RAKSHIT PANDEY
Bangalore
Summary
Technology leader with 19yrs+ of extensive experience in successfully delivering Consulting and Engineering services. Working as a Site Engineering leader in Microsoft India for 3.5 years, focused on building Supply Chain (planning) capabilities for AHSI (Azure Hardware and Infrastructure) group to ensure Azure Data Centres are powered by right availability of hardware all times. Successfully driven the key programs with the cloud business like Warranty Transformation program, Inventory Optimization, GPU planning etc. Close collaboration with SAP’s Supply Chain leaders to drive end to end Supply Chain capabilities & road map for Microsoft’s Cloud Supply Chain. Adept at setting up new teams and recruiting the best talents (SAP/ Microsoft), consistently topmost rated leader advocating the ‘Model, Coach, Care’ ideology to thrive the team. Strategic and Operational leader for SAP’s Premium Consulting services grp. (CoE) accountable for Order Fulfillment team (~80FTEs) including CX, SCM, Finance, Business Planning and Consolidation, SAC, IBP, BTP. Accountable for overall P&L, hiring strategy, D&I (22 nationality e.g.), Design & Build services, DEV Ops. Successfully set up the practise centre to deliver large Consulting and Development projects for premium customers. Driver for innovative technologies e.g. Supply Chain Analytics, Intelligent Enterprise (RPA), SMART CITY. Successfully played the role of executive sponsor/EMEA Head for SAP’s large premium accounts.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Principal Engineering Manager
Microsoft
11.2021 - Current
- Leading the Finance and Operations (SCM) engineering team (AI ERP) in Microsoft India & responsible for building AI ERP capabilities for Microsoft’s top D365 customers, ensuring stable operations with best-in-class customer experience
- Effectively collaborate with Devices, Cloud and Retail Business units of Microsoft (like Best Buy, Amazon etc.) to build strong partnership and boost profitability -resolve challenges on time (Inventory Ring Fencing etc.)
- Lead critical Business programs along with the Business leads like WTP, Inventory optimization using SAP, IBP, SAP SAC (reporting for key business users for planning demand and supply)
- Constantly collaborating with different internal and external channels and stakeholders (PM, Consulting, Partners, Customers, Data Science teams) to understand customer requirements and deliver the world class product in AI & ERP space for e.g
- Co-Pilot Summarization for Order documents etc
- Former leader for the AHSI engineering Ireland group -leading the Demand Planning, Supply Planning, Inventory Optimization (BTO/BTS), Financial Reporting for Demand & Supply match
- Responsible for end-to-end implementation of Supply Chain solution for Microsoft’s internal supply chain (Data Centre Hardware)
- Collaborated with the PM & Business teams to qualify the 1-pager/ 6-pager and ADO backlog to drive clarity to the team to build the world class design & BUILD for the product, drive key design discussions etc
- Working on the world’s topmost AI technology like Generative AI, Semantic Kernel to deliver AI capabilities (Co-Pilot) to the Supply Chain Cloud Business -drive adoption, RAI, Design aspects, Impact analysis etc
- Drive the adoption of modern Commerce solutions to the business and drive into successful operations effectively drive the GROW and RUN phase of the programs to deliver business value --lead the semester planning for our engineering grp
- And responsible for the DevOps support
- Support the successful migration of IBP (e.g.) over AZURE platform and ensure modernization of platforms
- Drive the engineering innovation at the level of automation, AI, Data Science to optimize the Retail business
- Understand the demand from Business, Collaborate with SAP global team, promote SAP over AZURE adoption
- Drive the stakeholders as in Business, Partners (SI etc.), Customers to fulfill business demand; work with SAP team to get reference customers for better informed decisions
- Capture key learnings, documentation and recycle knowledge for better stakeholder information
- Effectively blending the Customer Experience and Process Mining on top of the SAP solutions to optimize business process
- Building up best in class team, in the capacity of a leader, to deliver best results, drive the service levels, Business KPIs and growth-drive the opportunity area and development plan for team to best team health
- Working very closely with the SAP Development and Sales team to position and for adoption of SAP solutions (BTP services such as Intelligent Lead time etc.)
