Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic
RAKSHA
Open To Work

RAKSHA

Project Executive
Mangalore,Karnataka

Summary

Dedicated and detail-oriented professional with a Bachelor’s degree in Computer Applications and experience in project execution, team leadership, and support operations. Seeking a Support/IT role to leverage technical, analytical, and communication skills for efficient issue resolution and service delivery.

Overview

5
5
years of professional experience
7
7
Languages

Work History

Project Executive

Prasanna Technologies
11.2024 - Current
  • Requirement gathering and analysis
  • Solution approach without impacting existing systems
  • Stakeholder coordination
  • UAT support and training
  • API testing and system validation
  • Issue tracking and resolution
  • Root cause analysis and system improvements

Team Leader

Cogent E Services Pvt. Ltd.
11.2021 - 09.2024
  • Managed customer support operations, ensuring timely and effective resolution of customer queries
  • Handled end-to-end sales processes, improving customer experience and conversion rates
  • Monitored and achieved monthly team performance targets, consistently meeting KPIs
  • Ensured SLA-based issue resolution, maintaining high service quality standards
  • Conducted team training sessions to improve performance and productivity
  • Prepared and maintained reports using Excel for performance tracking and analysis

Education

BCA - Computer Applications Development

Mangalore University
Mangalore, India
04.2001 -

PCMC - PCMC

St.Raymonds PUC College Vamanjoor
Mangalore
04.2001 -

SSLC - SSLC

Rosa Mystica School Kinnikambala
Magalore
04.2001 -

Skills

Requirement Gathering

Stakeholder Communication

UAT

API Testing

Software Testing

Problem Solving

Work Preference

Job Search Status

Open to work

Salary Range

₹45000/yr - ₹200000/yr

Timeline

Project Executive

Prasanna Technologies
11.2024 - Current

Team Leader

Cogent E Services Pvt. Ltd.
11.2021 - 09.2024

BCA - Computer Applications Development

Mangalore University
04.2001 -

PCMC - PCMC

St.Raymonds PUC College Vamanjoor
04.2001 -

SSLC - SSLC

Rosa Mystica School Kinnikambala
04.2001 -
RAKSHA Project Executive