Summary
Overview
Work History
Education
Skills
Additional Information
Awards
Major Projects
Languages
Timeline
Generic
Rakshika Singh

Rakshika Singh

Pune

Summary

Skilled Test Manager versed in planning and overseeing testing operations under tight deadlines. Organized and well-researched approach to solving problems. Collaborative and open mindset with 10.9 years of demonstrated industry success. Experience in handling diverse projects with driven and dedicated approach. Successful at managing all aspects of planning, testing and documentation. Expert technical leader having work experience in various domain: Telecom, Finance, Ecommerce, Retail with a good exposure of working at client locations.

Overview

11
11
years of professional experience

Work History

Test Manager

Ericsson India Global Services Pvt Ltd
11.2022 - Current
  • Defined testing and acceptance strategies and determined testing benchmarks.
  • Reviewed bug reports and error logs, translating data into digestible reports for senior leadership personnel.
  • Involved in discussions/meetings with customer and all relevant stakeholders for requirement gathering and design walkthrough, which are being highlighted to teams.
  • Involved in Assessment of Resource planning based on Time, Complexity of functionality and Test case count.
  • Involved in review of assessments & test strategies prepared for the E2E/SIT projects and share the reviewed documents with customer.
  • Analyzed historical testing results to isolate failure patterns for long-term investigation into possible development protocols improvements.
  • Established and tracked quality department goals and objectives.
  • Determined quality department standards, practices, and procedures.
  • Monitored staff organization and suggested improvements to daily functionality.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Drafted project reports to identify successful outcomes, insights and future recommendations.
  • Conduct Weekly Governance meeting with Program Management and with Business, for UAT and E2E testing deliverables.
  • Involved in Documentation of different test results and preparing test deliverables.
  • Involved in scheduling regular status meetings with the team for status and any hurdle related to project or if any knowledge issue.
  • Involved in sending the test status reports to clients and presenting the test planning of the status of the project along with burn down chart.
  • Organizing defect Triage call, discussing, and highlighting the priority/showstopper defects.
  • Involved in communicating with the project managers, program management, stakeholders, and other team members to coordinate the test plan.
  • Tracked quality issues with customers, Third Party vendors, and internal Team.
  • Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
  • Defined testing and acceptance strategies and determined quality assurance benchmarks.
  • Assured consistent quality by implementing and enforcing automated practice systems.

Test Specialist

IBM
11.2021 - 11.2022
  • Managed communication between different stakeholders to gather information, resolve differences and implement improvements.
  • Involved effectively in project management activities in terms of deliverables from testing team, Third Party Stake holders, Project Management team, Solution Architect enablement.
  • Designing of Release Notes and Test Summary Report.
  • Involved in discussions/ meetings with customer and all relevant stakeholders for requirement gathering and design walkthrough, which are being highlighted to teams.
  • Involved in review of assessments & test strategies prepared for the SFT projects and share the reviewed documents with customer.
  • Initiated and set up internal quality team within testing team, which was appreciated by customer, highlights no issues.
  • Working constantly for improvising the quality of deliverables.
  • Drafting and reviewing testing scope and getting the sign-off from the Business.
  • Providing and reviewing test estimates test cases for the testing team and giving walkthrough for customer.
  • Liaising with Business, and testing team on SIT/E2E and UAT Testing.
  • Ensure team using HP ALM as Test Management tool to upload test cases, update test results and defect logging.
  • Timely escalation on the management attention items with respect to project execution.
  • Publishing the Daily status report.
  • Assigning the project & supporting the team for on time delivery of projects
  • Reporting project status to project management group and business.
  • Effectively involved in assessing the project with Test case count, team size and budget for the same.
  • Applying the appropriate test measurements and metrics in the product and the Testing Team.
  • Involved in taking daily scrum call with team for their assignment and road blockers, if any.
  • Organizing defect Triage call, discussing, and highlighting the priority/showstopper defects.
  • Attending testing sign off meetings for business readiness with stakeholders post completion of projects and publishing the Test closure reports.

Functional Test Engineer

Amdocs
03.2017 - 11.2021
  • Created comprehensive test plans, test scripts, and use cases to support testing objectives.
  • Tracked test reports and failures determined by root cause data trends.
  • Responsible for complete ownership of AMDOCS testing activities
  • Interactions with customer and other stakeholders.
  • Maintaining the Test strategy, Test case & Test script documents.
  • Planning, Test Environment and Test data preparation-this includes test scenarios and test cases preparation, analyzing the data and environment requirements, preparing test data for execution phase.
  • Test execution, identifying the defects, and tracking with concerned development teams for fixes.
  • Defect management meeting to get the fix on time.
  • Involved in discussion with test team, development team, business, and Third Party stake holders for testing.
  • Reviewed, evaluated, and identified requirements for testability.

