Rakhee Sinha
Faridabad,HR
Summary
Successful Process associate with 3 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. I was rewarded as best PA and received award from our client Max life insurance.
I was not working in between for 6 years because i was blessed with 2 kids in past years and I had the responsibility to take care and manage positive growth of my children as my Husband was working. Now I feel they have grown and I want to pursue with my career and grow as a leading women. I am keen to again start working and grow as an individual.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
Genpact
03.2014 - 03.2017
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- I worked in Genpact as a process associate for Max life insurance (Domestic profile). My job was to make outbound calls for sales and policy renewal. My target was to deal with minimum 45 to 50 calls everyone on a dialer.
Education
Bachelor of Arts - History (Hons)
Jamalpur College Jamalpur
Munger, India11.2015
Skills
- Custom Order Management
- First Call Resolution
- Customer Service
- Data Entry
- Billing Coordination
Cooking, watching motivational speeches
I love to cook vegetarian dishes with my husband in the weekends. I love to cook traditional food like; Paneer, vegies and bread for my family.
I watch devotional guru's and motivational speakers for peace and knowledge.
Timeline
Customer Care Representative
Genpact
03.2014 - 03.2017
Bachelor of Arts - History (Hons)
Jamalpur College Jamalpur
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