Rakhi Sharma
Account Payable
Bengaluru,KA
Summary
Experienced with managing accounts payable processes and maintaining accurate financial records. Utilizes strong analytical skills to ensure compliance and efficiency in payment systems. Track record of effective vendor management and process improvement.
Overview
5
5
years of professional experience
Work History
Business Operations Associate
Accenture Solutions Private
01.2022 - Current
- Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
- Managed high-volume invoice processing efficiently, maintaining a consistent record of timely payments.
- Investigated inquiries relating to status of accounts.
- Researched and resolved invoice and payment issues for internal employees and external vendors.
- Identified opportunities and risks in accounts payable process to improve standard operating procedures.
- Improved payment accuracy with meticulous invoice review and reconciliation efforts.
- Provided cross-functional support for other finance departments as needed, fostering a cohesive team environment.
- Enhanced vendor relationships through prompt communication and timely resolution of discrepancies.
- Provided strong customer service and support to prevent invoice and expense issues.
- Handled sensitive and confidential documents and information to maintain corporate reputation.
Customer Support Executive
Concentrix
09.2020 - 12.2021
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
- Streamlined support processes for faster resolution times and increased customer loyalty.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Mentored junior team members to enhance their skills and improve overall team performance.
Education
Meerut Public School
Meerut, IndiaBachelor of Arts - Arts Education
CCS University
Meerut, India 04.2001 -
Skills
Invoice processing
Timeline
Business Operations Associate
Accenture Solutions Private
01.2022 - Current
Customer Support Executive
Concentrix
09.2020 - 12.2021
Bachelor of Arts - Arts Education
CCS University
04.2001 -
Meerut Public School
Similar Profiles
Aparna DasAparna Das
Manager Finance Transition Services at Accenture Solutions PrivateManager Finance Transition Services at Accenture Solutions Private
ABHISHEK L SAWANTHABHISHEK L SAWANTH
Senior Software Engineer at Accenture Solutions PrivateSenior Software Engineer at Accenture Solutions Private
Prasannakumar EdicherlaPrasannakumar Edicherla
Team Leader at Accenture Solutions PrivateTeam Leader at Accenture Solutions Private