Sr.QA Engineer

United Lex
12.2016 - 03.2017
  • Involved in the Requirements Review.
  • Executed Functional, System, Integration Test cases.
  • Defect Creation, reporting using Microsoft Team Foundation Server.
  • Executing the test scripts, analyzing the results, updating the status.
  • Identifying the defects and retesting the fixes.
  • Involved in interactions with development team.
  • Converting Manual Test Cases in Automation Scripts.
  • Participated in formal internal design reviews of Test case and scripts.

QA Analyst

Solveda Software
03.2014 - 11.2016
  • Executed Functional, System, Integration Test cases.
  • Converting Manual Test Cases in Automation Scripts.
  • Generating the Automation scripts and updating the scripts as per the application enhancements and changes, maintaining its usability.
  • Involved in review and SQA process.
  • Defect uploading, reporting using ALM-QC.
  • Executing the test scripts, analyzing the results, updating the status.
  • Performed performance testing using JMeter and generated report.
  • Detecting Bugs and Classified them based on severity and priority.
  • Identifying the defects and retesting the fixes.
  • Involved in interactions with development team.
  • Responsible for Mobile Application Testing.
  • Performed the Defect Tracking using Jira.
  • Designing of Release notes, test summary report.


Test Engineer

Unicode Systems
12.2012 - 02.2014
  • Analyzing and understanding SRS document.
  • Responsible for Functional, Database testing, GUI, Regression testing, Integration, System testing, Cross Browser testing, Responsive testing and Mobile Application Testing.
  • Designing Test Cases, Execution of the test cases and Defect Tracking using Mantis.
  • Performed performance testing using JMeter and generated report.
  • Involved in interactions with development team.

Education

B.Tech - Electrical And Electronics Engineering

INSTITUTE OF ENGINEERING AND TECHNOLOGY, Sitapur
07.2011

Intermediate - Physics,Chemistry,Mathematics

Sacred Heart Inter College
Sitapur, Uttar Pradesh
05.2007

High School - Science

Sacred Heart Inter College
Sitapur, Uttar Pradesh
05.2005

Skills

  • Testing: System testing, End To End testing, User Acceptance testing
  • Test Leadership/ Management
  • Project and Defect Management
  • Domain Knowledge : Telecommunication, Retail, Finance
  • Defect Tracking Tools : HP-QC/ALM, and Jira
  • Language : SQL, python(basic)
  • Client Requirements and Interaction
  • Effort Estimation and Planning
  • Software Development Tools: JIRA, Confluence
  • Resource Planning Expertise
  • Team Mentoring and Coordination
  • Best Practices and Methodologies
  • Digital Transformation

Additional Information

  • PMP Training-Ericsson.
  • Test Management Training-Ericsson.
  • Agile-Project Management Training-IBM.
  • Python Training-Amdocs.
  • Project Cost Estimation Training-Ericsson.

Awards

  • Rewarded for delivering 3 Critical Projects parallel in IBM-Bell Canada Project.
  • Appreciation from Client for successfully handling and sorting all queries for SAP- AR Journaling Project.
  • Appreciation for effectively managing B2B Fixedline - Indosat project.

Major Projects

  • Indosat(Telecom)-

Indosat is the service provider in Indonesia. They provide their services for Residential & Business customers stack Prepaid, FixedLine and Post-paid services. This project is for End-to-End and User Acceptance testing of various features in fixed line services. 


  • Bell Canada (Telecom)-

Bell Canada is the service provider in Canada. They provide their services for Residential & Business customer stack Prepaid and Post-paid services. This project is for System Functional testing of an ongoing application change request/enhancements to uplift the consumer demands.


  • ThreeVision(Telecom)-

A Transformation project build for client 3 Ireland, with multiple system upgrade/network upgrade etc. The transformation not only for Amdocs products but another satellite/main frame system upgrade.


  • Vodafone Italy(Telecom)-

A Transformation project build for client Vodafone, with multiple system upgrade/network upgrade etc. and development of new applications as well.


  • National Investment System(Investment)-

NIS is the investment system for our US client, for maintenance and creating the investment of the users with respect to different investment schemes and system also involves in both credit and debit flow for it with inclusive of features of generating reports etc. with its capability as a complete package in terms of investment.

 

  • mJunction(E-commerce)-

mJunction, a Tata Group project selected IBM Websphere Commerce (WCS) as its commerce engine. The project has multiple online solutions like Lafarge, Mitr, Autojunction, Straightline and Tata World for various users who can purchase Items online.



Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)

Timeline

Test Manager

Ericsson India Global Services Pvt Ltd
11.2022 - Current

Test Specialist

IBM
11.2021 - 11.2022

Functional Test Engineer

Amdocs
03.2017 - 11.2021

Sr.QA Engineer

United Lex
12.2016 - 03.2017

QA Analyst

Solveda Software
03.2014 - 11.2016

Test Engineer

Unicode Systems
12.2012 - 02.2014

B.Tech - Electrical And Electronics Engineering

INSTITUTE OF ENGINEERING AND TECHNOLOGY, Sitapur

Intermediate - Physics,Chemistry,Mathematics

Sacred Heart Inter College

High School - Science

Sacred Heart Inter College

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Rakshika Singh