Rakshit Shah

Accomplished fintech and banking business leader with a passion for driving success. Specialized in business planning, revenue development, and change management. Possessing 21 years of experience, including 14 years of leadership in the payments industry. Known for an entrepreneurial and forward-thinking mindset, with a proven track record of achievements.

• Spearheading a skilled team of 62 Bank and over 700 Field & Inbound Customer Contact staff across West & South
• Rendering proactive business support to over a quarter million plus POS, Digital & e-commerce merchant payment acceptance points and 2100 strong branch network across West and South
• Leading overall Merchant Life Cycle Management encompassing on-boarding, complaint/requests, payment settlements, reconciliation, dispute (chargebacks), service quality and strategic portfolio management
• Directing efforts towards digital in-store payment products penetration: Bharat QR, UPI, DCC, EMI, Smart Hub App, PayZapp4Business.
• Ensuring cost management through optimal levels, logistics monitoring and vendor negotiations
• Administering revenue generation activities entailing X-Selling of asset products, and annual maintenance contracts
• Managing overall needs encompassing on-boarding of merchants, product lifecycle management and development of merchant portfolio; identifying issues and steering measures towards resolving the same
• Tracking & managing the business & financial metrics ensuring that product delivery stays on track and on budget
• Effectuating the entire gamut of product management activities including implementation and life cycle management of payment solutions
• Administering the service operations for rendering and achieving quality services; providing first line customer support by answering queries & resolving their issues while ensuring minimum TAT
• Working towards Pre-Sales Consulting by providing business strategy basis consumer behaviour to Product teams in selecting, implementing, developing competitive product and services applications & solutions
• Facilitating an affordable payment mechanism to benefit the clients across the country and help financial inclusion
• Engaged in client interaction with business users and consulting with regards to high impact changes, change request & enhancements

• Successfully penetrated over 65% of existing merchant base with digital form factors (BQR, UPI & Smart Hub App)
• Directed the effective management of increased work pressure during demonetization
• Achieved X - Sell of Retail Asset Disbursements worth over INR 20 Crores and 24,000 Cards in existing portfolio
• Spearheaded the execution of unique key per terminal migration within regulatory deadlines
• Analysed the existing Liability, Phone Banking, Bank Bazaar, and other alternate channels to generate AL business
• Administered efforts encompassing team management, training, performance review, lead management
• Steered the successful penetration of Motor Insurance and other supplementary insurance products (Loan Protection)
• Augmented the monthly Auto loan business (Inbound + Outbound) from 13 Cr to 20 Cr levels within 10 months

• Location Preference: Mumbai & Overseas
• Date of Birth: 09/13/80