RAKHI SHARMA
NEW DELHI
Summary
Extensive experience in Trust and Safety operations, emphasizing platform integrity and user safety through effective policy implementation and enforcement.
I am dedicated to improving Customer Success by applying insights from trust and safety practices to enhance user experiences and satisfaction.
Overview
3
3
years of professional experience
Work History
Sr. Process Executive - Digital Marketing
Cognizant Technology Solutions India Pvt Ltd
10.2023 - Current
- Expert in Google Ads policies, adept and resolving policy violations.
- Assist advertisers with policy issues and provide effective solutions.
- Manage client support via calls, chats, and emails.
- Address queries on optimization, campaign creation, and policy compliance.
- Ensure timely service delivery for multiple clients.
- Collaborate with leads to enhance process efficiency.
- Develop risk mitigation plans based on stakeholder discussions.
- Report performance and escalations for continuous improvement.
- Search engine optimization, Display Ads, Campaign-level issues, Account UI interface, Search campaign.
- Payments Profile setup.
- Handling Accounts Budget.
- Handling Olympus customer of Google Ads.
- Manage clicks, CPC, Manual CPC.
- Total resolution for Google Ads billing and Policy.
- Email designing, optimized email campaigns.
- Handling Google Clients, Account Managers.
- Handling meets with Googlers and set-up video connects with them.
- Working on Meet with Account managers, Handling LCS, GCS clients.
- Handling clicks, impressions, targeted audience.
Human Resource Outsourcing
Wipro
07.2022 - 08.2023
- Handling Health and Welfare services of Canada & US employees of Cigna.
- International Process.
- Ability to use positive language, clear communication skills, and self-control.
- Taking responsibility, patience, showing empathy, and resolving employees' concerns as soon as possible.
- Helping the employees for their health benefits and solving the problems to make the changes in their health insurance, and handling Health and Welfare services of Canada & US employees of Cignal International Process.
- Handled, U.S. Payroll, timekeeping, HCM.
- Responded to live chat to answer and resolve customer queries, elevating customer satisfaction with immediate support.
Sales and Service Associates
Marriott International
01.2022 - 03.2022
- Selling products (Rooms) and ensure maintain high conversion
- Personalizing with customers to satisfy their needs and demands.
- Greeted customers and assessed their needs.
- Processed customer transactions in an efficient and accurate manner.
- Resolved customer complaints in a professional manner.
Education
BA PROGRAMME -
MAITREYI COLLEGE, UNIVERSITY OF DELHI
12-2020
12th - CBSE
LADY IRWIN SR SEC SCHOOL
05-2017
10th - CBSE
LADY IRWIN SR SEC SCHOOL
05-2015
Skills
- Digital Marketing Management
- Campaign Planning
- Google Ads
- Search Engine Optimization (SEO)
- Social Media Marketing
- Knowledge of Empower
- Typing skills (35 wm)
- Customer service
- Sales verification
- Team support
- Knowledge of genisys tool
- Knowledge of CSPRO
- Problem-solving
- Health and Welfare services management
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Sr. Process Executive - Digital Marketing
Cognizant Technology Solutions India Pvt Ltd
10.2023 - Current
Human Resource Outsourcing
Wipro
07.2022 - 08.2023
Sales and Service Associates
Marriott International
01.2022 - 03.2022
BA PROGRAMME -
MAITREYI COLLEGE, UNIVERSITY OF DELHI
12th - CBSE
LADY IRWIN SR SEC SCHOOL
10th - CBSE
LADY IRWIN SR SEC SCHOOL
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