Rakhi Daga
Mumbai
Summary
With nearly 13 years of experience in talent acquisition, I have a proven track record of leading and optimizing recruitment strategies for diverse organizations. My expertise spans both tech and non-tech sourcing, attracting, and hiring top talent on a global scale. I have successfully managed and mentored a team of 18 recruiters, fostering an inclusive and high-performing environment. In addition to recruitment, I have extensive experience in account management, ensuring client satisfaction and aligning recruitment strategies with business objectives. I excel in leveraging innovative recruiting techniques, data-driven decision-making, and building strong relationships with stakeholders to meet and exceed organizational goals. My leadership has consistently resulted in reduced hiring times, improved candidate quality, and enhanced employer branding.
Overview
14
14
years of professional experience
1
1
Certification
Work History
AVP - Human Capital
LogiNext Solutions
Mumbai
07.2022 - Current
- Responsible for hiring of leadership and G7 above (Director) positions
- Recruited top talent to maximize profitability with 94 offers in 5 months, with 90% offer acceptance.
- Driving organizational effectiveness through the application of key talent management processes and initiatives.
- Introducing HR systems and processes with an objective to create a high-performance culture.
- Manpower Budgeting, Succession planning, Position Management, and Organization Effectiveness.
- Talent Retention and Compensation Review.
- Talent Diagnostic and Performance Management.
Sr. Manager - Human Capital
LogiNext Solutions
Mumbai
07.2022 - 03.2024
- Responsible for overall Talent Acquisition activities for Leadership and Support Function hiring.
- Improving the hiring experience and results.
- Execution and Change management to build in Efficiencies, flexibility, and Scale.
- Led a high-performing team of 5 recruiters, fostering a culture of collaboration and continuous improvement.
- Delivered 50 offers with 5 recruiters for a critical business ramp-up project in Technology and Product, with 100% in-house sourcing.
- Talent mobility to meet business goals with the use of an appropriate People strategy.
- Position Management, Job Evaluation, and Strategic Workforce Management
- Ensuring timely goal setting and quarterly multi-rater performance reviews, provided trainings to employees and managers on the importance of performance management.
Manager – IT & Non- IT Recruitment
22nd Century Technologies Inc.
Chandigarh
11.2016 - 03.2022
- Leading the internal team of 18 people to source, select, and engage external hires into our company
- Building collaborative relationship with clients to ensure alignment of the recruitment process with clients needs
- Managing succession plan of the company
- Partnered with the VP, Chief Talent Officer and Senior Executive Leadership to consult and create plans for talent recruitment strategies and process recommendations
- Monitor Weekly status report and advice necessary step to boost process productivity and revenue
- Oversee headcount and monitor closure data on all existing accounts
- Direct the entire team on the quarterly, half yearly and yearly targets
- Produce a detailed and accurate summary by account as well as updates on active implementations, challenges & issues
- Initiating induction and Training for the new joinee
- Effectively communicate product development, database administration, marketing, customer service and pricing related issues to relevant cross-functional team leads and account/client team
- Reporting to CEO on regular basis about the all stages of recruitment process
- Managing the client renewal process and oversee the execution of new client agreements
- Ensure clients’ needs are being met in all client delivery forms
- Ensure client satisfaction and manage annual client survey review process
- Developing robust training, on boarding, document management, and internal best practices system for expanding Client Relationship Management Team
- Serving as Global Practice Leader for Global recruiting team, ensuring best practices are followed, and aiding in regional sourcing and strategies
Team Lead
22nd Century Technologies Inc.
Chandigarh
07.2014 - 11.2016
- Provide full life-cycle recruitment of technical candidates in the fast paced IT environment this includes cleared (Secret, TS, TS/SCI, Lifestyle Poly) candidates for government contracts
- Handling Multiple Clients
- Interacting with the Client Managers on regular basis to understand their HOT requirements, and to know the updates on the previous submissions
- Mentoring team of 7 recruiters
- Assigning the requirements to the team and assisting them in understanding them
- Accountable for Recruiting exceptional talents and fulfilling strategic and leadership positions
- Ensuring Timely and quality delivery
- Coordinating with the consultants till they start on the Projects
- Responsible for seamless resource delivery
- Preparing Monthly Client based reports so as to keep track of the updates for submissions, interviews and confirmations
- Responsible for the achievement of performance which include submissions metrics, interviews, hires and starts
Sr. Technical Recruiter
22nd Century Technologies Inc.
