Seasoned professional with extensive experience in management, operations, and administration, known for optimizing processes and enhancing customer satisfaction. Achieved zero breaches in shipment closures and excelled in operational budgeting and staff training. Proven track record in fostering a culture of excellence and accountability while building strong client and team relationships. Seeking a challenging role to leverage skills in achieving organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
HUB Lead
DELHIVERY Ltd.
Bilaspur
07.2023 - 06.2025
Heading a team with a strength of more than 50 staff, including executives, field supervisors, and ground coordinators.
Responsible for the duty roster of all staff.
Responsible for the end-to-end smooth running of HUB operations for the assigned area/cluster.
Manage and control inbound and outbound activities of the HUB to ensure maximum utilization of space.
Monitoring all the service levels to meet their targets, i.e., 100%.
Ensuring that all the SOPs are followed.
Fulfilling assigned key performance metrics and benchmarks set by management.
Monitoring zero breaches across the region in terms of connections and shipment closures within the defined TAT.
Monitoring zero missing shipments in terms of value and numbers, and also ensuring zero fake updates in the system.
Generating reports, measuring actual performance against goals on a regular basis, and presenting results to the senior management.
Responsible for operational budgets and fleet management.
Suggests various models for the new pin code expansion of new locations/cities across clusters and also scouts for facilities for the new DCs.
Screening, hiring, training staff, evaluating employee performance, and also recommending and initiating promotions, transfers, and disciplinary actions for center operational personnel.
Looking after the administrative jobs, such as employee attendance, leave, salary issues, ESIC and PF, conveyance claims, vendor bills, etc.
Ensuring employees follow the proper dress code and maintain their behavior with customers.
Takes care of new initiatives, like involving a third party for the distribution of shipments.
Monitors security parameters across the region and ensures that no unlawful activity occurs.
Branch Manager
DTDC EXPRESS Ltd.
Bilaspur
02.2023 - 03.2023
Leading the team with a strength of 16 staff members, 25+ channel partners, and delivery vendors.
Ensure all operation processes are running smoothly: First Mile, Mid Mile, and Last Mile.
Governing and guaranteeing zero breaches in the branch, in terms of shipment closures, within the specified turnaround time.
Observing zero missing shipments in terms of value and quantity, as well as assuring zero false delivery updates.
To ensure end-to-end coordination between various HUBs, branches, and channel partners by following the fleet process.
Ensures customer satisfaction and reduces client escalation by monitoring, so queries, issues, and grievances are taken care of in a timely manner.
Leveraging skills by working as a People Manager, working in association with the HR and finance team for Bikers Pay-out, as well as ensuring timely resolution of identified concerns.
Playing a key role in supervising security parameters across the assigned branch, along with ensuring that no unlawful activity takes place.
Executing process improvement activities for last-mile operations to improve customer experience, reduce costs, and improve quality.
Monitoring daily deliveries, ensuring data quality in multiple record-keeping systems, creating reporting metrics, and actively reviewing information with the DMC and Branch staff.
Providing guidance and leadership to staff in accordance with specified objectives, and facilitating decision-making in the organization.
Determining the training needs of employees to enhance operational efficiency, leading to an increase in productivity, quality, and enhancement of the team.
Excellent numerical ability, and can do data analysis to arrive at different scenarios.
Very high on integrity and discipline, as per the company’s parameters.
Senior Executive
RELIANCE RETAIL Ltd. (Jio Mart FC)
Bilaspur
03.2022 - 01.2023
Leading the team with a strength of more than 50 staff, including pickers, packers, loaders, helpers, DEOs, supervisors, and KAMs.
Constantly work towards improving efficiency, accuracy, and productivity.
Regular monitoring and improvement in the performance of staff, resolving discrepancies, and taking the lead in the resolution of discrepancies.
Proactive resolution of store complaints and ticket closure.
Regular training for pickers, packers, loaders, helpers, DEOs, supervisors, and KAMs for improvement in productivity and accuracy.
Overall cost control by way of improved productivity and lower wastage.
Process improvement and implementation.
Supervision on MRP and margin correction in the purchase order.
Daily physical inventory audit for the movement of damaged, expired, and near-expiry articles.
Manage vendors for the auction. (Damage, expired, and near-expiry articles.)
