Rakesh Singh Jamwal

03/2021 - Present

Clients : US & UK Support

Achievements/Tasks

• Overseeing IT Operations ensuring reliability and availability of data centers, infrastructure, and core enterprise applications, Coordinating with IT teams and management for troubleshooting, change & implementation of data infrastructure projects via change management.
• Coordinating with Data-center operations team for infrastructure support, building server’s & hardware related troubleshooting.
• Managing & troubleshooting Active Directory, DNS, Web servers, DHCP and attending if any kind of the problems occurred in windows 2008, 2012, 2016 & 2019 servers.
• Plan and design Group Policy Objects as requested to ensure compliance of company policies for servers and user end-point.
• Actively involved in process monitoring of commissioning and decommissioning of servers. Monitoring, performing health checks,
  installing critical windows patches via IBM Bigfix , Windows updates services and upgrading hardware on the production servers as per requirement.
• Troubleshooting and resolving Active Directory Replication issues, GPO and password/identity management systems, Assist in management and support of internal and external DNS/DHCP architecture and scoping.
• Involved in technical assistance of Cloud Services i.e. Azure AD Connect, Azure AD Users and Groups. Providing technical support in migration between On-premises and Azure AD through AD connect.
• Closely Monitoring Client Services hosted in AWS Cloud Platform and managing services i.e EC2, ELB, S3, RDS, Cloud-watch Metrics & log Management via Cloud Trail,Launching amazon EC2 cloud instances (Linux & windows servers) using amazon web services.
• Monitoring VMware infrastructure environment with operating systems like Windows servers, Red Hat Linux, Ubuntu & Hardware appliances.
• Own and lead discussions in business and technical information technology solution implementations, upgrades, enhancement and
  conversions, Recommends solutions as appropriate & working as a SPOC for improvement of Technical Process.
• Creating, Updating & Implementing SOP's, SEAP & Technical documentation of operating procedures as needed for Involvement in root cause analysis, problem investigations and providing service improvement solutions to clients.
• Coordinating with clients, different technical team of line regarding resolution of critical incidents, Change & Problem Tickets.
• Providing technical support & Solutions for complex problem tickets & high priority Critical Incidents to ensure that appropriate action is taken to anticipate, investigate and resolve problems in systems and services.
• Maintaining servers and systems to keep networks fully operational during peak periods.

Client: Nagpur Maha-Metro (NMRCL), Navi Mumbai

05/2019 - 09/2019

Achievements/Tasks

• Worked as System Support Engineer for our client Nagpur Mahametro (NMRCL) and was responsible for managing company-wide infrastructure support to improve the company posture against external or internal threats.
• Managed companywide infrastructure support to improve the company posture against external or internal threats. Proactively detected & prevented future problems/incidents & initiated the Problem Management process to allow quicker diagnosis & resolution.
• Installation and configuration windows virtualization Hyper-V Manager, failover cluster and system center, windows OS, patching, WSUS, Active directory skills, DNS, DHCP, RDP and Antivirus server.
• Configured, troubleshot and maintained LAN environment. Remotely installed, upgraded, supported and troubleshot Windows OS and any other authorized desktop applications on Laptops/ Desktops.
• Proxy Server installation and configuration, Mail Server Maintaining and taking backups and Installing and supporting network segments, LANs, Internet and intranet systems. Ensuring Complete Compliance management related to Data Centre Administration and Client Infrastructure towards SLA for Availability & Reliability.
• Involved in installation and configuration windows virtualization Hyper-V Manager, failover cluster and system center, windows OS,
  patching, WSUS, Active directory skills, DNS, DHCP, RDP and Antivirus server.
• Responsible for 24X7 Support and using Ticketing tools: Edu plex for providing day to day incident management and escalating to L3 Level for support. Managed Active Directory, DNS, Wsus, deploying group policies, restrictions to enforce information security.
• Strong troubleshooting skills on Windows Server Issues, Problem Fixing, Root Cause Analysis and configurations. Worked on HP BL 460 Blade Server /DL 380 G9 Rack servers and coordinating with System Integrators.
• Managing and handling Backup related issues. Critical customer incidents on Helpdesk regarding Windows, firewall and VPN. · Managing Active Directory, DNS, Wsus, deploying group policies, restrictions to enforce information security.
• Administration of Microsoft Windows 2012 R2 Servers in a Virtual/Physical Environment, Patching, monitoring and troubleshooting on Production Servers Deployed in Datacenter and managing Backup of all mission critical server through Data Protector 9.09

