Raksha Kumari
Gurgaon
Summary
Dynamic operations assistant manager with a successful track record in team leadership and customer service enhancement. Skilled in developing standard operating procedures and training staff to ensure compliance and maximize customer satisfaction.
Overview
3
3
years of professional experience
Work History
Assistant Manager- Operations
Cinépolis
Gurgaon
01.2025 - Current
- Coordinated daily operations for staff scheduling and resource allocation in cinema.
- Implemented standard operating procedures to improve customer service experiences.
- Trained new employees on operational protocols and customer engagement techniques.
- Monitored compliance with health and safety regulations across all operations.
- Delegated tasks to staff while establishing clear priorities and goals.
Management Trainee - Assistant Manager
Cinépolis India
Bhubneshwar
07.2024 - Current
- Achieved smooth operations by effectively managing tasks during lean and peak periods.
- Ensured compliance with organizational SOPs through diligent execution of RM audits.
- Resolved customer concerns promptly to maintain high satisfaction scores.
- Enhanced service delivery methods to elevate overall customer satisfaction.
Industrial Exposure Trainee
Courtyard by Marriott Aravali Resort
Faridabad
12.2022 - 04.2023
- Assisted in daily operations of front desk and guest services.
- Supported food and beverage service in restaurant and banquet areas.
- Maintained cleanliness and organization of public spaces throughout the resort.
- Organized and maintained guest check-in and check-out procedures.
- Assisted with housekeeping tasks such as cleaning guest rooms, changing linens, and stocking supplies.
Education
B.Sc. - Hotel & Hospitality Administration
IHM Guwahati
Guwahati, Assam05.2024
Intermediate - PCM
Bihar School Examination Board
Purnea, Bihar01.2019
Matriculation -
Bihar School Examination Board
Purnea, Bihar01.2017
Skills
- Compliance monitoring
- Customer service
- Staff training
- Asset management
- Operational planning
- Performance metrics
Accomplishments
- District Topper in matriculation.
- Letter of Appreciation from Front office Department.
- Letter of Appreciation from Housekeeping Department.
Training
- Soft Skills Development Course
- HBLC- Self Development Course
Languages
- English, Native
- Hindi, Native
Personal Information
Date of Birth: 08/15/02
Languages
Hindi
First Language
English
Advanced (C1)
C1
Affiliations
- Painting
- Reading
Timeline
Assistant Manager- Operations
Cinépolis
01.2025 - Current
Management Trainee - Assistant Manager
Cinépolis India
07.2024 - Current
Industrial Exposure Trainee
Courtyard by Marriott Aravali Resort
12.2022 - 04.2023
B.Sc. - Hotel & Hospitality Administration
IHM Guwahati
Intermediate - PCM
Bihar School Examination Board
Matriculation -
Bihar School Examination Board