Raksha K Gupta
Bengaluru,Karnataka
Summary
Technical Consultant with 3+ years of experience currently supporting Linux-based enterprise environments at Lince Soft Solutions. Skilled in Linux system administration, infrastructure troubleshooting, firmware upgrades, system monitoring, and performance optimization. Experienced in incident resolution, system maintenance, and collaborating with cross-functional teams to ensure high service availability. Strong understanding of enterprise infrastructure, virtualization, and networking fundamentals, with a keen interest in expanding expertise in DevOps technologies.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Technical Consultant
Lince Soft Solutions Pvt.Ltd
08.2025 - Current
- Analyzed client requirements and designed customized IT strategies to optimize operations.
- Collaborated with cross-functional teams to integrate software applications, streamlining workflows.
- Led implementation of technical solutions, enhancing system performance and user satisfaction.
- Mentored junior consultants on best practices in system deployment and troubleshooting techniques.
Technical Consultant
Hewlett Packard Enterprise
11.2022 - 08.2025
- Administered and supported enterprise Linux environments to ensure system stability and performance.
- Monitored server health through analysis of CPU, memory, disk utilization, and system logs to identify performance issues.
- Diagnosed system and infrastructure issues using log analysis and command-line diagnostics for swift resolution.
- Executed firmware upgrades and system optimizations to enhance hardware compatibility and reliability.
- Managed Linux user accounts, permissions, and secure access configurations per security best practices.
- Assisted in infrastructure upgrade projects, coordinating with cross-functional teams to ensure minimal service disruption.
- Installed and configured system packages, applied patches, and maintained software dependencies in Linux environments.
- Utilized Linux command-line tools to monitor processes, storage usage, and system performance.
- Documented upgrade procedures, troubleshooting steps, and operational guidelines to support knowledge sharing within the team.
Senior Customer Care Executive
EvoPlus IT Solutions
01.2018 - 01.2021
- Developed strong client relationships by delivering timely support and follow-ups, increasing client retention
- Resolved technical customer issues using structured troubleshooting, enhancing customer satisfaction.
- Provided training and support to junior team members, ensuring knowledge transfer and skill development.
Education
B.Tech - Information Technology
Assam University
Silchar, Assam05-2016
Skills
Linux / Unix System Administration
Networking Fundamentals: TCP/IP, DNS, DHCP, IP Addressing, Subnetting, Network Troubleshooting
Shell Scripting
Jenkins (CI/CD Fundamentals)
System Monitoring & Troubleshooting
Firmware Upgrade & System Optimization
Docker (Containerization Basics)
Git Version Control
Timeline
Technical Consultant
Lince Soft Solutions Pvt.Ltd
08.2025 - Current
Technical Consultant
Hewlett Packard Enterprise
11.2022 - 08.2025
Senior Customer Care Executive
EvoPlus IT Solutions
01.2018 - 01.2021
B.Tech - Information Technology
Assam University