08/2013 - 09/2018

Client : JKSDC Datacenter, Civil Secretariat, J&K

Achievements/Tasks

• Responsible for Providing Server Support for JAKEGA ( Jammu and Kashmir E Governance Agency. Managing and troubleshooting
  incidents received as per SLA.
• Worked closely with Project Managers for Projects Planning, Scope and Implementation – to build, Deploy and develop Server
  Infrastructure as per need.
• Installation Setup , maintenance and hardening of windows 2008 and 2008 R2 Enterprise server Edition and Installing and Managing
  Microsoft SQL 2008 and 2012, Installing, Configuring and Managing of AD / DHCP / DNS Services, and different roles and features in
  windows server.
• Managed and administrated User accounts, domain admin accounts, Groups and OU’s via Active Directory. Defined permissions and user management. Created Group Policies and implementation in Domain controller as per standard procedures and ISO Policies.
• Performed timely patch management as per the Schedule, deployment of monthly Patches, controlled reboot of all systems after patch application. Monthly log review and take the needful steps of troubleshooting and maintenance.
• Managed Trend Micro Deep Security antivirus for administration, troubleshooting of antivirus definitions, resolution of out of date
  Pattern files, cleaning, deleting and quarantining affected files, management of performance monitoring alerts (false positive)&
  Monitoring and Logging for Security violations.
• Regularly Performing deployment of Critical and Major windows security patches via Microsoft WSUS in all windows Systems as per the Schedule of monthly Microsoft fixes / Patches and controlled reboot of all systems after patch application.
• Created CMDB in CA servers and monitoring Servers and System devices through CA E-Health , CA Spectrums and ticketing through CA service desk. Monitored Servers and System devices through CA E-Health, CA Spectrum and documenting the Incident reports, Creation, updated knowledge base technical documentation for same in CA Incident management tools.
• Working with HP ProLiant Rack Mounted, Dell Blade servers and coordinating with System Integrator s and hardware team to
  add/replace the faulty peripherals and upgrading the firmware software’s.
• Experience of managing and Indulge in ISO 20000-1:2011 and ISO 27001:2005 and up gradation to ISO 20000-1:2011 and ISO 27001:2013 certification and training new comers on ISO Policies and procedures.
  

10/2009 - 10/2012

Client: Idea Cellular LTD, J&K Operations

Achievements/Tasks

• Worked as Operations Engineer/System Administrator for Idea Cellular Ltd for their projects.
• Worked as an Operations Engineer/System Administrator in Telecom Industry for 3 Years for Deployment, Management and integration of V.A.S (Value Added Services) Products i.e. RBT, Missed Call Alerts, OBD, Voice Portals, USSD etc.
• Looked after on-site and remote support for RBT, Voice Portal, IVRs, SMS Gateway & WAP application server & services, configuration, maintenance & support of Ozone and IVM Platform (On-mobile own Applications and Database platform).
• Troubleshot backup and restored problems and constant monitoring of system performance. Monitoring servers for CPU Utilization, Memory Utilization, and Disk Utilization for performance monitoring. Planning for upgrades/expansion of hardware’s before reaching the max utilization .
• Administration & support of Linux and Windows Servers Patch Management and Anti-Virus Standards and Ensured all the required site config files & DB backup are taken properly every day. Also need to restore the DB backup in spare/backup server to ensure the sanity of the backup file.
• Configuration, Maintenance & Support of IBM Server X series, HP-DL series Servers, NMS Calling Cards (TX, CG) and Managing E1
  connectivity with MSC. Managing Database servers including DB (MySQL/Sap) migration and troubleshooting related to database.
• Administering Platform Oriented new releases for RBT platform feature advancement and up gradation. Administration & support of
  Linux and Windows Servers Patch Management and Anti-Virus Standards
• Troubleshooting, Debugging Logs and managing issues related to RBT, MCIA and all VAS Application services and responsible for
  delivering efficient service in order to provide highest customer/client satisfaction.