Rakshit Jain
Noida Extension
Summary
Leading through Vision & Leading from the front are among my work methodologies. The Objective is to provide utmost customer satisfaction by attending to their personalized needs, apart from developing & mentoring the team to do the same. I aspire to make a positive and meaningful contribution in my field of activity by creating a conducive environment of Team Spirit and to use my skills & knowledge for the fulfilment of well-planned Personal as well as Organizational Goals.
Experience of 12 years in retail with the ability to work effectively. Analysing past sales figures/trends to anticipate Product needs. Good communication skills with great ability to interact with the subordinate and customer. Enthusiastic with the time management and interpersonal skills. Understand customer requirement and exceptionally good at resolving issues and conflicts.
Overview
7
7
years of professional experience
Work History
Regional Assistant Omni Manager
Tanishq
04.2022 - Current
- Responsible for managing Omni channel sales across 60 stores of Tanishq Jewellery in North India
- To coordinate with the stores team for lead pendency and timely execution of leads, in order to maintain leads TAT
- To ensure region conversion rate, and to help the retail team drive lead business proficiently
- To review the lead business performance in ABM territories, and make necessary improvements related to the business
- Develop project plans and lead deployment planning and coordination across stores
- Strategically plan, execute and assess the performance of individual CRM program strategy within the Store teams
- Develop and implement effective training plans, content for training sessions, and matrixes to keep track of staff training
- Manage all client communications to drive leads and ensure through gap analysis, appropriate support to correct performance within cost effective targets in digital platform
- Responsible for running an Omni business professionally across all the retail stores (franchise and company)—planning and implementing affiliate sales activities per the affiliate’s business model, process, and systems
Store Manager
Titan Company Ltd.
08.2017 - 03.2022
- Company Overview: Helios, a part of Titan Company Ltd
- India’s finest and largest multi brand watch retailer offer an unmatched range of the latest designs of 30 International brands
- Handling all store operations includes sales, marketing, operations, merchandising & after sales services
- Complete store operational requirements by scheduling and assigning employees; following up on work results
- Inventory control & replenishment
- Indenting certain amount of stock through style, brand, colours, size etc
- Analyse sales figure and assist Merchandise team to anticipate the product need
- Look after service watches and communicate with brands to ensure satisfaction and implement any necessary corrective action
- Maintain all commercial reports and compliance handling with regional commercial team
- Implement plans to maximize sales through marketing activities
- Overseeing the day-to-day management of the store in accordance with overall company policy
- Developing plans to improve the commercial performance of the store by increasing its turnover and maximizing profitability
- Managing the space according to the margins and inventory turnover of the products
- Managing & Motivating Team for continuous improvement in all aspects
- Performance Reviews to make necessary improvements and to identify the need of training
- Helios, a part of Titan Company Ltd
- India’s finest and largest multi brand watch retailer offer an unmatched range of the latest designs of 30 International brands
Education
PGDM - Sales & Marketing
Welingkar Institute of Management
01.2016
Graduation -
Delhi University
01.2008
Skills
- Good Communicator
- Excellent time management
- Organization Behavioral skills
- Leadership skills
- Decision Making skills
- People handling skills
- Retail Distribution
- Merchandise Displays
- Sales and Marketing
- Inventory Control
- Omni Channel
- Customer relationship and client handling
- Presentation skills
- Problem solving
- Exploring new technologies and target oriented
- Excellent problem-solving abilities and debugging skills
- Self-starter and self-motivating
- Willingness to learn
- Team facilitator
- Passion for Excellence
Area Of Expertise
- Retail Distribution
- Merchandise Displays
- Sales and Marketing
- Inventory Control
- Omni Channel
Personal Information
- Date of Birth: 07/01/86
- Marital Status: Married
Timeline
Regional Assistant Omni Manager
Tanishq
04.2022 - Current
Store Manager
Titan Company Ltd.
08.2017 - 03.2022
PGDM - Sales & Marketing
Welingkar Institute of Management
Graduation -
Delhi University
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