Rakhi Chitrakar
Healthcare Administration & HR manager, BD coordinator
Navi Mumbai
Summary
Experienced Healthcare Administration, HR Management, and International Business Coordinator.
Results-driven professional with 12 years of expertise in hospital administration, HR management, and international business coordination. Demonstrated ability to manage hospital operations effectively, streamline interdepartmental processes, and enhance overall efficiency
Skilled in strategic development, project management, and budget creation to drive organizational success and operational excellence.
Adept at fostering collaborative relationships across departments to optimize workflow and improve patient care.
Committed to delivering high-quality care while ensuring strict compliance with industry regulations and standards.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
International Patient Acqusition Specialist
KLS Wellness LLP
12.2019 - Current
- Boosted company's online presence by developing comprehensive digital marketing strategy.
- Developed targeted marketing campaigns for partnered products or services, increasing brand visibility and revenue growth.
- Developed strong relationships with international patients, fostering trust and understanding.
- Improved hospital reputation by delivering outstanding customer service to international clientele.
- Created innovative marketing strategies to attract new international patients to the facility.
- Conducted market research to identify potential clients and provided personalized solutions for their medical marketing needs.
- Revenue generation - Played a key role in generating revenue, increasing the number of high-value international patients, and promoting premium service packages.
- International Patient Acquisition Strategy. Identified and expanded into new international markets through targeted outreach and digital marketing strategies.
- Analyzed patient acquisition trends and adapted approaches to meet the evolving needs of international clientele.
- Business Development & Partnerships. Built and maintained partnerships with foreign embassies, insurance companies, medical facilitators, and global healthcare agencies to drive patient referrals.
- Marketing & Outreach Programs
Developed customized marketing campaigns targeting key international markets, utilizing digital advertising, social media, and search engine optimization (SEO). - Created patient-centric content for hospital websites and medical tourism portals to promote specialized treatments and services to international patients.
- Collaborated with marketing teams to design brochures, videos, and presentations that highlighted the hospital's services for international patients.
- Patient Services Coordination - Worked closely with internal teams to ensure the smooth coordination of international patient services, including visa invitation letter.
- Provided end-to-end support for patients, from initial inquiries to post-treatment follow-ups, ensuring a seamless patient journey.
- Addressed patient concerns related to language barriers, cultural differences, and treatment expectations through personalized assistance.
- Revenue Generation and Financial Oversight. Played a key role in generating revenue by increasing the number of high-value international patients and promoting premium service packages.
- Collaborated with the finance department to streamline international billing processes and manage insurance claims for overseas patients.
- Conducted financial analyses to track patient acquisition costs and return on investment (ROI) from international patient programs.
Administration & HR Manager
KLS Wellness Institute
12.2019 - Current
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Streamlined patient flow by coordinating with healthcare team members, optimizing clinic operations, and reducing wait times.
- Oversaw budgeting and financial management to ensure company profitability and growth.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Assisted in staff training and development initiatives to ensure consistent delivery of high-quality patient care across the team.
- Educated patients on available services, resources, and support systems throughout their hospital stay.
- Identified gaps in service delivery, recommending new initiatives to enhance patient care and treatment outcomes.
- Boosted organic reach on social media platforms through strategic posting schedules, platform-specific content, and audience engagement techniques.
- Managed relationships with key external partners, vendors, and influencers to expand the reach of digital initiatives.
- Streamlined business processes by implementing new project management tools and techniques.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Recorded, analyzed, and distributed statistical information.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Reduced operational costs through effective budget management, resource allocation, and vendor negotiation strategies.
- Streamlined administrative processes, improving efficiency in scheduling, budget management, and reporting tasks.
- Streamlined workflows with strategic planning and effective communication among team members.
- Optimized inventory management by conducting routine audits, identifying discrepancies, and resolving issues promptly.
- Provided support during internal and external audits related to inventory management practices within the company.
Front Desk Executive, OPD/IPD
AEHI
07.2018 - 12.2019
- Handled confidential information securely by adhering to data privacy regulations and company protocols.
- Assisted guests with reservation modifications, cancellations, and special requests.
- Contributed to a positive work environment by effectively communicating with team members across departments.
- Anticipated guest needs by offering assistance proactively, exceeding expectations during their stay.
- Maintained an organized workspace to optimize productivity and improve overall guest experience.
- Processed financial transactions accurately, balancing cash drawers daily and managing invoices.
- Managed high call volumes, addressing inquiries and directing calls to appropriate departments.
- Participated in weekly team meetings to discuss performance metrics, addressing areas of improvement together as a team.
- Conducted financial audits on scheduled basis.
Executive, Department of Patient Services
AMRI Hospital Dhakuria
01.2015 - 01.2018
- Oversaw compliance efforts related to state regulations and guidelines governing healthcare organizations.
- Cultivated partnerships with external stakeholders including healthcare institutions, insurance companies, and government agencies to enhance service offerings for patients.
- Collaborated with executive leadership to develop long-term strategic goals and objectives for the organization.
- Served as a role model, demonstrating strong leadership skills, professionalism, and dedication to providing high-quality emergency care services.
- Collaborated with interdisciplinary teams to optimize patient outcomes and streamline care coordination.
- Delivered patient care through assessment to facilitate optimum patient care.
