RAKSHA SINGH

• Managing strategic enterprise accounts with a focus on 20% revenue growth, as per annual business goals.

• Driving 20% new business acquisition (NBA) across FLX, IoT, Mobility, and Emerging Business portfolios.

• Ensuring customer experience targets by maintaining 100% on-time contract renewals, improving order hygiene, and reducing delivery negligence.

• Supporting operational excellence by adhering to a monthly meeting cadence (12–15 per month), forecasting accuracy, and new business DDC timelines.

• Strengthening customer relationships aligned to the 20% relationship management goal through consistent engagement, reviews, and stakeholder alignment.

• Coordinating with internal teams to support clean bookings, timely delivery, and overall account governance.

• Cultivating strategic relationships with key decision-makers, including middle and senior management and CXOs, to enhance account engagement

• Contributed to the establishment of the mid-market segment at Airtel and served as one of the inaugural NAM, promoting the adoption of new products in emerging markets

• Ensured 100% attainment of account-specific targets related to order bookings, revenue generation, collections, and churn reduction

• Proficient in Salesforce for lead and opportunity management, contact tracking, sales forecasting, collaboration, data analysis, marketing integration, email management, and sales automation

• Manages client relationship

• Coordinating both pre-sales and after-sales activities

• Developed persuasive sales pitches for presenting to potential clients, leading to increased conversion rates

• Led successful product launches, increasing brand awareness and market share

• Negotiated favorable contract terms with vendors, resulting in reduced costs and improved profit margins for the company

• Created compelling case studies highlighting the positive impact of company products on client businesses, demonstrating value proposition to prospective customers

GPA: Distinction

GPA: Distinction

GPA: Distinction