Summary
Overview
Work History
Education
Skills
Accreditation
Accomplishments
Publications
Certification
Disclaimer
Timeline
Generic

RAKSHITH KUMAR B R

Bengaluru

Summary

Results-driven Salesforce professional with 6+ years of expertise in Salesforce Functional Testing, CPQ, FSM, SAP Hybris, and Oracle CPQ. Skilled in SIT, UAT, API (REST & SOAP) & Mobile Testing (BrowserStack), ensuring seamless system integration and process optimization.

Played a key role in SFDC FSM & CPQ implementations, collaborating with Business, IT, and SAP teams for successful SIT, UAT, and SAP integration. Proficient in Salesforce CPQ administration, SQL/SOQL queries, test data setup, and defect management. Developed workshop materials for FSM & CPQ implementations, enhancing operational efficiency.

Holds four Salesforce certifications, demonstrating technical expertise, problem-solving, and stakeholder management to drive high-quality solutions.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Associate Consultant

Capgemini
04.2022 - Current
  • Played a key role in the successful implementation of SFDC FSM for Severn Trent Water, ensuring a 99% defect closure rate during SIT and UAT, leading to a 20% reduction in post-go-live issues.
  • Worked closely with the Value team during SIT testing, ensuring seamless integration between SFDC and SAP systems.
  • Demonstrated unwavering dedication to client satisfaction by actively participating in UAT, addressing issues to ensure a robust SFDC-SAP flow.
  • Showcased strong organizational skills by actively contributing to the development of comprehensive workshop materials for FSM implementation.
  • Attained a profound understanding of SFDC FSM and its integration with SAP, augmenting overall product knowledge and technical proficiency.
  • Proficient in mobile testing using the BrowserStack mobile emulator and possesses expertise in API testing for both Rest and SOAP API protocols.
  • Possesses adept skills in writing SQL and SOQL queries.
  • Contributed to the development of FSM workshop materials, improving knowledge transfer and onboarding efficiency by 30%.
  • Training 10+ team members on Integration workflows and newly implemented processes.

Associate Consultant

Capgemini
04.2022 - Current
  • Played pivotal roles in the SIT team, contributing to the successful SFDC CPQ implementations for Belden Digital Transformation
  • Collaborated closely with the SAP team for SIT testing, ensuring seamless integration between SFDC and SAP systems
  • Actively participated in UAT, showcasing a strong commitment to client satisfaction and addressing arising issues
  • Showcased strong organizational skills, actively participating in the creation of comprehensive workshop materials for CPQ implementations
  • Gained a deep understanding of SFDC CPQ systems and their integration with SAP, enhancing overall product knowledge and technical proficiency
  • Expertise in Salesforce CPQ implementation and administration, successfully configuring and customizing the CPQ platform for streamlined testing processes
  • Facilitated seamless SFDC-SAP integration, reducing data inconsistencies by 30%.

Test Analyst

Oracle India Pvt. Ltd
12.2020 - 04.2022
  • Formulated comprehensive test cases for Oracle CPQ (Lead to Cash), Fusion CRM, Quoting, Web quoting (integral to Oracle SCM), Cloud SAAS, and various other Sales Applications, ensuring thorough coverage of applications used by internal stakeholders
  • Managed issue logging and incident tracking, acting as a pivotal link between development teams and stakeholders
  • Facilitated the gathering of issue logs, triaged root causes, and conducted regression tests in a staging environment for the effective application of fixes
  • Contributed significantly to the formulation of short- and long-term goals for process enhancement, with a focus on automating the entire process flow
  • Demonstrated profound knowledge of Cloud and associated processes, providing training to team members on both existing and newly implemented processes
  • Participated actively in daily calls to analyze issues reported on the Service Portal, presenting findings to higher management for swift resolution
  • Led User Acceptance Testing (UAT) efforts and collaborated with stakeholders to prioritize and address reported issues promptly
  • Designed and executed 300+ comprehensive test cases across Oracle CPQ (Lead to Cash), Fusion CRM, Web Quoting, and Cloud SaaS applications, ensuring 99% test coverage for internal stakeholders.

