Raksha Bhat
Pune
Summary
Dynamic and results-driven Senior Process Executive at Infosys BPM Ltd, with a proven track record of maintaining quality and improving operational efficiency through innovative process optimization. Skilled in working in cross-functional teams, ensuring compliance with industry standards, and providing comprehensive training and support. Committed to delivering high-quality results and contributing to organizational success.
Overview
10
10
years of professional experience
Work History
Senior Process Executive
Infosys BPM Limited
02.2020 - Current
- Responsible to ensure accurate and timely execution of banking back-office operations, while maintaining compliance with regulatory standards and internal policies. The role involves supporting transaction processing, data validation, reconciliation, and stakeholder coordination.
- Responsible for processing day to day transaction received related to maintaining customer’s account, recovering overdraft amount, Cheque Submission / Cheque Cancellation / Transfer Amount / Clearing Funds /Overdraft work/ Calculation Work
- Ensure accuracy and adherence to turnaround time (TAT) and service-level agreements (SLAs)
- Review and validate customer and transaction data for completeness and correctness.
- Perform quality checks to minimize errors and ensure compliance with internal controls.
- Responsible for auditing the transactions processed by the junior staffs to improve the overall quality of the process
- Support junior team members by providing guidance and resolving queries.
- Assist in training new hires on process workflows and compliance requirements.
- Identify process gaps and suggest improvements to enhance efficiency and accuracy.
- Participate in automation or digitization initiatives within the team.
- Prepare daily, weekly, and monthly reports on transaction volumes, error rates, and SLA adherence.
- Generate and share dashboards or MIS reports with internal stakeholders and management.
HR Associate
Genesis
10.2018 - 01.2020
- Responsible to support client organizations in fulfilling their hiring needs by managing the end-to-end recruitment process, building strong candidate pipelines, and ensuring a seamless experience for both clients and candidates.
- Understand client requirements, job descriptions, and organizational culture.
- Maintain regular communication with client HR teams and hiring managers.
- Provide updates on recruitment progress and candidate status.
- Source candidates through job portals, social media, professional networks, and referrals.
- Build and maintain a strong talent pipeline for current and future hiring needs.
- Leverage Boolean search and other sourcing techniques to identify suitable profiles.
- Responsible for screening resumes, shortlisting candidates, coordinating interviews, and following up with offered candidates to ensure they join on the same day.
- Conduct initial screening calls to assess candidate fit based on job requirements.
- Evaluate resumes and shortlist candidates for client review.
- Share detailed candidate summaries with clients.
- Schedule interviews between candidates and client stakeholders.
- Ensure timely communication of interview logistics and feedback.
- Follow up with both candidates and clients post-interview
- Assist clients in extending offers and negotiating terms with selected candidates.
- Coordinate pre-joining formalities and ensure a smooth onboarding experience.
- Maintain candidate engagement until the date of joining.
- Maintain accurate records of candidate interactions, submissions, and feedback.
- Prepare weekly/monthly reports on recruitment metrics and pipeline status.
- Ensure compliance with data privacy and recruitment regulations.
- Stay updated on industry hiring trends, salary benchmarks, and talent availability.
- Provide insights to clients to support strategic hiring decisions.
Placement Coordinator
Mount Talent Consulting
06.2015 - 07.2017
- Coordinated placement activities to match candidates with suitable job opportunities.
- Developed and maintained relationships with employers to understand hiring needs.
- Implemented improved processes for candidate screening and selection efficiency.
- Assisted candidates in resume preparation and interview techniques to enhance employability.
- Conducting cold calls to students and companies for placement and post-placement processes.
Education
MBA - HR And Marketing
Shri Mata Vaishno Devi University
Jammu, India03-2015
BBA -
HNB Garhwal University
Dehradun, India03-2012
Skills
- Teamwork and collaboration
- Efficiency improvement
- Operations oversight
- Communication Skills
- Problem-Solving Skills
- Flexibility and Adaptability
Personal Information
Awards and Recoginition
- Awarded top performer twice
- Received Spot award twice
Timeline
Senior Process Executive
Infosys BPM Limited
02.2020 - Current
HR Associate
Genesis
10.2018 - 01.2020
Placement Coordinator
Mount Talent Consulting
06.2015 - 07.2017
MBA - HR And Marketing
Shri Mata Vaishno Devi University
BBA -
HNB Garhwal University