Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Rakshanda Sindhe

Bangalore

Summary

Dynamic HR professional with over seven years of overall experience in HR operations and a proven track record at Accenture, excelling in end-to-end recruitment and stakeholder management. Managing HR processes from hire to retire. Recognized for enhancing employee engagement and implementing process improvements. Skilled in SuccessFactors and data analysis, I thrive in fast-paced environments, delivering quality results while fostering strong client relationships and team collaboration.

Overview

7
7
years of professional experience

Work History

HR Service Delivery

Accenture
04.2019 - 10.2024
  • Good knowledge as an end user in SuccessFactors, Workday, ServiceNow, PeopleDoc, Zendesk, AWS, Gateway, and EVO.
  • Experience in HR operations and talent acquisition, skilled in end-to-end recruitment, stakeholder management, and employer branding.
  • Knowledge of compensation and variable pay, data correction, voluntary separation, time tracking, leave, and absence.
  • Assisting the team, conducting quality checks, and preparing dashboards.
  • Good employee experience through ticket handling and call management for the U.S., UK, NL, and India.
  • Knowledge of Contact Center, WFDA, Employee Record Management, Separation, Mass Data Upload, Pay Change and Salary Adjustment, Transfer and Job Classification, Data Correction, Hire to Retire, and Termination.
  • Facilitate teamwork and process integration across the team.
  • Auditing and quality work done. Sourcing and screening, ATS tools.
  • Managed a team, coordinated, and was awarded for it. Recognized as one of the best core value award. Proficient in generating and analyzing HR/TA reports.
  • Assisted more than six teams, arranged, and hosted a team-building event.
  • Provided technical assistance to customers, troubleshooting problems, and offering solutions.
  • Resolved customer complaints in a timely and professional manner.
  • Assisted customers in setting up their accounts, including verifying information, and entering data into the system.
  • Displayed strong telephone etiquette. Supported the TA team with ad-hoc reports using Excel and HRIS tools to analyze sourcing effectiveness.
  • Implemented process improvements to streamline operations and improve efficiency. Provided training to new hires on service delivery procedures.
  • Utilized problem-solving skills when resolving complex customer issues.
  • Set specific goals for projects to measure progress, and evaluate end results.
  • Utilized a document management system to organize company files, keeping up-to-date, and easily accessible data.
  • Created reports on service delivery performance metrics for management review.

Relationship Officer

Amazon - Hinduja Global Solution
12.2017 - 03.2019
  • Handling Escalation and Complex queries.
  • Identify & access customer needs to achieve satisfaction.
  • Maintained determined ways to improve the customer experience, demonstrating a strong Clint-focus with professional communication at all times through Call as well as Chat.
  • Trained New Bees for the betterment of growth
  • Awarded more than 4 times for the Best Customer Satisfaction
  • Maintained profitable relationship between key customers
  • Resolving customer's complaints quickly and efficiently.
  • Performed credit analysis of customer profiles and portfolios, ensuring adherence to credit policies.
  • Provided financial advice to clients based on their needs and goals.
  • Developed strategies for enhancing customer loyalty through improved engagement initiatives.
  • Drafted proposals for potential new business opportunities, providing clear explanations of the benefits offered by each product or service.
  • Achieved client loyalty through quality, productivity, service and proactive management.
  • Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.

Education

B.com -

Vidya Vardhaka First Grade College Mysore
01.2017

MBA -

IIBM (Indian Institute of Business Mgmt)

Skills

  • The ability to do multi task
  • The ability to follow instructions and deliver quality results
  • Employee Engagement

Accomplishments

  • Classical and Western Professional Dancer.
  • Participated in 7th international science exam and secure First Rank.
  • Hockey and Football player at regional level.
  • Won prizes in intercollegiate fest.
  • Got recognized as Best performer directly from Clint.
  • Coordinator in "VIDWATH" fest.
  • Member of Nature club, Spiritual Activities

Languages

English, Hindi, Kannada, Marathi, Tamil, Telugu.

Timeline

HR Service Delivery

Accenture
04.2019 - 10.2024

Relationship Officer

Amazon - Hinduja Global Solution
12.2017 - 03.2019

B.com -

Vidya Vardhaka First Grade College Mysore

MBA -

IIBM (Indian Institute of Business Mgmt)

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Rakshanda Sindhe