Control on shrinkage, stock aging, bin optimization, as well as inventory accuracy.
Coordinating with the category management team to ensure the proper running of the schemes, POs, and stock availability.
Responsible for the overall safety, quality, performance, and customer experience.
Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.
Accountability for meeting and exceeding operational goals.
Mentor, train, and develop teammates for career progression and learning.
Roster/Attendance management down the line.
Complete supervision on all trips, creation, assignment, and loading for all connected HUBs.
Verification of return articles under security supervision.
Prepare daily and monthly various reports for moving and non-moving articles.
Team Leader
Delhivery Ltd.
Bilaspur
01.2020 - 07.2021
Heading a team with a strength of more than 20 staff, including Assistant Team Leads, Field Supervisors, and Field Executives.
Responsible for the duty roster of ATL, FS, and FEs.
Leading first-mile pickups and last-mile deliveries, reverse pickups, and NDR calling for all pin codes allotted.
Ensuring that all the SOPs are followed.
Fulfilling assigned key performance metrics and benchmarks set by management.
Monitoring zero breaches across the region in terms of connections and shipment closures within the defined TAT.
Monitoring zero missing shipments in terms of value and numbers, and also ensuring zero fake updates in the system.
Generating reports and measuring actual performance against goals on a regular basis, and presenting results to the senior management.
Responsible for operational budgets and fleet management.
Suggests various models for the new pin code expansion of new locations/cities across clusters and also scouts for facilities for the new DCs.
Takes care of new initiatives, like involving a third party for the distribution of shipments.
Screening, hiring, training staff, evaluating employee performance, and also recommending and initiating promotions, transfers, and disciplinary actions for center operational personnel.
Looking after the administrative jobs, such as employee attendance, leave, salary issues, ESIC and PF, conveyance claims, vendor bills, etc.
Ensuring employees follow the proper dress code and maintain their behavior with customers.
Monitors security parameters across the region and ensures that no unlawful activity occurs.
Education
Master of Science - Computer Science And Information Technology
Guru Ghasidas Central University
Bilaspur
07-2017
Bachelor of Computer Applications - Computer Applications Development
Korba Computer College
Korba
09-2015
Skills
Supervision and leadership
Hub operations
Logistics management
Route optimization
Performance monitoring
Operational budgeting
Vendor management
Interpersonal communication
MS Office proficiency
Process improvement
Staff training
Problem-solving
Customer satisfaction
Analytical
Affiliations
Singing
To learn something new
Accomplishments
JIO VEER coordinator in Reliance Retail Ltd. For the JIO VEER training program
Certification
pursuing data analyst (an online non-credit course authorized by Google and offered through Coursera)
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Chhattisgarhi
Proficient (C2)
C2
OVERALL EXEPERIENCE
2 years with Delhivery Ltd as HUB lead at Bilaspur HUB
1 month with DTDC Express Limited as branch manager at Bilaspur
11 months with Reliance Retail Ltd as Sr. Executive at Jio Mart, FC Bilaspur
1.5 years with Delhivery Ltd as team lead at Bilaspur IPC
1.1 years at IT Career Computer Education, Korba, as an instructor
1.1 Years at MLC College of IT and Management, Korba, as lecturer
TECH SKILLS
Proficient in using a computer and able to use various computer applications like SAP, WMS, Tableau, Microsoft Office Suite, different types of web and Windows applications, etc
Computer assembling and maintenance (PC and laptop)
Troubleshooting hardware and software problems
Installation and configuration of all the peripherals, components, and drivers
Installing software and applications on different systems
Timeline
HUB Lead
DELHIVERY Ltd.
07.2023 - 06.2025
Branch Manager
DTDC EXPRESS Ltd.
02.2023 - 03.2023
Senior Executive
RELIANCE RETAIL Ltd. (Jio Mart FC)
03.2022 - 01.2023
Team Leader
Delhivery Ltd.
01.2020 - 07.2021
Master of Science - Computer Science And Information Technology
Guru Ghasidas Central University
Bachelor of Computer Applications - Computer Applications Development
Team Leader - Gateway Operations, Midmile & First Mile Operations at Delhivery Ltd.Team Leader - Gateway Operations, Midmile & First Mile Operations at Delhivery Ltd.