Rakshinda Quamar
Consultant
New Delhi
Summary
Driven professional with a strong background in business analysis, eager to build a rewarding career in an organization that values teamwork and hard work. Skilled in requirements gathering, data analysis, and process improvement. Seeking a position that aligns with analytical skills and business acumen
Overview
3
3
years of post-secondary education
Work History
Consultant
Businessnext
1 2022 - Current
- Facilitated in-depth client meetings to grasp their CRM needs and operational workflows, acting as conduit between clients and technical teams to ensure seamless communication and alignment of goals.
- Translated client specifications into tangible system configurations and tailored developments, crafting feasible delivery timelines based on project intricacies. Generated exhaustive documentation encompassing Business Requirement Documents (BRD), Functional Requirement Documents (FRD), and System Requirement Specifications (SRS).
- Possess extensive expertise in CRM principles within Banking, Financial Services, and Insurance (BFSI) sector, offering invaluable insights into industry-specific demands.
- Led the implementation of client CRM systems, overseeing tasks from configuration to deployment, user acceptance testing, wireframing, end-user training, and providing post-implementation support. Identified and resolved functionality issues through effective bug resolution.
Education
Bachelor of Technology - Computer Science
Maharaja Surajmal Institute of Technology
Janakpuri, New Delhi 06.2016 - 07.2019
Skills
Agile and Scrum
JIRA
SQL
Rest API and Soap UI
Product Configuration
Excel & Google Sheets
Documentation
Projects
Muthoot Finance:
Collected information and configured change requests from the client in accordance with RBI guidelines and various audits.
Polaris Bank:
Collected requirements and configured multiple modules—Customer, Lead, Campaign, Mobile Application, Reports, and Dashboards—to align with client needs.
SPDB:
Led the end-to-end design of the lead management process, including the configuration of various reports and dashboards for SPDB Bank.
Punjab National Bank:
Configured various reports in the designer dashboards.
Timeline
Bachelor of Technology - Computer Science
Maharaja Surajmal Institute of Technology
06.2016 - 07.2019
Consultant
Businessnext
1 2022 - Current
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