Raksha GK

PwC Switzerland Power BI Job Simulation on Forage - March 2025.

• Completed a job simulation where I strengthened my Power BI skills to better understand clients and their data visualization needs.
• Demonstrated expertise in data visualization through the creation of Power BI dashboards that effectively conveyed KPIs, showcasing the ability to respond to client requests with well-designed solutions.
• Strong communication skills are reflected in the concise and informative email communication with engagement partners, delivering valuable insights and actionable suggestions based on data analysis.
• Leveraged analytical problem-solving skills to examine HR data, particularly focusing on gender-related KPIs, and identified root causes for gender balance issues at the executive management level, highlighting a commitment to data-driven decision-making.

Tata Data Visualization: Empowering Business with Effective Insights, Job Simulation on Forage - February 2025.

• Completed a simulation involving creating data visualizations for Tata Consultancy Services.
• Prepared questions for a meeting with the client's senior leadership.
• Created visuals for data analysis to help executives with effective decision-making.

• System Monitoring & Security: Regularly analyzed system logs to detect anomalies and suspicious activities, ensuring server, network, and application integrity through proactive monitoring.
• Application Support & Issue Resolution: Provided technical support to customers, troubleshooting application issues, analyzing logs and database queries to identify root causes, and resolving escalated tickets within SLA timelines using Jira and ServiceNow.
• Collaboration & Documentation: Worked independently and in teams to support daily operations, documented support processes for training, and leveraged tools like Confluence and Bitbucket for knowledge sharing.
• Technical Expertise & Automation: Applied Linux and SQL skills to diagnose and resolve issues, contributed to CI/CD pipeline jobs, and optimized system performance for seamless application deployment.

• User Account Management & Security: Assisted users with password resets, account creation, and access control, ensuring secure authentication and compliance with company policies.
• Technical Support & Issue Resolution: Provided remote and on-site troubleshooting for hardware, software, and system issues, resolving customer queries efficiently via email, messaging, and support tickets.
• Ticket Management & Customer Assistance: Monitored ticketing system queues, prioritized and resolved technical requests, and collaborated with teams to address cross-product customer issues.
• Training & Access Configuration: Created user accounts, managed passwords, configured access rights, and provided training to enhance end-user efficiency and system security.