RAKHI BATTU
Associate Training Manager
Chandigarh
Summary
Detail-oriented and people-focused professional with over 7+ years of experience in process training and team coordination, now seeking to transition into an administrative and front-desk role within the education sector. Adept at handling communications, managing records, building positive relationships, and creating organized systems to support daily operations. Passionate about creating a welcoming and efficient environment for students, staff, and parents alike.
Overview
8
8
years of professional experience
2017
2017
years of post-secondary education
5
5
Certifications
Work History
Training Associate Manager
eClerx Services Limited
11.2018 - Current
- Conducted soft skills and professional behavior training for new hires, focusing on communication and customer handling.
- Delivered sessions on English communication (verbal and written) to improve clarity, tone, and confidence in workplace conversations.
- Trained employees on email etiquette, ensuring professional and effective internal and external correspondence.
- Managed onboarding schedules, training documentation, and feedback records with strong organizational skills.
- Served as a liaison between departments, showcasing strong relationship management and conflict-handling abilities.
- Supported administrative tasks such as maintaining reports, scheduling sessions, and coordinating team communications.
Sales Trainer
Antilog Vacations Private Limited
11.2017 - 11.2018
- Expanded company customer base and cemented market presence by implementing strategic sales plans.
- Trained, coached, and mentored new sales associates for maximum performance.
- Answered customer questions about products and services.
- Collect customer feedback about their experience.
- Develop relationships with clients and key personnel.
- Elevate complaints and feedback to the relevant departments.
- Meet with customer to establish their needs.
Education
Master of Arts - Economics
Goswami Ganesh Dutta Sanatan Dharma College
Bachelor of Commerce - Commerce
Govt College of Commerce & Business Administration
Skills
Verbal & Written Communication
Certification
Certified on Excel for Beginners (Office 365/Excel 2019)
Tool Expertise
- Learning Management System (LMS)
- PowerPoint Presentation
- MS Excel
- Video Conferencing Tools: Zoom, Microsoft Teams, Slack, Google Meet, Skype for Business, Team Viewer
- Content Development Tools: Grammarly, Kahoot, Oracle, Word Tunes, Quizelet
- Communication tools: Slack, Outlook, Skype and Teams
Timeline
Training Associate Manager
eClerx Services Limited
11.2018 - Current
Sales Trainer
Antilog Vacations Private Limited
11.2017 - 11.2018
Bachelor of Commerce - Commerce
Govt College of Commerce & Business Administration
Master of Arts - Economics
Goswami Ganesh Dutta Sanatan Dharma College
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