Snr. Director - Intelligent Delivery Group
SAP SSC Ireland
Dublin
04.2011 - 11.2021
- Senior Director for Intelligent Delivery Group (IDG)-Order Fulfillment in SAP Labs Ireland for Premium Services
- Successfully led the Dev
- & Consulting services team to deliver world class design and BUILD for customers
- Responsible as trusted advisor for many critical accounts in EMEA N and EMEA S (e.g
- McKesson, Walmart etc.)
- Executive sponsor/ SPOC for premium SAP accounts in Middle East, APJ, UK and US, drive services sales; worked directly with C level executives to execute the strategic plans
- Have led large business programs (IT value 10-60 million USD) and team size between 50-100 FTE/ Vendors
- Collaborate with partners like Hyperspace (AZURE, AWS, GCP) and SI etc
- To drive ‘RISE with SAP’ program
- Lead for the SAP BPI (Business Process Intelligence) over BTP GTM team; drive complex stakeholder
- Drive customer success via delivering Intelligent Supply Chain Management; Lead Sustainability
- Top solutions: ABAP DEV workbench, HANA Studio, IBP, BPC, SAC, S/4Hana, Retail, Entitlement Management, AGILE Billing, Configure, Price and Quote (CPQ), S/4Hana Cloud, HEC, Trade Promotion
Senior Engineer/Global Topic Owner
SAP Labs India Pvt. Ltd.
Bengaluru
12.2007 - 03.2011
- Part of the SAP’s DEV OPs org
- (IMS) for 4 years to develop CRM, Trade Promotion, Billing & Revenue management, lead DEV Ops as well, worked with top clients like P&G, Unilever, Colgate, Nestle, Burberry, Walmart etc
- Extensively worked on integration of different BIZ solutions like CRM/ECC to SAP BW, Analytics etc
- Built SAP India’s first CRM Marketing/Trade promotion management team by recruiting and training 4 people over period of 3 months to support SAP’s high priority customers in Asia, resulting in 40% reduction in ticket resolution time (QOQ) for critical issues
Consultant
Oracle Financial Services
Bengaluru
12.2005 - 11.2007
- Worked as developer in SAP Business Objects Financial reporting -building of universe and data models and extraction to reporting layer
- Successfully generated key business reporting for top banking clients by gathering business requirement
- Achieved Finance certification in the first year
Education
Certificate Program in Applied Generative AI - Artificial Intelligence
John Hopkins University
true07-2025
MBA - Business Analytics, Finance, Financial, Managerial economics, Data Science
Narsee Monjee NMIMS
Mumbai, India 01.2021
Bachelor of Technology - Information Technology
UP Technical University
other03-2005
Skills
- Strategy Planning
- Analytics Leader
- Delivery Management
- Product Development
- Product Management
- Team player
- AZURE
- Data Science
- Python
- Machine Learning
- Integrated Business Planning (SAP IBP)
- Supply Chain Leader
- Business Analytics
- SAP ERP, BTP, Microsoft D365
- Artificial intelligence
- Financial analysis
- DevOps practices
Business Outcomes
- Leaner IT and lower TCO
- Safeguarding through Automation (RPA)
- Monetize data and services
- Lower Finance costs via higher automation of business process
- Business Agility; Insight with Intelligence
Certification
- MIT Sloan Executive Education for Building Platform Strategies
Languages
English
First Language
Hindi
Proficient (C2)
C2
Affiliations
- Microsoft Global Hackathon 2022
- Speaker at Trinity College Dublin, Ireland, for ERP processes in industries
- Key member of the Microsoft European Development Council (EDC) to drive recruitment
References
References available upon request.
Timeline
Principal Engineering Manager
Microsoft
11.2021 - Current
Snr. Director - Intelligent Delivery Group
SAP SSC Ireland
04.2011 - 11.2021
Senior Engineer/Global Topic Owner
SAP Labs India Pvt. Ltd.
12.2007 - 03.2011
Consultant
Oracle Financial Services
12.2005 - 11.2007
Certificate Program in Applied Generative AI - Artificial Intelligence
John Hopkins University
MBA - Business Analytics, Finance, Financial, Managerial economics, Data Science
Narsee Monjee NMIMS
Bachelor of Technology - Information Technology
UP Technical University
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