Rakshith Makam
Quality Assurance Engineer
BANGALORE
Summary
Quality Assurance Manager (In transition) proficient in all QA operations, policies and procedures. Experience hiring and developing individual team members. Committed to thoroughly assessing product quality and testing processes to achieve excellent results and customer satisfaction.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
QAM( In - Transition)
Amazon Pay
BANGALORE
09.2021 - Current
- Highly skilled Quality Assurance Manager who is tech enthusiast, can resolve complex problems and thrive in fast pace creative environment.
- Leading team of 12 ICs, by defining their roles and responsibilities, improvement areas, and constantly facilitating them to achieve their career goals.
- Leading weekly and monthly meetings with QA team to discuss success and setbacks, and helping them unblock with any complex situations.
- Owned WBRs, MBRs and QBRs, and presented them at org level.
- Actively participated in TRs( Talent review ) and promotion process for team members.
- Implemented Agile(Scrum) framework in team to be able to execute complex projects swiftly with precision.
- Successfully led team to make 6 pipelines full CD by coming up with automation strategy and implementing the same, which helped save 30 business days for each release cycle.
- Introduced methodological approach for Test plan within team, which led to more effective and high confidence test planning.
- Emphasized on importance of documentation, and developed a comprehensive test wiki with all testing issues, test cases, actions taken, and resolutions.
- Actively coordinated with development team, product team and technical program managers in grooming phase of the programs to understand requirements and perform effort estimate and provide QA timelines for product road maps.
Quality Assurance Engineer
Amazon Pay
BANGALORE
08.2020 - 08.2021
- Partnered with leadership team to develop automation strategy and execution plan for both backend and UI use cases for various services and products of Amazon Pay
- Designed, executed and maintained automated test scripts of Integration tests to pipeline to make it full CD
- Testing multiple AWS services integrations like, SNS, SQS, Lambda, DDB, Cloudwatch Logs for service along with other REST APIs
- Backend Automation using Lugia (Internal test FW built using TestNG) for APIs and AWS services.
- UI automation for user facing content like ( Seller Central Portal, Merchant Underwriting Tool) using tool called CUTE (internal tool built on top of Selenium)
- Framework analysis , creation of POC for automation projects, framework integration with current systems.
- Reviewed BRDs, collaborated with developers and Technical project managers to assess program capabilities, features, testing demands and provide inputs on E2E flows and use case coverage.
- Participated in sprint retrospective meetings to evaluate what went well and what can be improved in current sprint activities , that helped team to improve problematic areas.
Quality Assurance Technician
Amazon Alexa
BANGALORE
11.2017 - 08.2020
- Led Alexa Compat team which was responsible to certify prototype Alexa devices ( Signed off on more than 15 Alexa devices between 2018-2020)
- Analyzed BRD of new prototypes to understand SW and HW changes/improvements and determine impact on 3P skills and validate to evaluate performance.
- Create compat suite ( list of 3p skills which had coverage on APIs supported by Alexa SDK) and same was automated using Ducati FW.
- Creation, execution and maintenance Audio and Functionality suites for Alexa Auto.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
CONTENT TEST SPECIALIST
Amazon Alexa
BANGALORE
07.2016 - 11.2017
- SME for SLU ( Spoken Language Understanding) one of the workflows in skill certification process
- Analyzed the new features introduced( Payments, Aria, Smart Home) in Alexa SDK and suggested new TCs which has to be part of the skill certification.
- Collaborated with team members to list obsolete TCs ( result of feature changes) and identification of TCs which are suitable for automation and defining rules for same.
- Created execution plans and communicated deadlines to complete projects on time.
- Prepared variety of different written communications, reports and documents.
Test Engineer
Indium Software
BANGALORE
05.2014 - 05.2016
- Performed mobile and web application testing on multiple devices and OS ( Android, iOS, FirePhone)
- Reviewed, evaluated and identified requirements for testability.
- Tested hardware and software within sandbox environment prior to release to production.
- Reported issues using tools like JIRA, Bugzilla
Education
Bachelor of Engineering - Computer Science
KSIT
Bangalore 03.2008 - 03.2012
Skills
Automated testing
JIRA
Selenium
Java
Postman
Git
AWS
Mobile application testing
Web application testing
Scrum
Asana
Agile
Timeline
QAM( In - Transition)
Amazon Pay
09.2021 - Current
Quality Assurance Engineer
Amazon Pay
08.2020 - 08.2021
Quality Assurance Technician
Amazon Alexa
11.2017 - 08.2020
CONTENT TEST SPECIALIST
Amazon Alexa
07.2016 - 11.2017
Test Engineer
Indium Software
05.2014 - 05.2016
Bachelor of Engineering - Computer Science
KSIT
03.2008 - 03.2012