Rakhee Pande
Mumbai
Summary
Dynamic and results-oriented professional with extensive experience in front office management and operations, notably at Radisson Blu Mumbai International Airport. Excelled in room assignment coordination and employee supervision, enhancing operational efficiency and guest satisfaction. Proven track record in revenue management and complaint handling, achieving significant improvements in customer service and profitability.
Overview
19
19
years of professional experience
Work History
Assistant Front Office Manager
Radisson Blu Mumbai International Airport
Mumbai
02.2023 - Current
- Managed budget for front office department, including forecasting and cost control measures.
- Facilitated staff training programs on customer service, software use, and emergency procedures.
- Conducted regular staff meetings to communicate goals and solicit feedback.
- Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
- Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
- Monitored office inventory to maintain supply levels.
- Met budget targets and quality standards by proactively leading team members and monitoring operations.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Ensured all front office activities complied with legal, regulatory, and company policies.
- Monitored front desk staff performance, ensuring adherence to company standards.
- Created and optimized employee schedules for shift coverage.
Guest Relation
Le Meridian
Jaipur
05.2006 - 07.2025
Sr.Duty Manager
Sahara Star
Mumbai
05.2017 - 01.2023
- Responsible for day-to-day operational activities at the Front Office.
Handling guest requests, complaints, and maintaining feedback.
Allocation of rooms according to the guest profile, • Coordinating with the housekeeping department for timely clearance of rooms.
Staffing, scheduling of the department, and allocation of duties.
Taking daily briefings and motivating staff.
Facilitate learning and development for all the team members in the department by providing training.
Performance appraisal of the staff in the department.
Supervise and direct the daily activities of all front office associates and supervisors.
Ensure the service standards regarding smooth check-in and check-out at the reception.
Preparing the Daily Sales Report, along with the night audit process.
Balancing the position of rooms on overbooked days.
Ensure that all the operational standard procedures and guidelines laid out for all the processes, activities, and situations are followed. Responsible for day-to-day operational activities at the Front Office.
Handling guest requests, complaints, and maintaining feedback.
Allocation of rooms according to the guest profile. Coordinating with the housekeeping department for timely clearance of rooms.
Staffing, scheduling of the department, and allocation of duties.
Taking daily briefings and motivating staff.
Facilitate learning and development for all the team members in the department by providing training.
Performance appraisal of the staff in the department.
Supervise and direct the daily activities of all front office associates and supervisors.
Ensure the service standards regarding smooth check-in and check-out at the reception.
Preparing the Daily Sales Report, along with the night audit process.
The operational standard procedures, guidelines laid out for all the processes, activities, and situations are followed.
Duty Manager
Vits Hotel
Mumbai
04.2012 - 04.2015
Front Office Executive
The Park Hotel
Delhi
03.2011 - 08.2012
Guest Relations Executive
Leela Palace Kempinski Banglore
Banglore
08.2007 - 09.2010
Education
Hotel Management - Hotel Management
LAD College
Nagpur05-2006
Skills
- Room assignment coordination
- Front desk operations
- Operations management
- Employee supervision
- Inventory oversight
- Revenue management
- Complaint handling
- Expense tracking
Languages
Hindi
First Language
English
Beginner
A1
Marathi
Beginner
A1
Accomplishments
- Manager of the Year
- Guest Recognition
Timeline
Assistant Front Office Manager
Radisson Blu Mumbai International Airport
02.2023 - Current
Sr.Duty Manager
Sahara Star
05.2017 - 01.2023
Duty Manager
Vits Hotel
04.2012 - 04.2015
Front Office Executive
The Park Hotel
03.2011 - 08.2012
Guest Relations Executive
Leela Palace Kempinski Banglore
08.2007 - 09.2010
Guest Relation
Le Meridian
05.2006 - 07.2025
Hotel Management - Hotel Management
LAD College
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