Chandigarh
08.2013 - 07.2014
- Hands on Recruitment professional with managing a team of 3 recruiters
- Handling Full Recruitment Life cycle from requirement gathering to consultant delivery
- Ensure that the candidates presented to our clients are properly screened - their job preferences fit the job requirements, their skills and expertise, their compensation requirements is within our budget and their availability fits within our timeframes
Technical Recruiter
Damcosoft Inc.
Chandigarh
06.2012 - 07.2013
- Responsible for daily full life cycle recruitment of both Information technology and information systems professionals for projects based and strategic staffing requirements for fortune 500 corporations
- To understand the need & requirements of client
- To search the candidates from the database and job portals like Dice.com, Monster.com, Career builder, Zip recruited, JobDiva, Constant Contact for finding the right candidate
- To inform the candidates about the opening and requirements and to make them feel the importance of the opening
- Submission of the eligible resumes to the client
- To ensure the candidates to appear for the interview on the due date and time
- To remain in touch with the client with change in the information and getting the feedback from the client and candidates, regarding the process
- Proper follow-up of the candidates till their joining
- Maintain transparency and proper coordination between recruiter, account manager, client and management on every move
- To ensure the suitability of the requirement to work based on the rate, skills, client and other aspects and to serve them on time
- Ensure quality, quantity and turnaround time with the momentum of business
- Maintain continuous learning, quality submittals, discipline, interest, knowledge, motivation and positive approach within and outside the team
IT Recruiter
Beta Soft Systems. Inc
09.2011 - 01.2012
- Full Life-Cycle Recruiting experience generating understanding the opening, sourcing the right candidate, technical interviews, negotiations, closing the deal and maintaining the relationship with consultants
- Responsible for Successful Marketing of the Bench Process in US also Revenue generation through successful placements of consultants
- Sourcing and Screening the candidates as per the requirements over web/email/phone - involves searching for qualified candidates on various job portals
- Proficient in managing the complete recruitment life-cycle for sourcing the best talent from diverse sources after identification of manpower requirements for new / existing Clients
- Proficient in maintaining excellent relations with the consultants, providing value added service, ensuring quality, service norms and client satisfaction
- Good technical knowledge and Fast Learning ability to learn and understand new technologies
Citi phone officer
IBM Global Process Services
05.2010 - 08.2011
- Handling the Major/High-Risk Incidents and sending out notifications to customers
- Managing Technical Conference Bridge
- To understand significance of incoming alarms, Co-ordinate with external teams for resolution of alarms
- Log all incoming calls/mails/alarms for faults, access and other planned activities including the actions taken into the fault handling system
- Managing credit card limit, credit card activation, handling card queries through mails Handling Retention n Welcome calling department with first bill calls, managing all the required data for Tele calling
- Daily briefings to every shift, Managing the floor as and when required
- Managing all the reports regarding the customer’s requests, complaints, requirements & queries getting captured every day
Education
Masters - English
K.U.K
India01.2013
Bachelors - Humanities, Psychology
K.U.K
India01.2010
Skills
- Talent sourcing & Acquisition
- Global Recruitment
- Leadership and Team Management
- Employee Engagement
- Account Management
- Strategic Planning
- Data-Driven Decision Making
- Employer Branding
- Stakeholder Management
- Process Optimization
- Diversity and Inclusion
- Training & Development
Accomplishments
- Received employee of the quarter in September 2023
Languages
Hindi
First Language
English
Proficient (C2)
C2
Certification
- Diploma course in Human Resource management
Timeline
AVP - Human Capital
LogiNext Solutions
07.2022 - Current
Sr. Manager - Human Capital
LogiNext Solutions
07.2022 - 03.2024
Manager – IT & Non- IT Recruitment
22nd Century Technologies Inc.
11.2016 - 03.2022
Team Lead
22nd Century Technologies Inc.
07.2014 - 11.2016
Sr. Technical Recruiter
22nd Century Technologies Inc.
08.2013 - 07.2014
Technical Recruiter
Damcosoft Inc.
06.2012 - 07.2013
IT Recruiter
Beta Soft Systems. Inc
09.2011 - 01.2012
Citi phone officer
IBM Global Process Services
05.2010 - 08.2011
Masters - English
K.U.K
Bachelors - Humanities, Psychology
K.U.K
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