Rakhi Sharma
Greater Noida
Summary
I have 7.2 years of industry experience in handling financial reconciliation and preparing final accounts. I'm now looking to move into the academic field, where I can share my knowledge and experience with students. I have strong communication and convincing skills, and I'm passionate about teaching and helping others grow.
Overview
17
17
years of professional experience
Work History
Assistant Professor
Harlal Institute of Management and Technology
02.2025 - 06.2025
- Subject Matter Expertise (HRM, Business Communication, HR Analytics, Organization Behavior, MIS)
- Classroom Management & Student Engagement
- Mentored junior faculty, fostering professional growth and collaboration within department.
- Mentoring and Academic Counseling
- Ability to Simplify Complex Concepts
- Team Collaboration and Interdepartmental Coordination
- Conference Presentation & Paper Publication
Assistant Operations Manager
Valorega Research & Analytics LLP
05.2019 - 07.2024
- Cultivate and maintain strong relationships with clients, ensuring high levels of client satisfaction and retention.
- Oversee the research, design, sales support, and accounting teams.
- Implement efficient processes and workflows to optimize productivity and minimize operational costs.
- Provide mentorship and guidance to team members, fostering their professional growth and career advancement.
- Promote a collaborative and supportive work environment that encourages knowledge sharing.
Customer Care Officer
Mphasis Limited
12.2009 - 01.2011
- Handling customer calls
- Evaluating performance and sharing feedback.
- Conducting Process knowledge test on weekly basis.
- Helping and assisting new joinees to understand the process.
Customer Care Executive
EXL Services
09.2008 - 10.2009
- Handling insurance related queries in Sunshine process (U.S.)-Inbound
- Giving weekly performance reports about calls to team leader
Education
M.Com -
Shri Varshney College
01-2013
MBA -
Prestige Institute of Management And Research
01-2008
B.Com -
Mata Gujari Mahila Mahavidyalaya
01-2005
Skills
- Proficient in MS Office and MS Visio
- Used Zoho Books
- Proficient in Adobe InDesign
- Classroom management
- Mentoring students
- Lesson planning
- Work-life balance
- Student records management
Accomplishments
Rakhi Sharma, Leading Hybrid and Remote Teams: Challenges, Strategies, and Performance Outcomes. International Journal for Multidisciplinary Research (IJFMR), Vol. 7, Issue 3.
https://doi.org/10.36948/ijfmr.2025.v07i04.50054
Timeline
Assistant Professor
Harlal Institute of Management and Technology
02.2025 - 06.2025
Assistant Operations Manager
Valorega Research & Analytics LLP
05.2019 - 07.2024
Customer Care Officer
Mphasis Limited
12.2009 - 01.2011
Customer Care Executive
EXL Services
09.2008 - 10.2009
M.Com -
Shri Varshney College
MBA -
Prestige Institute of Management And Research
B.Com -
Mata Gujari Mahila Mahavidyalaya
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