Assistant Operations, Department of Patient Services
Ruby General Hospital
10.2013 - 01.2015
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Trainee
Medica Superspecialty Hospital
07.2013 - 09.2013
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported departmental tasks to increase understanding of industry processes.
- Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
- Interacted with customers under supervision to support operational objectives.
Education
PGDM in International Business - International Business Management
Symbiosis University
Pune, India07.2026
Post-Graduation Diploma in Quality Management of Hospital & Healthcare org. (PGDQHHM) - undefined
Symbiosis University, Symbiosis centre of Healthcare
Bachelor in Hospital Management - undefined
W.B.U.T, Institute of Paramedical and Therapeutic Science and Technology
PGDM In Quality Management & Healthcare Operation - Quality Management
Symbiosis University
Pune, India09.2019
Bachelor of Hospital Management - Hospital Management
Paramedical College
Durgapur, India11.2014
Skills
Hospital Operation Management
Certification
AI & Automation in MS Excel
Alternatephone
+917980575141
Internship
Medica Superspecialty Hospital, Mukundapur, Kolkata, Department of Patient Services, 06/01/2013, 09/30/2013
Organisationalexperience
- KLS Wellness Institute & NeuroGen Annex Hospital and Research Centre, Navi Mumbai, Maharashtra, 410026, BD Coordinator, 12/01/2019, Present, Strategizing operational plans and budget allocation for each department to enhance patient experience and satisfaction, Coordinating with healthcare professionals to identify and resolve operational issues and needs, Monitoring hospital finances, including setting rates for health services and revenue monitoring, Visiting admitted patients to ensure comfort and satisfaction with provided services, Resolving patient queries and explaining treatment costs (OPD/IPD), Providing superior customer service and admissions support to referral sources, Liaising with IPD patients and converting them into wellness treatment, Training new employees and ensuring adherence to departmental policies and procedures, Checking bed status, updating admission/discharge records, and coordinating with admin/reception for discharge summaries, Managing incoming/outgoing calls, ensuring timely responses for domestic and international patients, Developing a growth strategy focusing on financial gain and customer satisfaction, Giving instructions and follow up with administrative departments; following up with new and existing patients for feedback and service improvement, Building and maintaining long-term relationships with new and existing patients; making and updating the hospital website to enhance communication and outreach, Developing and implementing new policies to improve patient care and experience, Successfully completed international conferences in Bangladesh, Dubai, and Tanzania, Delivered a Saudi project within a stringent timeline, ensuring seamless therapy implementation and collaboration
- Advanced Eye Hospital (Aehi), Vashi, Navi Mumbai, Front Desk Executive, OPD/IPD, 07/01/2018, 12/31/2019
- Amri Hospital, Dhakuria, Kolkata, Executive, Department of Patient Services, 01/01/2015, 01/31/2018
- Ruby General Hospital, Kolkata, Assistant Operations, Department of Patient Services, 09/01/2013, 01/31/2015
Personal Information
Date of Birth: 08/14/1992
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Marathi
Intermediate (B1)
Accomplishments
- Boost International patient revenue (Incresed international patient revenue by 25%)
- Explanded Global Reach -Grew patient referal by 30% through traget outreach & marketing efforts
- Reduced employee turnover
- Incresed patient satisfactory
- Supervised team of 50-80 staff members.
Additional Information
- Attended Medical Conference in Bangladesh (2020)
- Participated in a high-profile medical conference in Bangladesh to enhance industry knowledge and network with key stakeholders.
- Contributed to revenue generation initiatives by exploring partnership opportunities and securing new business prospects. - Participated in Medical Conference in Dubai (2022)
- Attended a leading medical conference in Dubai, focusing on industry advancements and networking with key professionals.
- Contributed to business development efforts by identifying and pursuing new revenue opportunities and strategic partnerships. - Participated in Medical Conference in Tanzania (2023)
- Attended a prominent medical conference in Tanzania to gain insights into regional healthcare trends and innovations.
- Engaged with industry leaders and stakeholders to identify and pursue new business opportunities and partnerships, contributing to revenue growth.
Interests
Global Health trends
Building Professional Network
Continuous Skill development
Language Acquisition
Timeline
Administration & HR Manager
KLS Wellness Institute
12.2019 - Current
International Patient Acqusition Specialist
KLS Wellness LLP
12.2019 - Current
Front Desk Executive, OPD/IPD
AEHI
07.2018 - 12.2019
Executive, Department of Patient Services
AMRI Hospital Dhakuria
01.2015 - 01.2018
Assistant Operations, Department of Patient Services
Ruby General Hospital
10.2013 - 01.2015
Trainee
Medica Superspecialty Hospital
07.2013 - 09.2013
PGDM in International Business - International Business Management
Symbiosis University
Post-Graduation Diploma in Quality Management of Hospital & Healthcare org. (PGDQHHM) - undefined
Symbiosis University, Symbiosis centre of Healthcare
Bachelor in Hospital Management - undefined
W.B.U.T, Institute of Paramedical and Therapeutic Science and Technology
PGDM In Quality Management & Healthcare Operation - Quality Management
Symbiosis University
Bachelor of Hospital Management - Hospital Management
Paramedical College
AI & Automation in MS Excel
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