Rakshita Arya
Delhi
Summary
A highly motivated and adaptable individual with practical experience in operational roles within the hospitality sector, complemented by a strong background in educational content development. Proven ability to work effectively both independently and as part of a team, demonstrating keen attention to detail and a commitment to delivering quality results.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Amazon Development Centre Limited, Noida, Uttar Pradesh
09.2022 - Current
- Delivered exceptional customer support through effective communication and problem-solving skills.
- Assisted in managing customer inquiries via email and chat platforms.
- Documented interactions accurately in CRM systems to ensure seamless follow-up actions.
- Trained new associates in customer service protocols, elevating overall team's performance.
- Collaborated with team members to improve service processes and enhance efficiency.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Educational Content Developer
Quizzy
07.2020 - 12.2020
- Developed engaging online quizzes to enhance user interaction and learning experiences.
- Collaborated with subject matter experts to ensure content accuracy and relevance.
- Conducted research on educational trends to inform quiz topics and formats.
- Utilized content management systems to publish and update quiz materials efficiently.
- Strengthened content through proofreading and editing.
Industrial Trainee
The Grand, New Delhi
12.2019 - 03.2020
- Assisted in daily operations, ensuring adherence to safety protocols and quality standards.
- Collaborated with team members to streamline production processes and enhance workflow efficiency.
- Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced operational environment.
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Conducted quality inspections on finished products, maintaining high standards of accuracy and consistency.
- Documented operational procedures, fostering knowledge sharing among team members for improved training outcomes.
Education
Bachelor of Science - Hospitality And Hotel Administration
Institute of Hotel Management
Lucknow, India01-2021
Intermediate - Humanities
Rainbow English Senior Secondary School
New Delhi, India01-2018
High School -
Rainbow English Senior Secondary School
New Delhi, India01-2016
Skills
- Problem resolution
- Remote collaboration
- Complex Problem-solving
- Conflict mediation
- Customer relationship management (CRM)
- Quality assurance
- Negotiation
- Attention to detail
- MS office proficiency
- Tactful and diplomatic
- Complaint escalation
- Support case resolution
- Calm and professional under pressure
- Teamwork and collaboration
- Computer skills
- Time management
- Multitasking
Accomplishments
- Secured 1st division in Graduation
- Served as a part of the Event Management team (IHM)
- Represented the school in multiple inter-school Debate competitions
- Served as a part of the MUN (IHM)
Languages
English
Hindi
Timeline
Customer Service Associate
Amazon Development Centre Limited, Noida, Uttar Pradesh
09.2022 - Current
Educational Content Developer
Quizzy
07.2020 - 12.2020
Industrial Trainee
The Grand, New Delhi
12.2019 - 03.2020
Bachelor of Science - Hospitality And Hotel Administration
Institute of Hotel Management
Intermediate - Humanities
Rainbow English Senior Secondary School
High School -
Rainbow English Senior Secondary School
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