Summary
Overview
Work History
Education
Skills
Testing
Authorizer
Transferableexperience
Additionaltaskshandled
Timeline
Generic

Rakhee S

Bangalore

Summary

I seek a challenging career, which will stimulate my skills and to be a part of a dynamic, coherent and proactive team helping attain the organizational goals.

Overview

20
20
years of professional experience

Work History

Manager (IC)

Payments Innovation
10.2022 - Current
  • Payments Innovation team is involved in reviewing the Investigation cases for each country and identify opportunities where systems can be enhanced or change the process which would lead to increase the STP rate
  • Management Information Statistics (MIS) reports for different countries are prepared monthly and submitted to the superiors and arrange regular meetings with the stake holders
  • Basis the meetings have regular follow ups and record the status of the discussions/enhancements or improvements
  • Have taken the lead to pick some of the projects and deliver which resulted in higher STP rates.

Assistant Manager (IC)

HSBCnet
09.2018 - 09.2022
  • ClientSphere automates, streamlines and standardizes the onboarding activities for the bank and clients
  • The process here in GSC Bangalore involves the system administration function related to the Global onboarding and workflow system used by HSBC
  • Ensure all requests are processed with the quality standards & nil errors
  • Sharing best practices with the team
  • Kept the process clean in terms of audit requirement
  • Good rapport with the business partners and completing requests well within SLA has resulted in appreciations on multiple occasions
  • I have been able to handle the Clientsphere work individually in the absence of other team mates
  • I have been able to cover the maximum volumes in the teams with very minimal carry overs
  • I have taken up additional responsibilities on HR Direct to manage Leaves, NSA, OT and other reports for BPS and RSC Team
  • Training the other team mate and also the new comers in the process.

Authorizer - HBME Remittances

  • Concerns the processing of outward payments and also includes processing manual inward remittances, cheque collections and standing instructions
  • The process functions in the processor – checker model where each payment has to be approved by a person other than the one who processed it
  • Perform the role of checker requiring the verification and release of all work items processed from the various workbaskets
  • Posses a sound knowledge of the process so as to resolve queries posed by the team members
  • Prepare reports on errors committed by the processors and deliver constructive feedback so as to improve the quality of work
  • HBME Remittances included processing of payments internally within the bank and to Bank worldwide
  • Was a cross trained resource on multiple regions i.e
  • UAE, Jordan, Oman, Kuwait, Qatar and Lebanon
  • Was flexible to shift between regions whenever volumes were high
  • I was also involved in supervising and assigning duties to the other members of my team.

Subject Matter Expert - Central Charges Unit

01.2005 - 08.2018
  • Migrated the below processes from onshore business
  • Oman Payments
  • Central Charges Unit for the entire middle east region and Asia Pacific
  • Trained new and existing staff on the newly migrated process
  • Creating procedures Cost planning, and FTE planning
  • Central Charges Unit is a Revenue generation program for HSBC where the charges for MT103 with charge type as Our was to be collected from the ordering bank
  • Post implementation of the project the team was responsible for a profit of approx 7.5 million US Dollars in 2011 which was only 2 Million until 2010
  • Was inducted to the Hall of Fame and the 100 Club
  • Was part of the team which one the HTS Platinum League award
  • Preparing Daily/Weekly/Monthly reports as and when required based on the requirements provided by the management
  • Maintaining data base of all the claims raised and received
  • Ensuring that the suspense accounts are cleared/reconciled at EOD
  • Supervised all kinds of foreign exchange dealings as well as addressing of inquiries, Nostro and return account reconciliations and outstanding Nostro items
  • Possess a sound knowledge of the process which helps in resolving queries by the team
  • Investigating errors which have or might have an impact on the Customer or the Bank
  • Interacting with Receiving Banks as well as Correspondent Bank via SWIFT
  • Ensuring Regulations and Compliance requirements of banks receiving and sending payments are adhered to
  • Dealing with correspondent and beneficiary bank when the beneficiary or remitter claims non receipt of funds
  • Perform check on applications like GMG and On Demand to retrieve details of the Wire /SWIFT message
  • Ensuring all Audit requirements is met
  • Monitor the queues to ensure that aged and past deadline cases are actioned on priority and that the service level agreements are met on a daily basis
  • Meet service level agreements by actioning all cases within the timeframe agreed on
  • Monitoring generic mail box to ensure that customer complaints if any are resolved and the same cascaded to the team to avoid future occurrences.

Education

Bachelor of Commerce - Accounting

Adarsha Degree College
Bengaluru, India

Skills

  • Excel, Typing Speed, Quick Learner, Flexible, Data Analysis
  • Comprehensive problem solving abilities, excellent verbal and written communication skills, willingness to learn, team facilitator

Testing

  • Perform UAT environment testing on the system enhancement.
  • Report bugs and provide alternate resolutions to fix the issue. Update test results on the client software.
  • Logical analyzer in developing scenarios for testing. Executing the testing scenarios based on the application behavior and working. Verifying the result on the Quality center.
  • Liaising with the development, business and back office for test environment set up which involved but was not limited to setting up customer IDs, procuring necessary accounts and account related details and enabling return reports.
  • Helping other testers with set-up changes via Mainframes and checking payment (made using files) extracts. Bug Reporting, Tracking and Bug Verification using Defect Tracking tool - (HP QC).
  • Hands-on experience in HP Quality Centre. Functional and Regression testing on payments projects.
  • Providing project sign off.

Authorizer

HBME Remittances, Concerns the processing of outward payments and also includes processing manual inward remittances, cheque collections and standing instructions. The process functions in the processor – checker model where each payment has to be approved by a person other than the one who processed it. Perform the role of checker requiring the verification and release of all work items processed from the various workbaskets. Posses a sound knowledge of the process so as to resolve queries posed by the team members. Prepare reports on errors committed by the processors and deliver constructive feedback so as to improve the quality of work. HBME Remittances included processing of payments internally within the bank and to Bank worldwide. Was a cross trained resource on multiple regions i.e. UAE, Jordan, Oman, Kuwait, Qatar and Lebanon. Was flexible to shift between regions whenever volumes were high. I was also involved in supervising and assigning duties to the other members of my team.

Transferableexperience

Much of my experience is transferable, specifically in the areas of payments and customer service. However, I look forward to learning new areas. Given the opportunity, I am confident that my experience and personable disposition would be an asset to your company.

Additionaltaskshandled

  • Capacity planning for the month.
  • Management Information Statistics (MIS) report's for different products are prepared daily/monthly and submitted for the superiors.
  • Act as an efficient point of contact between the business area and the GSC’s to resolve any process related queries.
  • Create a supportive work environment driven by people centric values, trained team members in line with their aspirations.
  • Identifying procedural gaps and analyzing time taken to follow traditional methods and providing a logical and innovative solution for the same to avoid time consumed which leads to wastage of quality human resource.
  • Improved overall efficiency and minimized cost by setting up new operating policies and procedures

Timeline

Manager (IC)

Payments Innovation
10.2022 - Current

Assistant Manager (IC)

HSBCnet
09.2018 - 09.2022

Subject Matter Expert - Central Charges Unit

01.2005 - 08.2018

Authorizer - HBME Remittances

Bachelor of Commerce - Accounting

Adarsha Degree College

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