driving successful project outcomes.

Overview

23
23
years of professional experience

Work History

Network Administrator

Army
07.2002 - 08.2024

Security Supervisor

Army
08.2019 - 04.2022

Technical Support Engineer

BOOST ACADEMY
09.2024 - Current
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.

Office Assistant

Army
02.2017 - 02.2019
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Compiled and analyzed data to produce reports.

Computer Hardware and Networking Technician

Army
03.2014 - 04.2017

Education

Bachelor of Arts - MasterTech (Networking)

Ministry of Defence (ARMY)
08-2024

System Administration Assistant - Elecronics

MCEME
04-2014

Skills

    • Computer systems installation

    • Data backups

    • Network repairs and maintenance

    • Network security oversight

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Languages

English
Intermediate (B1)
Hindi
Advanced (C1)
Tamil
Elementary (A2)
Malayalam
Advanced (C1)

Timeline

Technical Support Engineer

BOOST ACADEMY
09.2024 - Current

Security Supervisor

Army
08.2019 - 04.2022

Office Assistant

Army
02.2017 - 02.2019

Computer Hardware and Networking Technician

Army
03.2014 - 04.2017

Network Administrator

Army
07.2002 - 08.2024

Bachelor of Arts - MasterTech (Networking)

Ministry of Defence (ARMY)

System Administration Assistant - Elecronics

MCEME

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RAKESH M