Rakesh Pratap Ratnakar
Hyderabad
Summary
To seek a challenging career by associating with an organization, which gives me chance to enhance my skills to gain professional expertise and excel in my profession. Later on, to shoulder some responsibilities and grow with the organization and gives me job satisfaction thereof.
Overview
5
5
years of professional experience
Work History
E-support Officer French Language
Intouchcx India Pvt Ltd
Hyderabad
08.2021 - Current
- Provided technical support to customers via chat and email
- Developed user documentation for customer support processes
- Answered customer inquiries via email and chat.
- Provided detailed information about products and services.
- Resolved customer issues in a timely manner.
- Assisted customers with product installation and setup.
- Identified cross-selling opportunities to increase revenue.
French language Web Data Analyst
Quadrant Resources
Hyderabad
03.2020 - 07.2021
- Analyzed large datasets to identify trends, patterns and correlations for business insights.
- Created predictive models to forecast customer behavior.
- Gathered requirements from stakeholders to design data models and reports.
French Language Web Data Analyst
ZEN3 Infosolutions
Hyderabad
06.2019 - 09.2019
- Developed a variety of activities to engage learners in the study of the French language.
- Conducted diagnostic tests to assess student's knowledge of the French language.
- Translated raw data into meaningful information using statistical techniques.
- Optimized existing database structures for better performance on analytics tasks.
Education
BA (Hons) - French Language and Literature
The English And Foreign Languages University
Hyderabad Master of Arts - English Literature
APS University
Rewa (MP)Higher Secondary - PCM
MPBSE Bhopal
SatnaHigh School Diploma -
MPBSE Bhopal
Bhopal Skills
- Technical support understanding
- Operational support
- Customer service expertise
- Customer service understanding
- Technical support
- Continuous improvement
- Business process support
- Verbal and written communication
- Policy enforcement
- Documentation skills
- Performance evaluations
- Policy development
- Team building
Hobbies and Interests
- Playing Cricket
- Reading books
- KhoKho
- Music & Movies
- Meeting and knowing new people
Personal Information
- Father's Name: Deena Nath Ratnakar
- Date of Birth: 06/04/92
- Nationality: Indian
- Marital Status: Single
Languages
Hindi
First Language
French
Upper Intermediate
B2
English
Proficient
C2
Disclaimer
I hereby declare that all the information given above is true and correct to the best of my knowledge.
Timeline
E-support Officer French Language
Intouchcx India Pvt Ltd
08.2021 - Current
French language Web Data Analyst
Quadrant Resources
03.2020 - 07.2021
French Language Web Data Analyst
ZEN3 Infosolutions
06.2019 - 09.2019
BA (Hons) - French Language and Literature
The English And Foreign Languages University
Master of Arts - English Literature
APS University
Higher Secondary - PCM
MPBSE Bhopal
High School Diploma -
MPBSE Bhopal