Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Hi, I’m

Rakhee Singh

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement & history of streamlining operations and increasing results.

Overview

5
years of professional experience

Work History

Magnit Global

Operation Team Leader
10.2022 - Current

Job overview

  • Improved operational efficiency by streamlining processes and implementing innovative solutions.
  • Led a high-performing team to achieve company objectives through effective communication and mentorship.
  • Increased customer satisfaction with timely issue resolution and proactive communication strategies.
  • Optimized resource allocation, managing staff schedules for maximum productivity and reduced overtime costs.
  • Collaborated with cross-functional teams to develop and implement business-critical initiatives for organizational growth.
  • Enhanced team performance by providing regular training, coaching, and feedback to improve skill sets.
  • Implemented process improvements that resulted in reduced errors, faster turnaround times, and enhanced overall service levels.
  • Motivated and trained employees to maximize team productivity.
  • Developed comprehensive metrics for monitoring team performance, leading to increased accountability and success rates.

American Infosource Business Solutions Pvt. Ltd. (AIS)

Team Leader - Operations
03.2021 - Current

Job overview

  • Supervised and led a group associate to meet all SLA's relative to any and all functions in the Secured Auto Bankruptcy area (Supervision of workflows and work queues)
  • Analyzed various reports and statistical data to measure production levels and identify root cause for under performing areas
  • Ensured proficient training, professional development and employee engagement is sustained in order to prepare, grow and retain employees
  • Increased overall efficiency and productivity of team by revamping jobs, schedules and daily assignments
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly
  • Used spreadsheet applications to maintain and develop operational reporting
  • Experience in dealing with escalation issues from client or within team
  • Collaborated with other departments within the organization to properly resolve issues
  • Work force management which includes future manpower requirements and recruitments, need based training and coaching, monthly and yearly performance evaluation etc
  • Managed high workload with consistent record of achieving deadlines and production targets
  • Attending governance calls with client and ensuring their expectations are met
  • Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.

American Infosource Business Solutions Pvt. Ltd.

Legal Analyst
12.2018 - 03.2021

Job overview

  • Compiled data and conducted research to draft legal documents for attorneys
  • Trained and managed employees in best practices and protocols to realize maximum productivity
  • Conferred with clients and other involved parties to gather and track case information
  • Contributed to a positive team environment by demonstrating consistent commitment and optimism towards work challenges
  • Accurately document audit findings within system
  • Assist with reporting findings and exceptions to management, trending analysis of errors and root causes; assist in implementing corrective actions and following through to ensure correct documents are filed in court
  • Collection of Credit Loan payments on behalf of client
  • Monitored Inbound calls from US credit card users regarding Deceased information, Bankruptcy, Settlements, Accepting credit card payments from the card holders
  • Identified opportunities for process improvement
  • Maintained high end result reports to share it with higher management and clients.

Education

The Maharaja Sayajirao University of Baroda

Master of Commerce (Cooperative Management & Rural Studies)
04.2018

University Overview

Veer Narmad South Gujarat University, Surat

Bachelor of Commerce (Accounting & Auditing)
04.2015

University Overview

Gujarat Secondary & Higher Secondary School, Gandhinagar

HSC (Commerce)
03.2012

University Overview

SSC - Gujarat Secondary & Higher Secondary School
Gandhinagar, India

from General Studies
05.2010

University Overview

Skills

  • Microsoft Excel
  • Analytical
  • MS Office Applications
  • Problem Solver
  • Detail orientated
  • High Quality Work
  • Meeting Deadlines
  • Customer Relations
  • Operations Management
  • Performance monitoring
  • Employee Development
  • Excellent Communication

Accomplishments

Accomplishments
  • Trained and supervised new employees, ensuring they maintain fastidious attention to detail
  • Transcribed daily meeting minutes and communicated important points to 3 top executives, ensuring smooth business operations
  • Received R&R Reward twice within 6 months of employment for Quality and Production

Languages

English (Full Professional Proficiency)
Hindi (Native Language)
Punjabi (Native Language)

Timeline

Operation Team Leader
Magnit Global
10.2022 - Current
Team Leader - Operations
American Infosource Business Solutions Pvt. Ltd. (AIS)
03.2021 - Current
Legal Analyst
American Infosource Business Solutions Pvt. Ltd.
12.2018 - 03.2021
The Maharaja Sayajirao University of Baroda
Master of Commerce (Cooperative Management & Rural Studies)
Veer Narmad South Gujarat University, Surat
Bachelor of Commerce (Accounting & Auditing)
Gujarat Secondary & Higher Secondary School, Gandhinagar
HSC (Commerce)
SSC - Gujarat Secondary & Higher Secondary School
from General Studies

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Rakhee Singh