RAKHI MUKHERJEE
ADMINISTRATIVE ASSISTANT
New Delhi
Summary
Remote-ready Administrative & Operations Specialist with 10+ years of experience in office management, client servicing, HR support, and documentation control. Skilled in managing confidential records, coordinating cross-functional teams, and streamlining workflows to improve efficiency. Experienced in both in-office and remote environments, leveraging tools like MS Teams, Zoom, Google Workspace, and CRM systems. Adept at calendar management, data reporting, and customer service with a strong focus on accuracy, compliance, and client satisfaction. Target Roles: Administrative Assistant | Operations Coordinator | HR/Admin Support (Remote/Hybrid)
Overview
14
14
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Administrative Support Assistant
Aussizz Migration
03.2022 - Current
- Manage daily administrative operations including scheduling, documentation, and database updates for 100+ client cases.
- Coordinate with clients, consultants, and authorities, ensuring 100% compliance with immigration and legal requirements.
- Developed a tracking system for deadlines, reducing missed submissions by 20%.
- Draft professional correspondence and handle high-volume client inquiries via email and phone.
Administration Associate
Immigration Hotspot
06.2019 - 12.2019
- Supported HR operations remotely including recruitment coordination, onboarding, and attendance tracking across multiple time zones.
- Conducted compliance training for new hires and maintained HR records with zero audit issues.
- Assisted MARA agents with immigration files and status reporting using CRM tools.
Immigration Manager
A P Immigration
05.2017 - 09.2017
- Managed end-to-end client case filing and documentation process, ensuring timely submission of 95% of cases.
- Provided client advisory on eligibility and visa timelines, improving satisfaction scores.
Administrative Manager
Immigration Overseas
07.2014 - 04.2017
- Led a visa processing team of 5+ members, maintaining 98% accuracy in documentation.
- Monitored application progress via internal systems and generated performance reports.
Senior Customer Service Associate
BLS International Services
07.2013 - 07.2014
- Resolved escalated client queries for visa/passport services, achieving 95% customer satisfaction rating.
- Trained junior associates in handling documentation and client communication.
Senior Client Service Executive
Infocom Network Pvt. Ltd.
04.2011 - 07.2013
- Managed client accounts, coordinated trade fairs, and supported business networking events.
- Delivered after-sales support, improving client retention rates.
Education
Post Graduate Diploma - Strategic HR Management
IIM Trichy
01.2022
PG Diploma - Public Relations
Bharatiya Vidya Bhavan
01.2010
Master’s - Mass Communication
MCNUJC Bhopal
01.2009
Bachelor of Science - Geography
University of Calcutta
01.2007
Skills
- Administrative & Office Management
- Calendar & Travel Coordination
- HR Support (Onboarding, Recruitment, Training)
- Workflow Optimization & Reporting
Websites
Certification
Strategic HR Project – Diversity, Equity & Inclusion Study (HP Global & India)
READING STORY BOOKS
Like to read fiction and non fiction stories
Timeline
Administrative Support Assistant
Aussizz Migration
03.2022 - Current
Administration Associate
Immigration Hotspot
06.2019 - 12.2019
Immigration Manager
A P Immigration
05.2017 - 09.2017
Administrative Manager
Immigration Overseas
07.2014 - 04.2017
Senior Customer Service Associate
BLS International Services
07.2013 - 07.2014
Senior Client Service Executive
Infocom Network Pvt. Ltd.
04.2011 - 07.2013
PG Diploma - Public Relations
Bharatiya Vidya Bhavan
Master’s - Mass Communication
MCNUJC Bhopal
Bachelor of Science - Geography
University of Calcutta
Post Graduate Diploma - Strategic HR Management
IIM Trichy
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