RAKHI DUTTA
HR Director
New Delhi
Summary
26 Years of versatile experience. Human Resources professional with comprehensive experience in leading HR strategies and programs. Focused on fostering team collaboration and driving impactful results. Skilled in talent acquisition, employee relations, and organizational development. Known for adaptability and reliability in meeting changing business needs and objectives.
Overview
28
28
years of professional experience
1997
1997
years of post-secondary education
Work History
HR Director
VML
05.2023 - Current
- Managing recruitment process, from workforce planning and strategy to talent sourcing, interviewing, selection, and onboarding.
- Collaborated effectively with senior leadership in strategic planning efforts related to workforce needs based on organizational objectives & challenges while managing HR budget and resources.
- Overseeing HR operations, including employee relations, compliance, performance management, compensation, benefits, employee engagement and training programs to enhance organization's culture and employee experience.
standards of HR service delivery.
Project Consultant
Project Consultant
09.2022 - 04.2023
- Generalist HR Profile and Talent acquisition Recruiting, onboarding & managing employee engagement. Formulation and introduction of Processes, Policies with employee and stake holder focus.
- Business Development, Managing Communication, Content Creation, Research work for different companies specialising in: - Alcobev, Electro Magnetics and Education.
Regional Manager - North & East India
Cordelia Cruises
10.2021 - 09.2022
- Responsible for Sales & Revenue generation for Cordelia Cruises. India's first premium domestic cruise brand.
- Talent Acquisition, Training & Handling the Sales Team & guiding them to achieve the set Sales & Revenue targets.
- Positioned Cordelia Cruises as an alternative to land-based holiday through Roadshows & Webinars across North & East India.
Head of Operations
Zonopact India Pvt Ltd
01.2021 - 04.2021
- Worked as Head of Operations for Zonopact India Pvt Ltd. - A Software Development & Digital Marketing Company with a focus on UK & US markets.
- Formulating & implementing Business Development strategy for various brands of the company including a UK based higher education platform through marketing & global tie-ups.
- Handling customer engagement & satisfaction through a transparent onboarding process, regular communication, project updates & relationship building.
Head-Customer Services
Cruise Professionals LLP
01.2016 - 12.2020
- Ensured Customer Success for 5 leading international cruise lines of the world and achieved the top position for Princess Cruises amongst Indian passengers (As per Conde Nast Travellers Award).
- Sole responsibility for PAN India Corporate & MICE movements from initial contracting till execution.
- Hiring, training and onboarding of Business Development & Sales Support teams and travel partners across country.
- Formulating & implementing policies for team & business partners
Business Development Manager
Cruise Professionals LLP
11.2008 - 12.2015
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
- Represented company and promoted products at conferences and industry events.
National Sales Coordinator
InterGlobe Enterprises
10.2004 - 09.2008
- Instrumental in setting up the cruise division & assisted management with Business Analysis, Planning and Strategy Implementation for developing new cruise brands.
- Led business of HNI clients & Corporates for 6 international cruise lines.
Senior Sales Executive
P&O Travel India Ltd
12.2000 - 09.2004
- Instrumental in setting up the cruise division with new International brands launched in India.
- Creating & Implementing Training Programmes for Business Development & Sales Support team & B2B channel partners.
Sales Coordinator
Discover the World Marketing
03.2000 - 11.2000
- Handled operations for International offline Airlines and International cruise lines.
- Assisted in training new employees on the products & company policies.
Executive
Our Personal Guest
10.1997 - 02.2000
- Handled high-end inbound business as contracted by the parent office in U.S.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
Education
PGDM - Travel & Tourism
Indian Institute of Tourism & Travel Management
Bachelors - History Hons
Lady Shri Ram College
120 Hours TEFL Certification - Teaching English as Foreign Language
London College of Teachers
Certificate of Achievement - Communications Skill
Sabira Merchant's Celebrity School
CLIA - undefined
Cruise Line International Association
Skills
HR policies and procedures
Employee relations & wellness
Talent acquisition and management
Performance appraisal
Internal communications
Organizational culture
HR budgeting
Accomplishments
Winner of Sawubona (R&R programme) as a HR professional in the first year of employment with VML.
Timeline
HR Director
VML
05.2023 - Current
Project Consultant
Project Consultant
09.2022 - 04.2023
Regional Manager - North & East India
Cordelia Cruises
10.2021 - 09.2022
Head of Operations
Zonopact India Pvt Ltd
01.2021 - 04.2021
Head-Customer Services
Cruise Professionals LLP
01.2016 - 12.2020
Business Development Manager
Cruise Professionals LLP
11.2008 - 12.2015
National Sales Coordinator
InterGlobe Enterprises
10.2004 - 09.2008
Senior Sales Executive
P&O Travel India Ltd
12.2000 - 09.2004
Sales Coordinator
Discover the World Marketing
03.2000 - 11.2000
Executive
Our Personal Guest
10.1997 - 02.2000
Bachelors - History Hons
Lady Shri Ram College
120 Hours TEFL Certification - Teaching English as Foreign Language
London College of Teachers
Certificate of Achievement - Communications Skill
Sabira Merchant's Celebrity School
CLIA - undefined
Cruise Line International Association
PGDM - Travel & Tourism
Indian Institute of Tourism & Travel Management