Rakhi Shirsath
Team Leader
Pune,MH
Summary
Results-driven professional with over 10 years of experience in CDD, transaction monitoring, and AML compliance. Expertise in sanction screening, OFAC sanctions, and terrorist financing detection. Proficient in utilizing tools such as Lexis Nexis, Fenergo, and World Check to enhance risk management processes. Demonstrated ability to implement effective monitoring strategies that ensure regulatory compliance and mitigate financial crime risks.
Overview
14
14
years of professional experience
Work History
Lead Quality Assurance Specialist
Infrasoft Technologies Inc.
Pune
01.2025 - Current
- Reviewed and validated identity proofs, address proofs, corporate documents, and beneficial ownership information.
- Authenticate and assess validity of expiry dates, signatures, seals.
- Ensure consistency of client information in systems with submitted records.
- Ensure proper assignment of risk ratings (low/medium/high)
- Implement robust enhanced due diligence (EDD) procedures for high-risk clients.
- Completed extensive QC assessments of 150+ KYC onboarding files every month, confirming strict alignment with AML, RBI, and internal compliance criteria.
- Confirmed correctness and comprehensiveness of client documentation, comprising identity proofs, address proofs, and beneficial ownership data.
- Evaluated risk assessments and reinforced enhanced due diligence for high-risk clients, lowering potential regulatory risks.
- Implemented sanctions screening checks against OFAC, UN, EU, RBI, and SEBI lists, ensuring prompt escalation of discrepancies.
- Secured audit readiness by ensuring all KYC files fulfilled regulatory and internal compliance criteria.
- Engaged with compliance teams to elevate and resolve flagged issues, streamlining overall QC turnaround time by 20%.
- Instituted standardized QC checklists, lowering error rates by 25% and optimizing client onboarding effectiveness.
Senior Project Consultant
Ernst and Young India LLP
Bengaluru
03.2022 - 01.2025
- Led team of junior officers tasked with executing initial due diligence reviews.
- Sustained current knowledge of industry best practices related to KYC processes.
- Assessed third-party vendors delivering services for customer identification verification.
- Analyzed and evaluated data to pinpoint potential compliance issues necessitating further examination.
- Developing strategies to implement solutions, delivering expert advice and presenting comprehensive solutions.
- Enhanced overall team performance by providing consistent coaching, feedback, and professional development opportunities.
- Executed continuous improvement methodologies resulting in heightened productivity levels across multiple projects simultaneously.
- Define team performance standards, oversee goal achievement progress, and deliver constructive feedback as necessary.
- Enabled team members through strategic delegation of responsibilities based on individual strengths and expertise
- Enhanced team members' skills through focused coaching sessions, leading to elevated individual performance.
- Optimized workflows to enhance efficiency, decreasing turnaround times for critical tasks.
- Instituted effective communication channels to enhance timely information exchange among team members and stakeholders.
- Facilitated recruitment efforts to establish team of top performers.
- Established ambitious targets for employees to enhance company success and bolster motivation.
- Enhanced customer satisfaction ratings by meticulously overseeing service quality standards and swiftly resolving issues
- Delivered ongoing support to direct reports, resolving concerns or questions promptly to maintain focus on tasks.
QA ANALYST
Tech Mahindra
Pune
06.2021 - 01.2024
- Recorded findings of inspection process, collaborating with quality team to implement.
- Created and collaborated in implementation and maintenance of customer complaint log
- Monitored KPIs to proactively address bottlenecks and quality issues
- Analysed quality and performance data to support operational decision-making
- Developed and maintained quality assurance procedure documentation
- Review regular updates from QA team on quality metrics by communicating consistency problems or production deficiencies.
- Managed time efficiently to complete all tasks within deadlines.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Senior Associate
Tata Consultancy Services
Pune
02.2012 - 06.2021
- Exhibit strong investigative skills, demonstrate ability to work independently, showcase extensive banking and compliance knowledge.
- Accountable for preparing and submitting narrative summaries of findings for each individual review, including detailed recommendations for further action.
- Evaluated further steps, confirming KYC risk compliance through research of customer records, validation of account purpose and legitimacy, analysis of transaction activity.
- Leveraged transactional and customer records, external data, publicly available information, and additional sources to detect suspicious or unusual activity.
- Recognized numerous critical cases, red flags, and trends linked to laundering of illicit funds
- Review of daily violations and adherence to quality control guidelines
- Serve as Subject Matter Expert (SME) providing support and assistance to associates as needed while training new employees on various tasks and daily systems.
- Performed comprehensive due diligence research of individuals, institutions, and trusts utilizing internet tools.
- Referral of Alerts with insufficient information to determine suspicious behaviour.
- Established and sustained quality assurance procedure documentation
- Mentored new joiners and provided floor support assistance.
- Ensured quality data availability for team to facilitate support on consistent feedback.
- Developed query tracker enhancing onboarding experience for new team members.
Education
B.A - Arts-Sociology
SNDT Women's University
AurangabadSecondary School - undefined
Modern Girls College of Arts
Aurangabad, MaharashtraHigh School Diploma - undefined
Modern Girls School
Aurangabad, MaharashtraBachelor of Education - undefined
SNDT Women's University
Aurangabad, Maharashtra01.2012
Skills
Compliance regulations
Compliance with sanctions
Anti-bribery compliance
Client onboarding
Escalation management
Corrective measures
Client risk assessment
Critical thinking
Risk analysis
Routine evaluation
Anti-Money Laundering (AML) compliance
Quality assurance
FATCA compliance
Team management Business analysis ACT methodology
Material analysis
Quality assurance
Fintech solutions
Due diligence expertise
Customer-centric approach
Team management
Quality assurance
Training programs
Functional testing proficiency
Analytical problem-solving
Timeline
Lead Quality Assurance Specialist
Infrasoft Technologies Inc.
01.2025 - Current
Senior Project Consultant
Ernst and Young India LLP
03.2022 - 01.2025
QA ANALYST
Tech Mahindra
06.2021 - 01.2024
Senior Associate
Tata Consultancy Services
02.2012 - 06.2021
B.A - Arts-Sociology
SNDT Women's University
Secondary School - undefined
Modern Girls College of Arts
High School Diploma - undefined
Modern Girls School
Bachelor of Education - undefined
SNDT Women's University