Rakesh Singh Chaudhary
Dehradun
Summary
Driven Systems Administrator with 13 years of experience in software implementation and maintenance. Proven skill in quickly and effectively remedying issues to bring servers back to functionality after crashes. Strong communication and interpersonal skills to explain technical concepts to non-technical audiences.
Overview
13
13
years of professional experience
Work History
System Administrator
Choice-Solutions Limited
07.2010 - Current
- Created user accounts, edited user accounts information, reset user password, and removed access to the network-utilizing directory.
- Worked with users to determine areas of technology in need of improved usability.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Implemented corrective plans of action for network availability, utilization and latency.
- Monitored IT tickets and delegated various tasks to engineers when required.
Customer Support Engineer
IT Zone
07.2009 - 06.2010
- Explained complex technology-related issues in understandable terms to customers.
- Trained customers to use and maintain equipment to reduce service issues.
- Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
Education
MCSE -
Global IT ACADEMY
Dehradun02.2009
ADCHN* - Advance Diploma in Computer Hardware & Networking
GT Computer Engineering College
Dehradun11.2008
Intermediate -
S V M I C Babugarh
VIKASNAGAR03.2005
High School Diploma -
S V M I C Babugarh
VIKASNAGAR06.2003
Skills
- System Upgrades
- Hardware Provision Management
- Technical Support
- Hardware Expertise
- Diagnosing Issues
- Defect Detection and Resolution
- VoIP Systems
Timeline
System Administrator
Choice-Solutions Limited
07.2010 - Current
Customer Support Engineer
IT Zone
07.2009 - 06.2010
MCSE -
Global IT ACADEMY
ADCHN* - Advance Diploma in Computer Hardware & Networking
GT Computer Engineering College
Intermediate -
S V M I C Babugarh
High School Diploma -
S V M I C Babugarh
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