Rakshita
Assistant Accountant
Bangalore
Summary
Eager to leverage proven expertise to enhance efficiency, drive operational excellence, and contribute significantly to organizational success.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Senior Process Executive – Client Cisco
Infosys BPM Ltd
Bangalore
07.2022 - 03.2023
- Managed user profiles for partners and customers, ensuring accurate and up-to-date information
- Demonstrated strong problem-solving skills by taking ownership of customer issues via PEGA and consistently achieving resolutions within established Service Level Agreements (SLAs)
- Collaborated with the collection team (Finance Team) to partner Bill to ID approved
- Created, extended, blocked, held, deactivated, activated, and managed Customer IDs and Bill to IDs in alignment with customer/partner agreements, ensuring accurate billing and order processing
- Proficiently managed escalations on timely manner
- Provided valuable support and guidance to team members, assisting with issue resolution, clarifications, and doubts.
- Validating the promotion deal and take decisions accordingly
- Handling client and customer escalation
Assistant Accountant
Infosys BPM Ltd
Bengalore
04.2023 - Current
- Proficient in OTC billing systems and software to generate invoices accurately and efficiently.
- Strong understanding of OTC product codes, pricing, and discounts to ensure correct invoicing.
- Skilled in reconciling OTC invoices with sales orders and delivery receipts to maintain billing accuracy.
- Ability to handle high volumes of OTC transactions and invoices while meeting deadlines.
- Attention to detail in verifying OTC invoice data, including quantities, pricing, and customer information.
- Experience in resolving billing discrepancies and addressing customer concerns related to OTC invoices.
- Proficiency in maintaining organized records and documentation for OTC billing transactions and audits along with paris activity.
- Led a high-performing collection team within the OTC cycle, consistently exceeding targets and reducing outstanding receivables.
- Utilized data-driven approaches to prioritize collection efforts within the OTC cycle, resulting in improved cash flow and reduced bad debt.
- Collaborated cross-functionally with sales and finance teams to resolve billing disputes and streamline collections processes in the OTC cycle.
- Demonstrated expertise in negotiating payment plans and settlements with customers, effectively resolving outstanding balances within the OTC cycle.Leveraged communication skills to establish rapport with customers and resolve payment issues diplomatically in the OTC cycle.
Education
Bachelor of Commerce - undefined
M.E.S college of commerce
Sirsi, Karnataka 01.2017 - 04.2020
PUC - undefined
Dr. A V Baliga PU college
Kumta, Karnataka 01.2015 - 04.2017
SSLC - undefined
C.V.S.K High school
Kumta, Karnataka 01.2015 -
Skills
Problem solving techniquesAble to adapt the work environment
Quick Learner
Collections and Invoice processing
Invoice Generation
Honors And Awards
SPOT Award by Infosys BPM Limited for consistent performer in productivity and quality.
Application exposure
- Citrix
- JDE
- Parts and Paris
- Cisco commerce Tool (CCW)
- Sales force.com (SFDC)
- PEGA/AWB/BIS/partner lookup-NFR
- Connect dots.
- R12 (Oracle) & CPR
Disclaimer
I hereby declare that the information stated above is true to the best of my knowledge.
Timeline
Assistant Accountant
Infosys BPM Ltd
04.2023 - Current
Senior Process Executive – Client Cisco
Infosys BPM Ltd
07.2022 - 03.2023
Bachelor of Commerce - undefined
M.E.S college of commerce
01.2017 - 04.2020
PUC - undefined
Dr. A V Baliga PU college
01.2015 - 04.2017
SSLC - undefined
C.V.S.K High school
01.2015 -