Product Design Engineer

Nikit Engineers
10.2017 - 11.2020
  • End to end project Co-Ordinator
  • Good on understanding on business requirements, data analysis, systems development methodologies, business/technical liaising and workflow
  • Analyzing UI requirements for Human Machine Interface and testing
  • Preparation of test cases and review with product owners on the alignment of the requirement
  • Providing feedback to the programmer through local testing
  • Documenting Design approval process and prepare machine specification sheet
  • Conducting client review meetings and demo on the finished products
  • Excellent presentation and analytical skills, serving as the lead evaluator of designs produced by team members
  • Increased workflow by 15% in one-year, exceeding KPIs

Education

Bachelor of Engineering - Mech.

Jyothy Institute of Technology
Bengaluru, India

Skills

  • Salesforce Ecosystem: Salesforce CPQ, Salesforce FSM, Salesforce Administration
  • CRM & Quoting Systems: Oracle CPQ (Lead to Cash), Fusion CRM, Web Quoting (Oracle SCM), SAP Hybris
  • Testing & Quality Assurance: System Integration Testing (SIT), User Acceptance Testing (UAT), Regression Testing, API Testing (REST & SOAP), Mobile Testing (BrowserStack), Performance Testing, Load Testing
  • Automation & Process Optimization: Test Data Management, Test Case Creation, Defect Tracking, Incident Management, Test Execution
  • Integration & Data Management: SFDC-SAP Integration, SQL & SOQL Query Writing, Cloud-based SaaS Applications
  • Tools & Platforms: Jira, DocuSign, OSvC RightNow, BrowserStack, Oracle OPC
  • Stakeholder Collaboration with Business, IT, and SAP teams
  • Problem-Solving & Troubleshooting (Root Cause Analysis, Defect Resolution, Issue Triaging)
  • Process Improvement & Automation for Testing Efficiency and Reduced Manual Effort
  • Training & Documentation (Workshop Material Development, Team Training on Cloud & CRM Processes)
  • Project Management (Requirement Analysis, Sprint Demos, Client Engagement)

Accreditation

  • Certified 'Agile software development' and 'Agile with Atlassian Jira.'
  • Salesforce certified Administrator [Credential ID: 3200859]
  • Salesforce certified CPQ Specialist [Credential ID: 3423251]
  • Salesforce certified Platform Developer 1 [Credential ID: 3601931]
  • Salesforce certified AI Associate [Credential ID: 4713198]
  • Completed L0 Architecture and L0 Business Analyst - Capgemini internal certification.
  • Represented Nikit Engineers on a global platform, powered by Siemens PLM connection India - May 2018
  • Represented Nikit Engineers in fourth edition of IMS (India Manufacturing show), eventually attracting more clients to the company.

Accomplishments

  • Published a paper with an international reach, Paper titled “Online Health Monitoring Of Aircraft Wing Made Of Composite Material” published in ‘International Journal of Innovative research in Informative Society (IJIRIS), Volume 4,Issue 5 – May 2017’.(http://www.ijiris.com/volumes/Vol4/iss5/05.MYISSP10136.pdf).
  • Represented Nikit Engineers on a global platform, powered by Siemens PLM connection India – May 2018
  • Represented Nikit Engineers in fourth edition of IMS (India Manufacturing show), eventually attracting more clients to the company.

Publications

Online Health Monitoring Of Aircraft Wing Made Of Composite Material, International Journal of Innovative research in Informative Society (IJIRIS), 4, 5, 05/01/17, http://www.ijiris.com/volumes/Vol4/iss5/05.MYISSP10136.pdf

Certification

  • Certified ‘Agile software development’ and ‘Agile with Atlassian Jira.’
  • Salesforce certified Administrator [Credential ID: 3200859]
  • Salesforce certified CPQ Specialist [Credential ID: 3423251]
  • Salesforce certified Platform Developer 1 [Credential ID: 3601931]
  • Salesforce certified AI Associate [Credential ID: 4713198]
  • Completed L0 Architecture and L0 Business Analyst – Capgemini internal certification.

Disclaimer

I do hereby declare that the information and particulars furnished above are true to the best of my knowledge.

Timeline

Associate Consultant

Capgemini
04.2022 - Current

Associate Consultant

Capgemini
04.2022 - Current

Test Analyst

Oracle India Pvt. Ltd
12.2020 - 04.2022

Product Design Engineer

Nikit Engineers
10.2017 - 11.2020

Bachelor of Engineering - Mech.

Jyothy Institute of Technology

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