Raksha Bhat
Business Operation Specialist
Bangalore
Summary
Seeking demanding and challenging assignments in the area of Finance & Operations where I can utilize my skills and harmonizing the organizational goals with personal goals.
Proven track record of performing audit tasks with high levels of accuracy and productivity. Dynamic, versatile, and accomplished professional with significant Individual contributor experience. Self-driven, able to prioritize skills and implement changes smoothly. Demonstrated ability to effectively plan, coordinate & meet deadlines of multiple responsibilities.
Experienced with leading teams to achieve project goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster collaboration and drive performance. Track record of successfully overseeing project execution and adapting to dynamic work environments.
Overview
11
11
years of professional experience
4
4
Languages
Work History
Business Analyst
Hewlett Packard
05.2022 - Current
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Led cross-functional teams in development of new customer relationship management system, improving client satisfaction and engagement.
- Collaborated with IT to develop business intelligence tools, enhancing quality of data-driven decision-making.
- Generated ad-hoc reports to evaluate specific business requirements.
- Led team to enhance workflow efficiency and productivity.
- Organized team meetings to address challenges and share best practices.
- Developed training materials for new team members on End to end processes.
Senior Analyst
Diageo India Pvt Ltd
06.2021 - 05.2022
- Diageo being British Liquor company it deals completely on selling of Liquors all over the country.
- Worked on the customer-provided PO, and based on stock and requirements, provided goods to the customer.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
- Collaborated with stakeholders to identify business needs and data sources.
- Provided technical support for troubleshooting analytics and reporting issues.
Senior Analyst
Oracle
12.2018 - 06.2021
- Worked on orders relating to Oracle Cloud, Oracle CRM, IAAS, Oracle on Demand, BPS, Linux/VM, Solaris and Java
- Review & validate the Legal Documents signed between Oracle and Customers and process the same via Oracle system
- Completely handled end to end process such as manually entering order, validating data's from using supported tools and application, splitting and applying discount, booking the order, once it is booked making the necessary changes as per customer request such as Invoicing, change of address, cancellation of orders, Expedite request, order status, shipping and service level changes.
- Maintaining Contracts and renewing the services in OKS tool.
- Creating Manual Invoice Templates and billing.
- Maintaining customer's database and providing Email support.
- Handle Customer query and provide response to it
- Escalate any problem or risks to the Team Manager
- Evaluating customer feedback and ensure timely post-sales queries.
- Assisting the other Internal Team like Sales Team, Collections, AR, Install Base & Provisioning teams.
- Serving the clients, identifying their needs and provide feedback to the management.
- Order Management is one of most Important and critical process in Oracle. We use to receive the Order from across the globe for different customer, who all purchasing the Oracle products.
- Projects handled in the team: Process Documentation & Standardization, Input & Output Quality Development Project, Quality Enhancement Tool Development, Credit card payment Automation, CPQ Testing and Enhancement, Input and Output Quality Project, TAT Project, Complex Booked order Report, Q GOM Cancellation Report, ABE Audit Report, POEU (Proof of End user) Audit Report.
Senior Associate
EY India
01.2016 - 05.2018
- EY operates as a network of member firms which are structured as separate legal entities in a partnership, one of the Big Four accounting firms. It primarily provides assurance (which includes financial audit), tax, consulting, Advisory services to its client.
- Performs routine tasks related to audit issues
- Master in using Office software
- Review work performed by other staff and interacting with the Manager on client and team matters on a daily basis
- Develop and maintain productive working relationships with client personnel and assess clients' satisfaction
- Work closely with clients and staff to develop client and project risk assessments, implementations and recommendations.
- Trained and supported new team members, maintaining culture of collaboration.
Analyst
Oracle
01.2015 - 12.2016
- Created custom orders based on customer preferences and expected discounts
- Demonstrated adaptability during peak periods by adjusting priorities accordingly in order to maintain high levels of service quality under pressure.
- Cultivated lasting relationships with talent agents and managers, resulting in a steady stream of process
- Reduced order processing time with accurate data entry and timely communication.
- Established clear expectations for behavior and consistently enforced consequences in order to maintain an orderly classroom conducive to learning.
- Optimized routing plans for picking orders, leading to faster fulfillment times without sacrificing accuracy or employee productivity levels.
- Navigated challenging situations, such as language barriers or unfriendly respondents, using patience and professionalism in order to obtain accurate information.
- Completed work orders in a timely manner, ensuring efficient job completion and prompt service.
- Reduced errors in order processing through meticulous attention to detail and strict adherence to guidelines.
Education
BCA -
Karnataka University
01.2014
Skills
Customer relationship management
Location Preference
Bangalore, Karnataka
Personal Information
Date of Birth: 12/10/93
Disclaimer
I, Raksha Bhat certify that to the best of knowledge and belief, these data correctly describe my qualifications, My Experience and me.
Timeline
Business Analyst
Hewlett Packard
05.2022 - Current
Senior Analyst
Diageo India Pvt Ltd
06.2021 - 05.2022
Senior Analyst
Oracle
12.2018 - 06.2021
Senior Associate
EY India
01.2016 - 05.2018
Analyst
Oracle
01.2015 - 12.2016
BCA -
Karnataka University