Rakhi Alla

Lowe's Companies, Inc. is an American company that operates a chain of retail home improvement and appliance stores in the United States, Canada, and Mexico. Lowe's Companies, Inc. is ranked #50 on the Fortune 500 list. As of 2010, the chain is based in Mooresville, North Carolina. Lowe's is the secondlargest hardware chain in the United States.

• Participate in software development on the Salesforce.com platform using Agile/Scrum methodologies

• Attend daily stand-ups, planning sessions, and retrospectives to plan, track, and code development tasks

• Translate simple to complex user stories into functional and actionable software within the Salesforce environment

• Most recent work is on Live Chat Transcript Implementation which includes creation of custom objects, permission sets, public groups, Queues, Live Chat Buttons chat deployments, standard and custom API’s with aura framework which includes capturing of customer pages visited, customer attachments and cart items and screen meet app installation from app exchange

• 3+ years of experience working on create and manage complex workflow rules, data validation, triggers, Create and manage custom objects, fields, formulas, validation rules, custom workflow, approval processes, Customize Salesforce.com fields, page layouts, record types, reports, and dashboards

• 3+ years of experience on experience working on custom end-to-end SFDC projects.

• 3+ years of experience on SFDC Object design, Work bench, data loader, data import wizard, SOQL & SOSL.

• 2+ years development experience with Apex controllers, Triggers, Batch jobs, standard SFDC components, REST based web services, writing apex classes, visual force pages, apex triggers, controllers, etc.

• 1+ years of experience with LWC to enhance some functionalities

• Social Studio Management and Social Customer Service in Salesforce

• Maintain security such as user accounts, sharing rules, user profiles and roles, field level security, content folder rights, groups, list view rights.

• Administration functions includes user management, configuration, customization, report and dashboard development, data management, case (ticket) management, training, and support for AppExchange applications.

• Manage mass imports and exports of data.

• 1+ years development experience with Siebel IP16 & IP19 version and been a part of IP16 to IP19 migration.

• Experience with use of the Salesforce.com APIs to integrate Salesforce.com with other tools.

• Proven ability to deliver high-quality, reliable code implemented on schedule.

• Manage operational requests and troubleshoot issues, working with diverse user groups

• Traveled Lowe's Head Quater's North Carolina for Thanks Giving Holiday Support

It is a sales centric Platform. ROME is focused on providing AT&T’s sale force worldwide with enhanced sales tools. The objective of ROME is to provide a better sales experience and establish ROME as the primary funnel management tool and to provide a support to the pre-sales process. ROME is currently deployed across pre-sales functions including Campaign Management, Account Management, Contact Management, Opportunity Creation, Credit Check, Customer Inventory Retrieval, Ordering etc.

• Functional and Technical requirement reviews.

• Extensively worked on Inbound and Outbound Web services.

• Creation/modification of Integration Objects both Internal and External IO.

• Exhaustively worked on Siebel scripting at Browser and server scripts of Applets, BC and BS.

• Self Designed and developed scripts, Configuration for the given requirements.

• Unit testing and Assembly testing of the developed unit using Simulation and Real time data.

• Preparing Unit Testing and Assembly Testing documents.

• Mentored Graduate Hire and Provide Knowledge Transfer on functional and technical topics to new joiners.

• Debugging Production issue and Root cause analysis of the same.