Rakhi Thukral
Project Manager (Operations - Risk Management)
New Delhi
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Assistant Manager
Ernst & Young
07.2017 - Current
- Expert in end-to-end project management, including defining project scope, goals and deliverables, devising detailed project plans, and allocating resources effectively
- Proficient in team management, from assembling the team to fostering collaboration, conflict resolution, and professional development
- Demonstrated ability to identify and manage potential project risks, developing comprehensive contingency plans
- Ensured quality control through regular project reviews and inspections, resulting in consistently meeting desired quality standards
- Skilled in ensuring clear and timely communication with all project stakeholders including team members, clients, and management
- Proven experience in managing changes in project scope and schedule, effectively minimizing disruption
- Successful in monitoring project performance against set objectives and milestones, frequently delivering projects on time and within budget
- Expertise in satisfying stakeholder expectations and requirements throughout the project life-cycle
- Oversaw project completion to the clients’ satisfaction, often conducting post-project reviews for continuous improvement
- Committed to ensuring all projects comply with relevant laws, regulations, and standards.
Senior Associate
Ernst & Young
08.2012 - 06.2017
- Expertly assigned tasks based on team capabilities and availability, resulting in efficient workflow management
- Assured project accuracy and clarity by assisting staff in work planning and resolving queries
- Prepared detailed weekly and quarterly reports on project health and staff utilization for management review
- Developed weekly location-based availability reports for Experience Managers to facilitate resource planning
- Provided necessary guidance to team on task execution and model understanding, improving team proficiency
- Quickly learned new processes and tools, and ensured team-wide adoption and adherence across six regions
- Counseled new and less experienced staff, boosting their efficiency and understanding of the work
- Oversaw client data management, analyzing trends and variances, and ensured consistent performance
- Successfully project-managed various assignments, ensuring timely completion
- Conducted regular audit support activities, ensuring a high degree of process consistency
- Tracked and monitored project milestones to ensure successful, timely completion.
Education
Bachelor of Arts (Prog.) -
Janki Devi Memorial College, Delhi University
01.2008 - 04.2011
12th CBSE -
S.B.M. Punjabi Bagh
01.2008 -
10th CBSE - undefined
Vidya Bhawan Sr. Sec. Girls School
01.2006 -
Skills
Spotfire
Power Bi
MS SharePoint
MS Office (Word, Excel, PowerPoint)
Outlook
Data Analytics
Project Management
Service Delivery
Customer Relationship Management
Self-Motivation
Problem-Solving
Ability to Work Under Pressure
PowerPoint Presentation Creation
Process Documentation
Operations Management
Employee Performance Evaluations
Current Projects
- MARQ (Finalization QERM rating for PPEDD)
- Knowledge & Learning
- Strategic Project – Key Performance Dashboard for Service line
- Assurance – ASA (Audit Support Activities)
Key Highlights
- Exceptional client service award
- Winner of ‘Quarterly Award-FIC’
- Developed a model for new hires for their ease of access to EY tools.
- On site work experience in US
On Site Work Experience
United States, 05/25/15, 08/22/15, Participated in strategic planning meetings in the US, fostering strong relationships with front-end teams and promoting sub-area growth. Collaborated with the GDS Assurance Finance Director to understand the overall business growth plan for the ASA team. The experience significantly contributed to my professional development and broader business objectives., Engaged in strategic planning sessions across New York, Milwaukee, and Chicago., Collaborated closely with client teams on-site, building strong rapport and understanding., Showcased proficiency in ASA skills, further solidifying professional relationships., Acquired and implemented new industry concepts, ensuring their continuation upon return to India., Facilitated a smooth transition of work to the Indian team, ensuring continuous productivity and efficiency.
Personal Information
- Father's Name: Mr. D.K. Thukral
- Date of Birth: 09/23/90
- Marital Status: Married
Timeline
Assistant Manager
Ernst & Young
07.2017 - Current
Senior Associate
Ernst & Young
08.2012 - 06.2017
Bachelor of Arts (Prog.) -
Janki Devi Memorial College, Delhi University
01.2008 - 04.2011
12th CBSE -
S.B.M. Punjabi Bagh
01.2008 -
10th CBSE - undefined
Vidya Bhawan Sr. Sec. Girls School
01.2006 -