Rakshith J
Bengaluru
Summary
Home Lending Operations Professional with 9 years of experience in team leadership, loan settlements, drawdowns, and customer enquiry management within high-volume banking environments. Demonstrated expertise in SLA adherence, escalation management, and audit support while ensuring strict regulatory and quality compliance. Recognized for driving process improvements, process automation, optimizing workflows, and enhancing operational efficiency to boost productivity, service delivery and minimise cost to business.
Overview
9
9
years of professional experience
Work History
Team Lead
Australia New Zealand Bank
Bengaluru
08.2024 - Current
- Supervised the team and individuals, providing feedback and establishing performance improvement goals.
- Created 4 FTE capacity benefits through automation, process improvements, and improving productivity.
- Set clear expectations for responsibilities among team members to ensure accountability.
- Ensured optimal resource loading and capacity planning to realize optimal service-level delivery.
- Conducted performance evaluations to assess individual contributions and development needs.
- Ensured quality and accurate reporting, in line with service levels, to maximize the satisfaction of the stakeholders to GM level.
- Ensured all processes are documented and fully compliant.
Subject Matter Expert
Australia New Zealand Bank
Bengaluru
06.2022 - 08.2024
- Trained and mentored new hires to achieve team competency standards.
- Maintained effective verbal and written communication with stakeholders for accurate case handling.
- Facilitated macro enhancements to incorporate process changes.
- Reviewed existing controls periodically to ensure compliance and effectiveness.
- Monitored processes actively to identify risks and exposures to the bank.
- Developed and updated comprehensive process documentation for team operations.
- Complete ownership and case management skills on the query/escalation to provide faster resolution.
Production Lead
Australia New Zealand Bank
Bengaluru
03.2021 - 06.2022
- Familiarize the team with the customer needs, specifications, design targets, development process, design standards, techniques, and tools to support task performances.
- Delegate tasks, and set deadlines.
- Monitor team performances, and report on metrics to the management.
- Contact customers via mail to keep them informed, in accordance with current processes.
Senior Analyst
Australia New Zealand Bank
Bengaluru
08.2017 - 07.2021
- Conducted internal quality checks on disbursed loans, reducing bank exposure risks.
- Provided up-to-date reports on accounts to stakeholders, vendors, and customers.
- Collaborated with onshore teams and frontline officers for credit recovery from customers.
Analyst
Australia New Zealand Bank
Bengaluru
08.2016 - 2017
- Disbursed loan funds to customers based on assessment instructions, ensuring timely processing.
- Conducted reconciliation of settlement funds between bank and customers' loan accounts.
Education
BBA -
ST. JOSPESH’S COLLEGE OF COMMERCE
Bengaluru04-2016
Skills
- People management skills
- Strong customer focus
- Stakeholder communication
- SLA and compliance management
- Concern for quality and standards
- Flexibility and adaptability
Accomplishments
Awarded as Best Team – September 2025.
Timeline
Team Lead
Australia New Zealand Bank
08.2024 - Current
Subject Matter Expert
Australia New Zealand Bank
06.2022 - 08.2024
Production Lead
Australia New Zealand Bank
03.2021 - 06.2022
Senior Analyst
Australia New Zealand Bank
08.2017 - 07.2021
Analyst
Australia New Zealand Bank
08.2016 - 2017
BBA -
ST. JOSPESH’S COLLEGE OF COMMERCE